Veezu Avis 

Taxi arrived 20 minutes late, then went the long way to my place of work,.making me more than 30 mins late.

Absolute rip off in Sheffield, fares have gone up £3 over most journeys, Come back City Taxis all is forgiven

Prebooked a car over 2 weeks before an event, but on the night they told me there were no cars avaiable. My car showed up 2 hours and 15mins late. The driver was also the same car we saw going back and forwards claiming he was here for uber to a different name. When a Veezu marked car showed up, he then said he didnt have any bookings and refused to drive me home also. In the end had to find another way home . Called for a refund and got told to fill out and online form only

We pre-booked a return taxi back to our hotel from an event for 6 adults in Swindon. The cab was booked for 2355hrs on 11/07/2026 and finally turned up after receiving 4 lies on the phone from different receptionists, and calling three times without anyone answering. They are a disgrace. All 6 adults concerned are mid-sixties and above.

I've used Veezu 3 times now. On at least 2 bookings i've been charged the tip twice even though its only on the receipt once... now I'm having to dispute these nominal amounts. I won't be using veezu again

Told me I had a taxi coming,I rang again to be told they still don’t have a driver and that I’ve been put on top priority… even though the text said that one was on its way and I’d paid for it!! Now have to wait a few days for my money back and having to try another taxi firm.

Journey was accepted, with a 2 minute collection. This then jumped between 4-10 mins
Calling the driver he was picking up other fairs. After 30 mins of calling the control centre and multiple disconnects from the driver we managed to cancel.

Shocking service

This company has passed my personal information to a third party.

Family of 5 pre booked 10 days previous for Friday due to arrive for 2:20 pick off to airport after repeating calling telling me taxi was on its way they cancelled the taxi at 3pm leaving us stranded. Terrible customer service have requested return of funds I would not recommend Veezu Luton avoid avoid avoid

I prebooked a taxi for 8am to get me to the train station for a 9am train two weeks in advance even though it was only a 10-15 minute journey. 8:30 rolls around and no taxi driver has even been assigned. I get on the phone and I’m told the next available taxi won’t be until 8:55. Luckily uber was able to get me there in time, but I have to ask what the point of prebooking is if they can’t/won’t honour them.

Appalling. Booked 3 days in advance for 8.40 am to catch train at 9.15. At 8.39 I was stood outside and the app stated the car was on next street 1 minute away. This changed and said it was 15 minutes away. I phoned Veezu and all they could say was the driver is on his way. No apology. It turned up at 9.01 and ultimately I missed my train costing me money and time. Very annoyed. Will not use again.

Unreliable booked at 5.20am they rang me at 5.39 told me a few min away 5.55 rang to see where driver was and was told they was still looking for a driver fo take the fare wont use ahain

Waiting time went from 5minutes to almost 20, tatrrifs seems to be depending on the driver as in the morning same miles maybe even slightly more are cheeper by 2£ than it is in the evening,I would say strange,and the dispatch service trying to convince that it was like that all the time,except it was never like this

Just lately our taxi service via Veezu hasn't been good. Whilst always having previously booked our taxis from home to St Neots railway station with Veezu, twice now we have experienced having to chase up because taxi hasn't arrived at booked time and on Monday 13th July at 10.00 I was told there was nothing available to honour our booking. I believe it is now up to individual drivers to pick up jobs as and when they want to. Obviously this isn't a reliable way to run a taxis service. I presume the same would happen if we were to book a taxi to airport run?

Booked a taxi 3 days in advance and when I checked the app it was still searching for drivers after the appointed time. Tried to call the number and this was not answered. Very poor service.
Luckily, Uber came to our rescue.

Robbing liars - do not use this taxi service they are absolute robbers. Myself and my friend shared a taxi locally in Horsforth a couple of miles apart. The fare should only of been around £17 in total. I was dropped first and gave the driver £30 by accident. He dropped my friend off and gave no change. I called the office up twice they took details and said they would check with the driver and would call back next day. Waited 3 days and no call - called them a 2nd time and they said they would speak to the accounts dept . A few days later the accounts dept sent me an invoice for the amount of £17 but still I had no refund!!!!!Do not trust this taxi firm or drivers they take the piss… !!!! They don’t even deserve one star….

Booked taxi over 12 hours in advance to travel from home to Cambridge Railway Station. Driver was 10 minutes late. When I telephoned Veezu they said it was because they didn't have a driver. No-one told me when I booked it that there might not be a driver. When the driver finally appeared he explained that when you book a taxi these days there is no guarantee that it will arrive. The driver might cancel it at the last minute if a better paid job comes up. This makes an absolute mockery of the booking system and is totally unacceptable. My 90 year old mother (who obviously cannot run down the train platform!) was upset and stressed at us nearly missing the train.

I will never, ever book with Veezu again!

I have repeatedly used Veezu in Bath because they apparently took over the local cab firm (which was really good) and there was little other choice; they are unreliable and expensive. Typically 2 out of five bookings don't happen which is extremely annoying and costly if you are going to catch a train or plane. They bin the bookings at the last minute, change drivers 2 or 3 times before cancelling. It is not a service it's a scam to extract money from customers and drivers even though some drivers say it convenient for them - hey guess what us passengers are the customers and you're the service provides - is not for your convenience. Typical app solving a problem that didn't exist and charging the customers for nothing. What is the point of a booking if it's not a booking FFS !!!!!! AVOID VEEZU - it's rubbish!

Ordered a taxi - app said it would take 20 min, we were happy to wait.3 drivers were allocated our request each one cancelled the booking. In the end we gave up.

I am writing this review to complain about the fare I was charged for my recent journey with Veezu.
I was charged £18.90, for the same trip going back home later in the evening after being charged£10.10 for the trip going out! which I believe the latter trip was excessive. When I contacted thier call centre to query the fare, I was told the higher price was because they were busy due to the England match. I do not consider this to be an acceptable explanation or justification for charging customers more.
The response I received was dismissive and failed to address my concerns properly. Customers should be made aware in advance if fares are likely to increase because of demand, rather than being given this explanation after the journey.
I asked for a full explanation of how the £18.90 fare was calculated and for them to review whether this charge was fair.