Vanishing Inc. Magic Avis 324

I want to give praise to the Vanishing Inc. team. My last order had a couple of issues. I want to thank Vanishing Inc. for how they responded to this. With each form of communication, they went over and beyond and extended my faith in their service. Please pass on my praise and thanks to all involved. Happy New Year!!

I was magically scammed by them!

I needed a couple of strings to use for a film, so with the hard deadline date on mind, I bought them almost 2 months in advance. But for some reason, after more than a month I had not received my order so I emailed them worried, then, after a few chats, they finally sent it to me with faster shipping. Then, the date was coming and my order had not arrived, so I emailed again and they told me that they had mistakenly sent my order with standard shipping, so it most likely would not arrive. So I rushed and bought the same again from a local retailer and expectedly, my Vanishing Inc order didn't made it in time. But fortunately I had warned myself.

Then, the week after my shooting, I received the order, disappointed I opened the box and to my surprise I found ABSOLUTELY NOTHING OF WHAT I ORDERED. In its place were two books about magic. They charged me more than 90usd for two silly 100-page magic books that I never ordered.

I immediately asked for the money back and after several emails they agreed, but in their system I had to upload images of the packaged product for its return and of course, I did not have such a product and the return never proceeded.

Until now, more than 3 months after the purchase, I have not received the refund and they no longer answer my emails.

EDIT:
Well, I asume they read this and someone pushed the refund my way and apologized. Thanks, I guess...

Always the best (and quickest) customer service. A+!

I always heard how great Vanishing Inc's customer service was, but this is the first time I had an issue with an order. The exchange process was quick, clear and exceeded all expectations. This company stands behind its products, has great leadership and empowers it's employees to take care of the customer.

Tried their free shipping to Montreal Canada and was really impressed. Received my package only 7 days after being shipped. I also signed up for email notifications from their shipping provider and received updates all the way until it was delivered to my place this morning. Free shipping with tracking updates? 7 days to Montreal? Also they have no problem shipping Flash Paper across the border...Pretty happy. I will definitely be back.👍

This company responded quickly to an email when I ordered the wrong product and needed to cancel. Then sent me a confirmation email ( at my request ) fir cancelation and new order. They are excellent to deal with ! Will order again

Can’t put enough words to describe the great experience I had.
They are true professionals. You will never go wrong with vanishing inc

Vanishing Inc. is always prompt and helpful with their orders. I had a great experience working with Jim K. I was having a problem completing my order applying a gift card and store credit at the same time. Jim responded with a great solution and I was able to place my order within a few minutes of chatting with him. I was blown away by how fast he was able to help out and resolve my problem. First rate service!

Have been shopping with Vanishing Inc for a number of years. Customer service has always been fantastic. In the rare occasion there is an issue with a product, like today, they are incredibly quick to remedy the issue.

I live in Australia but I go out of my way to order things from VI. Shipping is faster than ordering things locally. The two occasions (out of about 100) that there was something mixed up with my order it was rectified for no extra money out of my pocket, both times with hand written apologies and a thank you, and they even threw in something extra.

Their support staff answer all sorts of questions (historical product information, recommendations, shipment information) not only quickly but thoroughly.

I couldn't recommend them higher

The. Best. Customer. Service. Period.
They are always super helpful and go above and beyond to take care of me.

I recently had a issue with an app (Cognito) that I purchased a while ago. I contacted support and Jim responded within minutes and with more thorough information than I got from Murphy's.

There's a reason I always shop Vanishing Inc first.

Kyle at wizard support was very helpful. Responded to my inquiry within two hours and provided the right answer. Appreciate his helpfulness!

Great place to get whatever you want fast reply's from e-mails and great service, 5 star's all round

Dear Jay & Andi & the "V" crew:
I just(very quickly, BTW!)received your answer to my Q about the incredible "Write-Thru", and it was right on the money! No surprise, though:
I think what you guys are absolutely super, consistently -- and work with us magicians (pro AND amateur) on such a personal level, too! This factor, the quality of your products, and your 100%(and unquestioning) backing behind them, speaks very highly of the integrity of all @ Vanishing Inc.👏🏻👏🏻

Thanks again, guys -- You RULE🤴🏻!!
- Jan
PS- See u at MagiFest '24, in January!!

Vanishing Inc-Great Company

I had an issue with some items and they have taken care of it very quickly. This is why I will continue to purchase through them.

Thank you to the Vanishing Inc Team

Vanishing Inc. provides the best customer service, and I can't recommend them enough.

I always have a great experience shopping with vanishing inc. Kyle is always helpful and responds very fast to questions via email. Happy they have a great team

The experience was very nice. They are allways on the look out. They simply put my mind at ease when I buy from them.

Vanishing Inc. is my favorite dealer. They are helpful, fun, and honest. A delight to work with too. They are incredibly patient with all silly questions. Love Vanishing Inc!

I've been purchasing on this magic shop for a few years by now. Not a single time I've regretted to buy: even when a problem has aroused, the staff has literally done everything to solve it and they've always successed. Recommended without reserve!