Vapekit Avis 

Réponse de Vapekit

9 avr. 2026

Hi S

Thanks for taking the time to leave a review and I'm very sorry for the problems you've experienced with this order. I’m also sorry you’ve not had responses to your recent emails.

We’ve recently completed the migration of our website to a new e-commerce platform and this has caused issues with our stock management, and has also resulted in some incoming messages being incorrectly marked as spam, hence we didn’t see them.

In this case, the stock levels of this product were wrong so we couldn’t send your order the day you placed it. Normally, if this happens, we would send the order the next day when our new stock comes in and upgrade the shipping. Unfortunately the manufacturer has been out of stock of this flavour ever since.

We should have kept you updated about this but unfortunately we've been struggling to keep up.

So, we have already refunded your order in full, and the amount should be back in your account within the next 2 days.

By way of apology, when the product does come back into stock, we will send your order free of charge. I can’t guarantee when this will be, as we are at the mercy of the manufacturer, but as soon as the flavour comes in, we’ll ship it to you.

I can only apologise that this combination of factors has resulted in your having to wait so long but can assure you, as soon as 88vape have stock available we’ll get it to you.

Best regards,

Marc
Customer Support
Vapekit.co.uk

Réponse de Vapekit

Actualisé le 16 juil. 2026

Hi Adam
We don't think that you purchased from us. In all likelihood, you bought from a different business with a similar name, ie vapekituk.co.uk. They are not connected with us in any way as you can see from the description above which we had to resort to try to stop people leaving complaints for them on our profile.
As we don't know anything about you except your first name, we cannot look your up on our system. The reason I don't think you bought from us is the experience you describe is not the way we operate. Occasionally items will be out of stock for all retailers, but we would never just cancel your order without offering to send it as soon as it is back in stock or, if the product had been discontinued, we’d offer an alternative or a full refund. We would always communicate with you to resolve the issue. We would never just cancel your order without trying to resolve the issue first.
We have tried to contact you via Trustpilot's flawed system, but you have not replied. You would think this would be enough to suggest to Trustpilot that maybe the review is not for the correct business, but they honestly don’t care. Their system is set up to accept unverified reviews and when we query who they are from, in an attempt to verify they are actually customers of ours, they won't help in any way. They have automated systems designed to waste your time and frustrate you to the point of exhaustion.
Why would any reviews company allow people to post unverified reviews with no functioning system in place for businesses to query reviews that could harm their business through no fault of their own? The whole system is massively open to abuse.
If you did buy from us, I’d be more than happy to help in any way I can. If you check your confirmation email you can see who your bought from. Just send us an email on support@vapekit.co.uk and we’ll resolve any outstanding issues. If you find you did buy from the other company, would you please be kind enough to remove this review?
Thanks, Marc
FYI below is the madness we have to deal with. Trustpilot’s infuriating reply
“Hi vapekit.co.uk,
We're following up about the review by Adam, which you flagged as not based on a genuine experience.
Our decision
We've carefully assessed the review based on your selected flagging reason. We've found that the review follows our guidelines, so it will remain online.
How we assess flagged reviews
When reviews are flagged for not being based on a genuine experience, we run them through a series of checks and analyze various factors, such as:
The reviewer's activity on Trustpilot (e.g., number of previous reviews and past engagement with businesses)
If the content of the review follows our guidelines for reviewers
Patterns of unusual behaviour detected by our automated technology
In this case, we weren't able to detect any suspicious patterns or content, so the review stays online.
What counts as a genuine experience
A genuine experience doesn't always mean a purchase. It could also include an interaction, like:
Browsing your website
An online chat with your business
Reviewers don't need to use their real names when submitting their review, so you might not always recognize them from the reviewer name alone. This is why we recommend using our "request information" tool or replying to the review so you can share your perspective.
Share your side of the story
If you haven't already, we recommend replying to the review. Your reply appears alongside the review and gives potential customers a complete picture from both your side and the reviewer's—which can help build trust and credibility.
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If you believe we've made a mistake, please reply to this email with any additional context, and our team will reassess the case.
Thanks,
Trustpilot
Please note that depending on the situation, we may use automated detection technology, a team of experts, or a combination of both to assess content on the Trustpilot platform.”