Having all of the vegan pet foods in one place is really convenient. My dog really likes the v-dog food and she seems to tolerate it well, unlike the previous vegetarian food I was giving her. This is... Voir plus
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Lisez les avis des autres
In the ever growing vegan empire it's nice to have so many more options for just about everything these days. A wide range to chose from so after some trials I'm confident you'll find some treats... Voir plus
L'entreprise a répondu
I ordered a sample of the sensitive veggie dry food for a very fussy dog. He loved it on first tasting. I will try the second sample in the hope it also pleases. Not to put too fine a point on it his... Voir plus
Prices are competitive and there is it is a very fast delivery service. I use benevo tinned food and it’s amazing. They virtually inhale it. My niece has a fussy dog and she gives it a tin of Benevo a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.
Coordonnées de contact
Unit 4 Downley Business Park, PO9 2NJ, Havant, Royaume-Uni
- 02392 453355
- hello@veggiepets.com
- veggiepets.com
4,8
Excellent
642 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de VeggiePets.com
Thanks Suzanne 💚
We're glad you found the ordering process simple and straightforward.
Thank you for your support! 😊
Hiked delivery costs, smaller bags, same price!
I used this company for a long time, then suddenly, they changed from a 15KG bag to a 10KG bag for virtually the same price. They also adjusted the weight allowance on their delivery so that two bags just took you over the limit by 2KG meaning you paid a much higher delivery fee. Having two very large dogs, this made a huge difference to our costs buying from them.
Shame really as I spent a fortune with them over the time, however, i now source all the products through other companies who offer cheaper or free delivery, and I recently saw their bag price has now come down dramatically, probably due to a lack of sales. Why oh why do these companies try and pull a fast one on loyal customers then wonder why they go elsewhere?
30 juin 2025
Réponse de VeggiePets.com
Hi Leon
We absolutely encourage customers to leave reviews which reflect their genuine experience. However, we're disappointed to read this review as it contains a number of factual inaccuracies, and as a small independent business we feel it's important to provide some additional context and clarification.
With regards to the change from Benevo Original 15kg bags to 10kg bags and the associated price changes, these were not decisions made by VeggiePets. Benevo is a completely separate company and the manufacturer of the food. They chose to discontinue the 15kg size and replace it with a 10kg variant, meaning the 15kg bag is no longer available for us, or any other retailer, to purchase.
At the same time, Benevo increased the prices they charge to stockists. As with any retail business, when our own costs increase, we unfortunately have little choice but to adjust our prices accordingly. We work extremely hard to keep prices as competitive as possible and, in many cases, sell products at the same price as or less than other retailers. As an example, Benevo Original 10kg is currently available from us for £44.99, compared with £49.99 when purchased directly from Benevo themselves. To add to this, the product has been sold on our website at £44.99 since it was first launched, and we have not increased or decreased the selling price since introducing the 10kg version.
The changes you refer to regarding delivery charges were implemented more than two years ago and were the result of courier weight restrictions rather than an attempt to increase revenue. DPD impose a strict 30kg maximum parcel weight. Whilst two 15kg bags may appear to fall within this limit, the actual weight of pet food is often above the stated weight, and once packaging materials and the outer box are also included, consignments parcels containing two bags of 15KG food exceeded the courier's permitted weight allowance.
At the time of making this decision, overweight parcels attracted surcharge fees of around £22 per parcel. Absorbing costs of that level on a regular basis simply was not sustainable for a small independent business. For that reason, we had to reduce the maximum weight permitted within a single parcel and require larger orders to be split across multiple parcels.
Importantly, we did not pass the full additional courier cost on to customers. Where an extra parcel was required, customers were charged only a small additional amount of £2 extra and VeggiePets absorbed the majority of the cost ourselves. In fact, we continue to subsidise delivery charges across our website, as the amount we pay couriers is often higher than the amount charged to customers.
We also appreciate that delivery pricing can sometimes be misunderstood. Many retailers advertise "free shipping", but in reality the cost of delivery is simply built into the product price. This means customers often end up paying more for the products themselves in order to cover the cost of postage. We have deliberately chosen a different approach. Rather than inflating product prices to disguise shipping costs, we aim to keep our product prices as low as possible and then offer customers a range of delivery options to choose from, with services starting from just £3.95.
For over 20 years, our aim has been to make ethical pet food as accessible and affordable as possible in order to reduce harms to animals within the pet food industry, which is our core mission. Whilst we completely understand that manufacturer price increases, product changes and courier restrictions can be frustrating, the issues raised in this review were largely the result of decisions and requirements outside of our control rather than choices made by VeggiePets.
We always operate with 100% transparency and are happy to discuss any concerns regarding product, pricing and delivery changes with any of our customers.
Réponse de VeggiePets.com
Thanks Ben! We're so pleased to know you've been happy with our range, pricing and delivery. Thank you for your support! 😊
Réponse de VeggiePets.com
Hi Jak, thank you for taking the time to leave a review.
We're pleased to hear you were happy with your experience overall, and we appreciate your feedback. We're always looking for ways to improve, so it's helpful to know where we can do even better - feel free to let us know! 😊
Réponse de VeggiePets.com
Thank you for your lovely feedback!
We're happy to hear everything went smoothly and you're pleased with the products 🙌😄 appreciate your support!
Superb range, quality and service.
In the ever growing vegan empire it's nice to have so many more options for just about everything these days.
A wide range to chose from so after some trials I'm confident you'll find some treats your companions will just love, and you'll have peace of mind knowing they're eating healthily, but also tastily.
Haven't tried any myself yet but so far I've had very happy customers so I think you will too!
23 octobre 2025
Réponse de VeggiePets.com
Hi Matt, thank you so much for taking the time to leave such a lovely review ☺️
We're glad you highlighted our range (we're always on the hunt for new plant-based products we can add!) so we're pleased it provides a good amount of choice!
Most importantly, we're happy to hear you've had some happy companions enjoying their order 🐶
Thanks again for your kind feedback!
Excellent vegan products for pets with…
Excellent vegan products for pets with fast delivery.
4 juin 2026
Réponse de VeggiePets.com
Thank you Gabriela! We're really pleased that you're happy with both our vegan products and the speedy delivery. We appreciate you taking the time to share your experience 💚
order quickly processed, sent, & delivered
Good stock, online orderings easy, order quickly processed, sent, & delivered.
28 mai 2026
Réponse de VeggiePets.com
Hi Don! It's fantastic for us to hear you found the ordering process straightforward and that your order arrived quickly. We're also pleased you were happy with the range of products available. Thank you so much 😁
Excellent 5⭐️
3 juin 2026
Réponse de VeggiePets.com
Thanks so much, Caroline! We appreciate you taking the time to leave us 5 stars 🙌😄
Réponse de VeggiePets.com
Thank you for leaving us 5 stars!
We're so pleased to hear your order arrived quickly, and even more delighted that your cats have found a food they love in Ami Vegan Cat Food 😊 Thanks for taking the time to share your experience.
Good website with a range of products…
Good website with a range of products at reasonable prices. Delivery was good.
29 mai 2026
Réponse de VeggiePets.com
We're pleased to hear that you found the website easy to use, as well as the range we offer and our prices! Thank you for your feedback 😊
Réponse de VeggiePets.com
Hi Laura, thank you for leaving us a review!
We're really pleased to hear you were happy with the range of vegan foods available as well as the speedy delivery! Thank you for your support 😊
Réponse de VeggiePets.com
Thank you so much Iain for you continued support! 💚
We're really glad to hear you're happy with the products and that the service is always quick 😊
Réponse de VeggiePets.com
Hi Rowan, thank you for kindly taking time to leave us a review 🙂.
We're pleased to hear that everything arrived on time without fuss!
Good products
Good products, and when one of my orders was lost by the delivery company they replaced it strait away.
Helpful and friendly
21 mai 2026
Réponse de VeggiePets.com
Thank you Susan for leaving us a kind review! Although it's never ideal when a parcel goes astray, we're glad to have been able to help put the issue right for you quickly, so you were able to get your goods 😊 Thanks for your support! 💚
Réponse de VeggiePets.com
Thank you so much for your lovely feedback! We're glad to hear that you found the quality of the foods good and everyone was happy! 🐶😄
Cat biscuits
Had 2 free samples sent to my cats.
They both absolutely loved them.
I will purchase in the future
Highly recommended product
21 mai 2026
Réponse de VeggiePets.com
Hi Sharon, thank you so much for your fantastic feedback on the samples 😊
This is exactly why we offer them - for cats (and dogs) who may not have had the chance to try plant-based foods before, they might just discover a new favourite! We’re so pleased to hear both of your cats loved them. A very warm welcome to the VeggiePets.com family 💚
My dog loves his Benevo and Ami food
My dog loves his mix of Benevo dry food and Ami wet food. The food turns up very quickly.
16 mai 2026
Réponse de VeggiePets.com
Thank you for sharing your kind feedback! It's great to hear that your order arrives with you quickly, and we're especially happy to hear your dog has found the winning combo of Benevo and Ami food! 🙌🐶
All great!!
12 mai 2026
Réponse de VeggiePets.com
Thank you so much for leaving us a positive review for us! We really appreciate it 😁
Prompt and efficient
18 mai 2026
Réponse de VeggiePets.com
Thank you for your feedback! We’re pleased you had a prompt and efficient experience with us 😊
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