Valorelli Avis 

**1 star — Avoid. My return and refund experience has been extremely frustrating**

I strongly recommend that potential customers understand the returns process before ordering from Valorelli.

The items I received were disappointing and did not match what I believed I was buying from the advertising, particularly regarding the material and quality.

I requested a refund and eventually returned the unwanted items to the address I was provided in China. I paid **£33 out of my own pocket for tracked Royal Mail international postage**.

The return was posted on **10 July 2026**. Tracking confirms that the parcel reached the Chinese customs process on **1 August**, where it has remained.

Instead of resolving the refund, Valorelli is now telling me that I must contact my carrier and arrange payment of any applicable Chinese customs charges before they will receive the return, inspect it and refund me.

I have asked them to provide evidence of any actual customs charge, including the amount, reference number, who has been contacted for payment and exactly how I am supposedly expected to pay it from the UK.

After more than a month since sending the goods back, I still do not have my refund.

I have now disputed the transaction with my bank and provided evidence of the return, tracking information and correspondence.

My experience has therefore been:

* Products that I was unhappy with and believed did not correspond with the advertising.
* An expensive international return to China at my own cost.
* £33 additional postage.
* More than a month waiting after returning the goods.
* No refund so far.
* Further delays because the parcel is now in Chinese customs.
* A bank dispute because I have been unable to resolve the matter directly.

I have kept the tracking receipt, photographs, advertising and correspondence and will update this review if and when my refund is finally received.

Based on my experience, I would not purchase from Valorelli again. Anyone considering ordering should read the returns policy very carefully and understand where they may have to send the goods if something goes wrong.

Do not buy the clogg shoes from this company. They are not real suede they are Chinese plastic faux leather. Even though they are at fault by misleading the consumer with fake advertising they would not refund the full amount and would not pay for returns.
Stay clear of this company.

Not at all as expected.
Men's trousers have a massive elasticated section at the back that look like children's trousers.
Firstly the item took 2 weeks to arrive, being advertised as a UK company I didn't expect that.
It is shipped from China.
I would never have ordered if I had seen the full return policy.
UPDATE-Having thoroughly searched their website, it's completely misleading, it suggests that they only ship within the UK and the return policy is nowhere to be found.
So I need to return it to China and pay the postage.
It's subject to approval, whereas the website has very clear sections that say if you're unhappy with your order, you can get a refund within 30 days.
It doesn't say refunds subject to a review process, unless you look into returns policy ( not on website)
I believed the short statement, that I could get a refund within 30 days if I wasn't happy.
I thought maybe I hadn't been thorough enough but no, the address of the company is in the Netherlands,also having thoroughly researched their website, it's completely misleading, it says that they only ship within the UK, suggesting it's a UK company. The return policy is nowhere to be found.
I've asked for a refund, I'm now asked to send photos of all the bits I've talked about, like the colour doesn't match the website,the waistband,the lining.
I'm thinking that they're going to reply saying yes, that's the colour. It looks different on a telephone or a computer, the website doesn't state that the waistband isn't elasticated, so you can't complain about it,the suit is 100% linen even though there is no care label stating what it's made of, the lining is necessary for the garment to hang well or something. Okay, a linen suit for £75 does seem too good to be true.
But the white shiny polyester lining is horrible, the suits really shiny. It's much brighter blue than on the website, the elasticated waistband is appalling. You could never wear them without a jacket covering them.
And who knows how much postage China is going to be???
UPDATE- of course they have got back to me offering me a replacement with 100% discount, all I'd have to do is pay £9.95 restocking fee.
Postage to China is going to be about £15 if I don't want it refused at the warehouse due to
import fees.

Products are imports from China which don't match the photos on the website. They also want customers to pay to return an item which is different to what they ordered.