Valve Kings Avis 

Do not trust this company with your hard earned money. Ordered some panels, delivery was late delaying the fitter which cost us money. They had no idea what was happening with the delivery as couldn’t contact the supplier. Arrived late and the delivery driver propped the panels against the wall. We had them fitted a week later and none of us realised until we tried to click them together that the delivery driver had actually bent them by putting them on the wall. There was nothing on the box to say lay flat like they usually do with things that bend. Valve kings response was the instructions were in the box, bit late really!!! The delivery driver took a photo of them against the wall which I requested and valve kings refused to give it to me as they know they bent them. So 600 pounds later we are left with some bent panels and no refund as we got sole blame from the company for trying to fit them. As I said the bend was not noticeable. They refunded me a measly £50 delivery cost, cheers. Please don’t bother I wouldn’t want anyone being in the same position as us. Saved hard to get what we wanted and we are so sad about it. I wish I’d just bought them from somewhere more reputable which listened to customers instead of ignoring them. Send me the photo valve kings and I can take this further

Had to return a towel radiator which had a dodgy box to begin with; I used interparcel courier and Valveking refused to refund me anything - saying that the courier sent it with damaged box and unsaleable condition.
I could only get back under £30 from the courier cover.
Valvekings should have been more courteous and given me a partial refund at least.

Item ordered 0614CC Curved Chrome Towel Rail - 600 x 1400mm -
Fuel Type : Central Heating

Excellent service received part promptly

Lee is a great help at Valvekings, knows what he is talking about and really does care about making sure you have the right product and matching accessories to go with it.

Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed & fast tracked shipment too.

Prompt Service with excellent courier.
However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent.
This must of left the factory like this as there was no damage to packaging or the chrome itself.
Normally we would have asked for a replacement but with a carefully placed bead of caulking, it will not be seen.
Apart from this the product does look amazing once fitted.

Great. The make and product I wanted at a good price. Many thanks.

Great service

Rad valves easy to order and quick delivery. Not installed yet but look a good quality

All good
Excellent price, great service
Just let down by washers missing
But other than that 👍

Im found what I'm looking for for decent price.Thank you.

So easy from start to finish. Absolutely no hassle - easy to order and pay and goods were despatched in 40 mins with delivery the next morning. Packaged really well too will definately recommend this company to family and friends.

I was sent the wrong radiator but customer service sorted out the issue and the correct one arrived 1 week later. Good company to deal with.

Great price and quick delivery.

BUYERS BEWARE!!! 2 massive mirrored radiators arrived smashed to pieces. Valvekings accused plumber of manhandling items and point blank refused to accept any responsibility that the item had arrived broken. Valvekings refused to refund an item that had been fitted. It had NOT been fitted (it was completely smashed, why would it be fitted?!)

As with other complaints on here, Valvekings will adopt sarcastic defence strategies to appear "reasonable". There is no discussion if you report a problem. You will be ignored.

Trader drags out attempts at dispute resolution until the buyer gives up trying to resolve things. This is apparent in other reviews too. We wish we'd dug deeper into what negative reviews said about valve kings (which discuss exactly this kind of poor treatment) instead of seeing the good ones we wanted to. In addition, valves are terrible quality (plastic and brittle/flimsy).

Don't trust a company the other side of the country to send you an item like this in the post. Go to a reputable trader. Inspect your items and take them away yourself. Customer services can only be tested when there's a problem. Easy to be nice when things are easy.