Velascarves Avis 2

AWFUL COMPANY and no accountability. My parcel was left in my porch without my permission, I have proof of delivery, and Vela still refused to refund or replace it. Instead, they kept offering me a 20% discount code, which felt dismissive and insulting.

I explained that I am pregnant, struggling mentally, and under severe stress, and none of that seemed to matter. There was no empathy, no proper support, and no meaningful attempt to resolve the issue fairly.

I have been a loyal customer and placed many orders before, which makes this even more disappointing. When something finally went wrong, the company showed exactly how little they value returning customers, especially that I’m black. CEO of Vela was exposed for being racist and she had to apologise, I don’t get why because the company still is racist.

This experience has been upsetting, stressful and completely unacceptable. I will not be ordering again. I have proof of myself being admitted to hospital over this and I have proof of everything they’ve said and how dismissive they’ve been. I have proof OF EVERYTHING. I am requesting a refund and if u don’t get it god knows what I’ll do

The quality of this scarf is horrible. It is so thin that it is see-through and staticky. The website photos are misleading and do not show the true nature of the fabric. When I complained, customer service was unhelpful and told me to wear an head undercap, but the neck is still fully visible with it. They say fold it over to be less see through but that makes it too small to cover the hair.

This is not a quality product and I feel deceived by the marketing. I'm expected to pay for shipping to me. And shipping back to them. They aren't letting me post my review. This is unethical.