Vanolarm  Avis 93

Very good product ideal for peace of mind when not near the vehicle. Fitting and operating instructions are very thorough including helpful videos. I experienced a problem with the tracker unit and the support group provided a solution very quickly. Would recommend this problem.

Seems ok so far time will tell

Web site easy to use. Delivered promptly.
Does what it says. Fitted to pedal cycle. neat and not too obtrusive. A good deterrent for bike thieves. Good value. Would recommend

not great,

why should we need to watch customers who are doing their own installs to get the correct way to install/arm/pair the fobs to the alarms

this should all be detailed in the instructions that come with the kit. then and only then should you need to use you tube to fault find
piss poor from the company tbh

Extremely poor product. Would not recommend to anyone. Returns are also impossible.

Purchased less than 6 months ago full system and extra door sensors, worked OK for short while then had an issue with main alarm/tracker after trying everything to rectify, i contacted the company numerous times through their online contact form I received no reply whatsoever, it's not just about the product it's about the customer service as well and with no means of contacting this company via telephone or instant chat so basically may as well gone and flushed £180 down the toilet, this is the first time I've left a poor review for a product but with the company making no effort to respond I felt I needed to warn others ,the product works but if you have an issue/fault there is no support or warranty regardless of what their t&c's state

I never even bothered fitting it. I thought it would just need the key fob to activate the alarm and tracker but no. Having to open an app turn on the tracking device set up the gel fence and then turn on the alarms with the fob. What a mess about. I saw the door alarms on aliexpess exactly the same but without the logo £17 for two. Also found a similar tracking device to go with the alarms £50. So a little expensive to. And asked if there was any discounts for my insurance but no as the device is not on any lists of trusted retailers alarm systems

I got this system a while ago to give it a try. It's been over a year and it's pretty much useless. The actual door sensors are ok but the app that controls the tracker is awful. The Chinese translations don't make any sense, the app takes so long to do anything - it's so dreadful I'm struggling to find the words to describe it.

I let the battery run down by mistake so re-charged the device. Now the app won't connect. I tried re-installing the app and that didn't help. It just says it's offline all the time. I've topped up the sim and nothing.

I really think the owners of this company should have a really good look at their consciences and reimburse all the poor people who paid way too much money for a half baked product. It's shockingly bad.

I can't stress strongly enough how utterly dreadful and annoyingly useless this product is. Shameful business taking good honest people's cash. It's a lot of money to pay for a mediocre torch.

Useless cheap rubbish. Not loud enough. Constantly having to press key fobs (yes fobs plural. All 3 of them). Driving along and off they go. People thinking I’ve nicked the van! After sales totally non responsive. If I could give it zero I would.

The alarm system works well and does the job. All the alarms pick up knocks and handle gabs on the doors pretty well. And the main unit does a great job at picking up whats going on in and around the van. I messages always come through straight away. Some small issues are the app seems a little basic and dated which causes a few issues like having certain long details to log in, I can only log into one device at a time where as other trackers allow all the vans to be on the same app and map. Turning the main units on and off to enter the van without setting them off takes a bit of time with the loading and seeing as it's through the phone. If I hadn't of watched reviews on this I would have been a bit disappointed as you'd of thought the fobs for the alarms would also disarm the main unit but no. The instructions aren't the most clearest and getting the fobs to zinc to multiple alarms had a little trouble to start with. Once all set up it seems to run alright. It's quite expensive for what it is but when you look at what other companies are charging and what you get in the pack, it seems to be good value.

Keep your money in your back pocket and do not entertain buying this system.
Says im still at home when i’m 120mls away.
Now gone offline so is unresponsive,their “customer service” & I use the term with gritted teeth just say its the sim which works in everything else I try it in.
Very expensive torch because thats the only thing that works on it.

Had a Vanolarm for around 2 years, always found it very cheap quality, internal sirens are pointless and nowhere near loud enough. Alarm has gone off numerous times and failed to send texts etc to my phone, I’ve personally been in my van and forgot to turn the alarm off numerous times and it’s still not been triggered, it worked when it felt like it even though batteries were new and system charged. Gave up using it for 6 months as I found it a waste of time money and batteries. Thought I’d give it a try again today, ££££ spent on new batteries and new 1p mobile SIM card and £10 credit only to find the gps/torch tracker had packed up and would not go online. After spending hours and hours trying to get a result and numerous unanswered emails to the support team I have finally given up. Got in contact with someone from the Vanolarm team via Facebook messenger (weird) to be told the SIM card will be faulty and not sending outgoing messages. Put SIM card in a spare phone and it worked fine. The company are useless and I shall chuck the rubbish system in the bin and fit a decent wired alarm system to my van. Anyone wanting one of these I would recommend that you don’t buy one, just avoid Vanolarm and save your money

l have emailed them twice now re a problem with the tracker. The reply l got this morning was very sarcastic and told me they do not do customer service on Christmas day and always reply to emails. Just BS. Told me to check my spam folder. The emails were not sent on Christmas day one was sent last week and the other a few months back. No reply, so don't expect any help from them when it goes wrong.

Customer service is terrible and lazy. I haven't fully explored this product yet but I wanted a professional receipt (email or pdf) but instead they send me a screenshot of a transaction also with their phone battery status and unopened whatsapp message and other apps they have on their phone, not exactly what I want to see. I send another email asking for a pdf and not a screenshot, but they still send another screenshot and beg me to just accept a photo. With regards to their product, I had noticed the unit frequently goes offline which I need to investigate more. After seeing so many negative reviews I also wish I looked on Trustpilot first before spending £170 on their product. I stuck their logo sticker on my VAN which i will be removing as I do not wish to promote a poor company such as this, should have just gone with VANMATE, and if anyone else is checking this before they buy, please AVOID this company also.

Very easy to buy from their website and alarm was delivered promptly.

The alarm is very easy to fit and set up the SIM card. Excellent video instructions and FAQs

Very easy to set up and it works very well instant message to phone when activated
Review date 20/11/24

Ive had the system a couple of years. Its easy to use and operate and if you read the intructions properly you wont have any issues with the vibration or sound settings. My van was stolen from a council car park and I saw it being driven away. I rang the police and whilst on the phone I utillised the app and tracking device. Police were with the vehicle within 20 minutes and it was recovered. For the cost this is a decent bit of kit !

Hands down the WORST customer service I’ve ever encountered.

The system is cheap with a cheap unreliable app. The siren does not trigger other units and barley loud enough to hear outside the van.
Been trying to send this kit back for the past 6 days but have yet to hear from them! No phone number to call and Facebook messages is not exactly professional!

I would highly recommend you walk away from this kit, or type in eBay bike alarm and you will see the identical kit for less money.

This system and company is terrible. A waste of money that doesn’t work. The company have never once gotten back to any of my emails. Can’t get a response to return or discuss with them about the product.. Waste of Money, bad customer service etc etc.. STAY AWAY.. spend the money any buy a proper tracker…

Bought this system due to the good write up. Received the system and found a problem just when opening one of the boxes with trouble trying to open the battery compartment. Due to this I instantly raised a return request. The entire system was sent back as received. they then tried telling me that I wasn't going to get a full refund as there was damages, I had removed the SIM card and activated the system of which was all untrue considering I had only opened one of the numerous boxes. They are trying to scam people by the looks of it. I've been left with no choice but report this company to Trading Standards and go to the small claims court to recover the money they refuse to pay me back.