google pay one click went wrong somewhere, put in address i havent lived for 14 years, (didnt even have googlepay back then?) payment went straight throw, got invoice at end - noticed address. immedia... Voir plus
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Lisez les avis des autres
Best vanilla ever. Don't buy your Vanilla pods from a supermarket, you'll pay more for those dried up twigs. For juicy, fragrant pods of Madagascan Vanilla bursting with seeds and flavour buy from V... Voir plus
Easy to use website. Great choices of vanilla pods with excellent information to guide me through my choices. The pods arrived on time and well packaged in an airtight bag. The wonderful, str... Voir plus
L'entreprise a répondu
Very fast delivery far cheaper than supermarkets ( £4.50) for 2 ouch. Quality of pods are superb best of all they are sealed in foil will keep for a while. Superior to vanilla paste 😋 They are deli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Fine Vanilla Products from Vanilla Mart. Shop for Vanilla Seeds, Vanilla Pods, Vanilla Beans and Vanilla Extract
Coordonnées de contact
Royaume-Uni
- info@vanillamart.co.uk
- vanillamart.co.uk
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Lovely quality products at good prices
31 juillet 2023
Réponse de Vanilla Mart
Hi Celia, thank you so much for positive review. We really appreciate your feedback and are so glad you find our prices fair and our products quality.
Réponse de Vanilla Mart
Hi Judi, thank you so much for the 5 star review we really do appreciate your positive feedback!
As for now a bad experience
As for now a bad experience. Had to pay €8 to pick up the vanilla beans, after already paying a hefty, €8 for sending an envelope from UK to Germany. Until now no reply from the customer service 😔
27 juillet 2023
Great choice and gorgeous vanilla pods
Great choice of products on the website and reasonable prices. Good quick delivery - products are in great shape :)
26 juillet 2023
Réponse de Vanilla Mart
Hi Ana, thank you so much for your 5 star review. We are glad to hear that you think we provide a great choice of products and you find our prices reasonable and the products you have received have been in great shape. we really value your feedback and your ongoing custom. Thanks again!
Excellent product
Excellent product. Fast and reliable service. I heartily recommend this company.
24 juillet 2023
Réponse de Vanilla Mart
Hi Andre, thank you so much for your 5 star review. We are so glad you think that our products are excellent and that you are happy with the service you received. We really appreciate your feedback and your custom, thanks again!
Réponse de Vanilla Mart
Thank you so much for your 5 star review. We are so happy to hear you are think the products are a good quality and that we provide them at a good price. we really appreciate your positive feedback, thanks again!
Reliable supplier
Easy procedure, quick delivery, excellent quality according to request.
19 juillet 2023
Réponse de Vanilla Mart
Hi Janko, thank you so much for your 5 star review. We really happy to hear you think are products are an excellent quality and that you received them quickly. We really appreciate your positive feedback and your custom.
Réponse de Vanilla Mart
Hi Andrew, thank you so much for 5 star review. We are so happy to hear you think the products are a good quality at an excellent price. We really appreciate your custom and your positive review. Thanks again.
Great company
Easy ordering,fast delivery,great prices,will order from this company again
17 juillet 2023
Réponse de Vanilla Mart
Thank you so much for 5 star review. We are so happy to hear you think the products are a great price price and you found ordering from us easy. We really appreciate your custom and your positive review. Thanks again.
Ugandan Vanilla - DO NOT PURCHASE
I keep on receiving emails about Ugandan Vanilla. I have written to the company expressing concern about promoting Ugandan Vanilla from a country where the Uganda President, Yoweri Museveni, has signed a bill criminalizing same sex conduct, including potentially the death penalty for those convicted of “aggravated homosexuality,” into law. The Anti-Homosexuality Act of 2023 violates multiple fundamental rights guaranteed under Uganda’s constitution and breaks commitments made by the government as a signatory to a number of international human rights agreements. How then can a company purchase Ugandan products and sell them to UK nationals when they know what the government in Uganda is doing. LGBT bakers deserve better and deserve a voice. It has now been over two weeks since I wrote to Vanilla Mart expressing this concern and they have not even bothered to reply. I can only assume that they think silence is the best way forward for profit. Shame on you Vanilla Mart! There are plenty of other Vanillas to purchase!!
Furthermore, the response from VanillaMart below falls short of what is expected of a professionally operated organisation. If you take the stance of the farmers have no control over the government then you do endorse the regime. Memories are short however if you look back at apartheid and South Africa it was the South Africans themselves that endorsed the sanctions of the South African Government at the time. Simply put unless you do something nothing changes. Small steps by many people will and can change the world despite this this company stocking Ugandan products knowing full well that LGBT people in Uganda are being persecuted for their sexuality and giving unknowing LGBT people and supporters abroad the opportunity to endorse the Ugandan Government and their draconian LGBT laws.
Vote with your £££ and choose another product. VanillaMart - remove all Ugandan products from sale….please!!
6 juillet 2023
Réponse de Vanilla Mart
Hi Charles, by making Ugandan vanilla pods available for purchase, we are supporting individual farmers in Uganda earn an honest livelihood. This is not an endorsement of the actions of the government, of whom the farmers do not have an influence over.
Réponse de Vanilla Mart
Thank you so much for your positive review. We are so glad you found the service fast and easy and that you think the selection we provide is very good. Thanks again for your review.
Réponse de Vanilla Mart
Thank you so much for your positive review. We are so happy to hear you was happy with the delivery and the products you received were good quality. We hope you continue to enjoy them!
Good product arrived on time
20 juin 2023
Réponse de Vanilla Mart
Hi Steve, thank you so much for your positive review we are glad to hear that you were happy with your products and hope you continue to enjoy them!
Delivery was on time just a little…
Delivery was on time just a little disappointed about the best before date 21/06/2024 I have other products that I purchased ages ago with better dates just to say it was vanilla paste
20 juin 2023
Réponse de Vanilla Mart
Hi Jane, thank you for your feedback. All our products have a best before date of around a year, please note this is not a use by date and can be used after the date given and can last a lot longer if stored correctly.
Had to ask about the delivery a couple…
Had to ask about the delivery a couple of times… seamed like you had forgot my order. It took almost two month before I got my purchase
20 juin 2023
I used the sugar on my muffins instead…
I used the sugar on my muffins instead of demarara sugar and it was awesome. Thank you.
31 mai 2023
Réponse de Vanilla Mart
Hi Suzie, thank you so much for your review. We love to hear when our customers are trying new things with our products and even more so when it is awesome! We hope you continue to try new things with our products!
Great customer service
Great customer service. I decided that I wanted to exchange the product I purchased as it was incorrect for the purpose i purchased for. The advisor was friendly, listened, advised and assisted me.
5 juin 2023
Réponse de Vanilla Mart
Thank you so much for your positive review. We are so glad that you were happy with the customer service you received and hope you enjoyed your product!
Great quality vanilla pods
Very prompt free delivery and great product at a competitive price. Will buy again.
4 juin 2023
Réponse de Vanilla Mart
Hi Lyn, thank you so much for your positive review. We are so glad to hear that you thought the product was great and that it was delivery promptly. Thanks again for the 5 stars!
Good communication
24 mai 2023
Réponse de Vanilla Mart
Hi Kate, thank you so much for your positive review. We are so glad you were happy with the customer service you received and hope we can continue to support you with future purchases!
Followed the storage instructions as…
Followed the storage instructions as provided by the company, but the pods got mouldy within a week
16 mai 2023
Réponse de Vanilla Mart
We're sorry you had a bad experience with your vanilla. When an issue occurs we welcome the opportunity to resolve this to customer satisfaction. Unfortunately you did not get in contact prior to leaving a review here so we cannot resolve this matter with a positive outcome.
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