Veiled Collection Avis 

Not worth the hassle

I ordered once before and the clothes were not well made. Some had holes in them.

Recently.
They send false delivery information. I made an order almost three weeks ago and after chasing they said it takes 9 business days for the info to come through. It’s been 12 business days, 18 normal days and still no tracking.

They also told me that they’ve re-shipped and that one of my orders is now unavailable. No apology. They offered to send me a different item and I found something that suited but I am so upset because I ordered weeks ago for an event.

Obviously nothing has yet arrived. They’ve not updated the tracking either. I need the clothes for a trip and event this week.

The customer service responder is a ghost as well. They don’t tell you their name so it feels like you’re not speaking to anyone.

Spent over £500.

Such an embarrassment for a Muslim led organisation that puts our religion to shame. Its not Islamic or Muslim since they treat customers so poorly.

Brought 2 silk lined hijjab caps which were completely unfit for purpose. I'd be lucky if it sat tight on my knee cap it was so ridiculously small and stupidly made. When I had it on it was super uncomfortable. It kept slipping off my head and by 12 noon it looked like I was donning a Pakistani dupatta scarf instead of hijjab. I've never felt more uncomfortable.

I reached out to Veiled and asked for a full refund on the same day of delivery. I sent the items back the very next day. OMG...it took almost a month of chasing and emailing and requesting and repeating only for them to give me a 'partial refund' really dishonourable conduct, poor communication and terrible product.

Never again!

Independent Co like this make it really hard for other smaller businesses to thrive so don't shop here and it won't leave a bad taste in your mouth.

Update: the full refund has finally been received albeit after a very lengthy process.

This is a great site for anyone looking for modest dresses. Both of my purchases from Veiled have been a great experience. I found the fabric and construction to be high quality for a reasonable price. The dresses actually look like the advertised pictures! The shipping was pretty fast too. Will shop here again. Thanks.

I am so disappointed with this company. I ordered three modal hijabs never received it . I tried giving them a chance and waited 2wks because I know things happen with shipments, contact the DHS and I was told that the hijabs were delayed two weeks later I contacted Veil They said the hijabs were sent on the wrong address and they will send it back went they receive the items, after 2 days I received an email stating the item was lost, and refused to refund me. Is been a nightmare, i real hate this experience especially when i try to support a Muslim business. I will never shop with this company again, and lie to Afterpay about what happen, I got my email threat with them and will be hiring a lawyer I don’t care how much is going to cost is the principle of the mater

Just received my modal hijabs. There was such a hype about these hijabs that i was convinced to get them myself. So rn there is 18% discount going on making a price of £9.00 on hijabs which were initially £11.
Imust admit that i am happy how fast they got delivered, it was by dhl Express no wonder tbh if they are charging you £12 for it.
So coming to the quality of the hijabs it is very average. You can get same quality on Etsy that too with a matching undercap costing £7.99 and upwards depending on your pocket and how good you want the quality to be.
In one of the hijabs you can see a thread coming out in the middle of it.
Highly disappointed.
Pls spend your money somewhere else.

I made two different orders and sent it back. I never received the refund for one of the very expensive Abaya set. They just email me back and forth while I have proven tracking numbers, that they received the return and they still can't figure it out?!

I will now contact Klarna because this can't be it. I regret keeping one of the Abaya. I won't buy there ever again.

The material is not the same as the previous crinkle hijabs.it may have been in change in manufacturing ,but they are more sheer,non stretchy and it slides off my head now.Please bring back the original crinkle Hijab quality.Please…!

EN: My order arrived very fast (to Germany) and the material of my dress is amazing. It’s a Bit tight tailored but I guess I’ll have to fix that at a Tailor. I am over all satisfied! :)

DE: Meine Bestellung kam sehr schnell an und das Material is wundervoll! An den Armen ist mein Kleid etwas eng geschnitten, das werde ich zur Schneiderei bringen müssen. Ich bin grundsätzlich begeistert! :)

One of my best brand, I’ve bought my nikah dress here and I looked amazing 😻

Poor quality and material! It’s also too expensive and when you request refund, they do not return the full amount. Their refund is super complicated. Do not recommend it to anyone

Very unimpressed with the quality of product. Especially given what it costs.

This company shouldn’t be allowed to call themselves Islamic in any way- they never refunded me for a dress I sent back to them and when I contacted customer service they straight up told me that there’s nothing they can do…. 0 for the quality and 0 for the service. Literally thieves.

Go to Import Yetti and see where their stock is from. Mass producers in China. Scarves, apparel...from China. Might as well go to AliExpress, cheaper items, cheaper shipping, and you usually only have to wait 2 weeks which seems to be round VC shipping time..oh but you don't have to pay $8 to wait. :D

These people are incompetent thieves. I placed an order in June and now it’s sept, I still have not received the item. I have been going back and forth through email since and they keep trying to beat around the bush about how their “rep will update them on shipping time. I am just SOOO frustrated. Please never order anything from this place.

I ordered two dresses from here in June. The dresses were nice but the size charts were way off! I used a measuring tape to measure the dresses I bought and they were definitely much smaller than the size chart indicated. I emailed my concerns to them and got a "sorry you feel that way" as a response. I returned my order, but also left reviews for both the dresses I bought to let others know that they run very small. Strangely, none of my reviews were posted. I find it very suspicious that only 4 and 5 stars reviews are posted on their website. I followed up with them about why my review is not posted and they did not give a clear response. Overall, overpriced and not sized correctly. The experience was not great and I will not be purchasing anything from them again.

I had a friend who had an issue with them before, but I was willing to give them a shot. They promote “Any 2 for $89” on certain items, but when I came to purchase, the promotion would not apply. I contacted them and they did reply quickly, I will give them that. However, they said the promotion had ended. This doesn’t exactly make sense because their website is advertising it without any noted end date, so anyone perusing their site would assume it’s still on. Then, when they agreed to honor it, they said the two items I purchased did not qualify because the promotion stated it needs to be a top and bottom. This would be fine if it was written somewhere on their site, but I searched all over and there is nothing about the promotion anywhere else; it just says “Any 2”, and last I checked that doesn’t mean “top and bottom”. They were courteous throughout the email chain, but I’m not really sure why they feel the need to use deceitful and dishonest advertising techniques. We’ll see if I get the refund after I had them cancel my order.

Dresses fit well, website is good. No free returns but I liked my choices I just don’t understand why shops don’t do free returns especially when I see high prices.
My problem is that they charged me twice for one order my bank had to block my card.
I want to order back but I am afraid it ll happen again
Sad bc it’s very elegant. Also I saw bad reviews. You need to improve

Note: Summer clothes are warmer than expected bc they’re doubled.

The clothes are way overpriced for the quality of pieces. Initially ordered from here and needed to return the items. It gave me a coupon code to use and when I tried using the code it gave a message error about the mailing address and how it couldn't ship there. I'm so irritated because I will be out of money if I can't order anything

Prompt replies and stunning dresses, love ordering from here ❤️