Had an issue with an existing skylight ( already installed when we bought our cottage) - from the initial emails between ourselves and Amy and then Susan which were reassuring and helpful. Due to t... Voir plus
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Lisez les avis des autres
I needed to contact support as one of six solar roof windows was not working. Amy was really helpful and via teams she diagnosed the issue which was a missing magnet. This could easily have happene... Voir plus
L'entreprise a répondu
Blown away by the service given by Velux, they were fantastic. They were very informative and extremely helpful from start to finish, well done Velux. Also the instillation contractor, K A Nickles, w... Voir plus
L'entreprise a répondu
Large velux replaced. Easy to order, helpful office staff. Installation was as scheduled, clean and efficient. Window in ground floor roof with fragile rosemary tiles. Warned Velux, the guy who came w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Coordonnées de contact
Woodside Way, Glenrothes , Royaume-Uni
- +44 (0) 1592 778 225
- velux.uk
4,5
Excellent
124 avis
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Thumbs up to the marvellous team at Velux
Had an issue with an existing skylight ( already installed when we bought our cottage) - from the initial emails between ourselves and Amy and then Susan which were reassuring and helpful. Due to the issue, all three skylights were replaced - this was done quickly, professionally and all done in just over an hour!! Many thanks to the two lovely gentlemen who came out - we only got one name- Gary and another young man.
The whole process from start to finish was fantastic !
Very impressed and would definitely use Velux products and their service again.
15 avril 2026
Avis spontané
Excellent Customer Service
I needed to contact support as one of six solar roof windows was not working.
Amy was really helpful and via teams she diagnosed the issue which was a missing magnet.
This could easily have happened during installation but Amy’s objective was to fix it which has been done at no charge.
The hub, the solar powered mechanism and the solar powered blinds are brilliant.
15 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Ian
Thank you so much for your fantastic review. We’re delighted to hear that your experience with our customer service—and with Amy in particular—was such a positive one.
It’s great to know the issue with your solar roof window was quickly identified and resolved, and we’re pleased everything is now working as it should. Your feedback on the hub, solar-powered mechanism, and blinds is truly appreciated.
Thank you again for taking the time to share your experience and for choosing us.
Blown away by the service given by…
Blown away by the service given by Velux, they were fantastic. They were very informative and extremely helpful from start to finish, well done Velux. Also the instillation contractor, K A Nickles, who carried out the work at my property were very experienced, helpful and clean. On completion you wouldn't even known he had carried out any work, wonderful job.
9 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Mrs Williams
Thank you for the fantastic review. We’re thrilled to hear that Velux looked after you so well from start to finish, and that K A Nickles carried out the installation to such a high standard. It’s great to know the work was completed so cleanly and professionally. Your kind words mean a lot.
Responsive and friendly
Cheryl was a delight. She helped to determine the best skylight options for my home and was responsive when I needed to revise the quote when I fine-tuned everything. I felt I was in good hands. Would definitely recommend.
14 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Arthur
Thank you for the fantastic 5‑star review. We’re delighted to hear that your experience with Cheryl was a positive one. Our goal is always to provide clear guidance, responsive communication, and solutions that fit each customer’s home and project needs.
We truly appreciate your recommendation and your trust in our services. If we can support you with anything else in the future, our team is always here to help.
The very second I contacted Velux…I received outstanding customer service
From the very second I contacted Velux the customer service was outstanding I have never experienced such excellent customer service and the same outstanding customer service was carried out through out the project right up to the very end. There installation representative was first class in installing the Velux window as was the team in Head Office in Scotland Thank You to each and everyone of you for your excellent customer service 👏👏👏👏👏
7 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Gerry
Thank you so much for your wonderful 5‑star review. From the moment you reached out to us, it was our pleasure to support you every step of the way. We’re delighted to hear that you experienced consistently outstanding customer service throughout your entire project.
Our Certified Installer will be thrilled to know their work made such a positive impression, and the team at our Head Office in Scotland will be equally proud to receive your kind words.
Your appreciation means a great deal to everyone involved. Thank you for choosing VELUX and for taking the time to share your experience.
Spoke to 2 guys today had a ring back…
Spoke to 2 guys today had a ring back for further information regarding a smoke ventilation window and other products to go with it
very complicated as that I needed for my planning permission so has to be right
I have bought many Windows before from this company, nothing but quality but in this circumstances it was for Commercial building smoke detector window and it’s the first time I’ve ever purchasing one
The guys couldn’t be helpful enough sent me an email regarding everything I needed. Explained everything to me in the best possible way clear and perfect information for my architect to send to building control
this is why I trust this company. I highly recommend them and thanks guys got everything sent over two my architect will be getting back to you soon to make the order quality service
This is why this company has been around for many many years quality service quality products, kind regards, Gavin Coatman
8 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Thank you so much for your great feedback, Gavin. We’re really glad to hear the team were able to help and provide all the information you needed for the smoke ventilation window. It’s brilliant to know everything was clear and useful for your architect.
We truly appreciate your continued trust in us over the years, and it means a lot that you’d highly recommend us. The team will be delighted to hear your kind words.
Large velux replaced, excellent service
Large velux replaced. Easy to order, helpful office staff. Installation was as scheduled, clean and efficient. Window in ground floor roof with fragile rosemary tiles. Warned Velux, the guy who came was aware and even had some spare tiles if needed. Excellent company, service and product. Have used before, highly recommend.
26 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your VELUX replacement went smoothly and that our team were able to support you from ordering through to installation. It’s great to hear the installer was fully prepared and that everything was completed efficiently.
Contacted Velux on Tuesday spoken to…
Contacted Velux on Tuesday spoken to Mickey ,He was so helpful, about a part I needed for my Velux could not fault the service part arrived Thursday Thanks to Mickey
31 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Gary
⭐ Thank you for your great review! ⭐
We’re very pleased to hear about your positive experience with Velux. It’s wonderful to know that Mickey was able to help you promptly with the part you needed and that everything arrived so quickly.
Providing helpful and efficient service is always our goal, and feedback like yours really means a lot to us. Thank you for taking the time to share your experience.
Excellent experience with Velux Windows.
The customer service representative (Ian) was most polite and helpful. I am an elderly customer and Ian was most patient with me, guiding me setting up a video link to my home so he could view the problem. I was most impressed with the overall service of Velux and would highly recommend the Company.
2 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello David
⭐ Thank you for your wonderful feedback! ⭐
We’re delighted to hear about your excellent experience with Velux Windows. Providing clear, patient, and supportive customer service is extremely important to us, and it’s lovely to know that Ian was able to guide you through the video call and help resolve the issue smoothly.
We especially appreciate you highlighting the patience and care shown during the process. Your recommendation means a great deal to us, and we’re very grateful that you took the time to share your experience.
We had an issue with one of our windows
We had an issue with one of our windows, I called the help line and spoke to an after sales rep called Mikey, I have to say he was the most knowledgeable and helpful person I have spoken to in a very long time, he was very patient and we diagnosed the issue, he is sending me some parts to replace and he offered to send out there technician but I want to do it myself, he said if I cant get it working he would then send someone out, excellent service
1 avril 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Mikey was able to provide such knowledgeable, patient, and effective support.
Diagnosing issues remotely can sometimes be tricky, so it’s great to know he helped you confidently identify the problem and get everything you need to carry out the repair yourself.
We truly appreciate your feedback and are glad you experienced the excellent service we aim to deliver every day.
Thanks again for choosing VELUX!
My review is for Customer Service.
My review is for Customer Service.
I had installers fitting Velux Conversion Kits. They had to call Customer Services on several occasions and spoke to Shaun each time.
Shaun was extremely helpful and very patient with the installers who were clearly not up to the job. I could hear their conversation and Shaun went above and beyond, he couldn't have handled the situation better.
Unfortunately the clueless installers walked off the job because it was "too hard", but honestly I feel I have to give Shaun credit as he did everything apart from get in his car and do the job for them!
I have since also spoken to Michelle in Customer Services, who again was very helpful, polite and understanding.
Well done Velux - your customer service is a credit to you!!
31 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that Shaun and Michelle were able to support you so well throughout your installation experience.
Shaun’s patience, technical guidance and willingness to go the extra mile are qualities we value highly, and it’s fantastic to know this came across so clearly during your calls. We’ll make sure your praise is shared with him — feedback like this really does mean a lot.
We’re sorry to hear that the installers were unable to complete the job, but we truly appreciate your recognition of the effort our After Sales team put in to assist.
Thank you again for your kind words. We’re proud to have a team that reflects the level of service our customers deserve, and we’re so pleased that your experience with Michelle and Shaun demonstrated that.
If you need any further support, we’re always here to help.
I needed some advice and my call was…
I needed some advice and my call was answered by Mikey. Mikey was great, knowledgeable, clear, helpful and cheerful. If only all customer service folk in other companies could be more Mikey.
30 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hi Alan,
Thank you for taking the time to share your experience with us. We’re delighted to hear that Mikey was able to assist you in such a knowledgeable, clear, helpful, and cheerful manner. Your kind words mean a lot to us, and we will make sure to pass along your compliments to Mikey – it will surely make his day!
At VELUX, we are committed to providing the best possible service, and it’s wonderful to know that we could meet your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Velux efficiency
Very happy with Ian who was very helpful and solved all of my problems
30 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Lynette,
We’re thrilled to hear that Ian was able to assist you effectively and resolve your challenges. Providing helpful and efficient support is what we strive for, and it’s wonderful to know that Ian made a positive impact on your experience with us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
I made a call to Velux and was lucky…
I made a call to Velux and was lucky enough to speak with Nicola. I found her to be knowledgable, patient and skilled in guiding me through your product range and what your company could offer to meet my needs. Having the ability to speak to Nicola and time to understand what was right for me will really benefit me placing an order with you. In a world of automation have the ability to speak to a competent person has be valued and appreciated. Daniel
25 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Daniel,
Thank you so much for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience speaking with Nicola. Providing knowledgeable, patient, and personalised support is something we truly value, and it's great to know she was able to guide you through our product range and help you find the right solution.
In a world where automation is becoming more common, we agree that having the chance to speak with a real person who genuinely cares makes a big difference — and we’re so pleased that Nicola was able to offer that experience.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Nicola and the wider team.
Thanks again for choosing VELUX — we really appreciate it.
Larger Size Velux Configurations
I've been working with an architect to look at retrofitting a large window area into a sloping roof. They recommended Velux but neither option they identified suited my needs. I contacted the Velux Design Service directly and was delighted to learn that they could configure at least two options that would be far more suitable. The Velux team were very knowledgeable and have agreed to update my architect drawings with more suitable (triple) window combinations. All at no cost!
23 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Dear Gregor,
Thank you for sharing your positive experience with our VELUX Design Service. We are thrilled to hear that our team was able to provide you with tailored solutions that better suit your needs and that you found our expertise helpful. It’s wonderful to know that we could assist in updating your architect’s drawings with more suitable window combinations, and we’re delighted that you appreciated the no-cost service.
Your feedback motivates us to continue delivering exceptional service and innovative solutions. If there’s anything else we can assist you with as you move forward with your project, please don’t hesitate to reach out.
We wish you great success with your roof window project and hope it brings plenty of daylight and comfort to your space!
Customer help & support 5*
When faced with the dilemma of a broken cord on my black out blind, I couldn't find any reference on Velux Spares web site, however, after scrolling through google, and YouTube, seemed only a bodged repair could be done, I then phoned Velux Technical, spoke with a very helpful member of staff by the name of Michele, who advised me, I could in fact buy a cord replacement set for £14 + delivery & vat. She also linked me to a How To video. Arrived ahead of scheduled date, and was an easy repair following the video instructions. So nice now a days to get so much customer help and assistance.
17 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello David
Thank you so much for your fantastic 5‑star review! 🌟
We’re delighted to hear that we could help you get your blackout blind back in perfect working order.
It’s great that Michele was able to guide you to the correct cord replacement set and share the “How To” video to support your repair. We’re also pleased to hear your order arrived earlier than expected and that the fix was nice and straightforward.
Providing helpful, reliable support is really important to us, so your feedback means a lot. If you ever need any further assistance, we’re always here to help!
Thanks again for taking the time to share your experience. 😊
Velux after sales service
I had three Velux solar powered windows and blinds fitted at my property a year ago. During some roof maintenance work one of the units failed to open. A quick call to Velux (Susan) and advised to look at 30 second magnet video. Such a simple fix and all sorted. Not only are Velux windows the best on the market but more importantly the after sales service is excellent.
24 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Darrell
Thank you for sharing your positive experience with us! We’re delighted to hear that you are satisfied with the quality of your VELUX solar-powered windows and blinds, as well as the after-sales service you received.
It’s wonderful to know that the quick fix using the 30-second magnet video resolved the issue seamlessly. We always aim to provide simple and effective solutions to ensure our customers can enjoy their VELUX products to the fullest.
Your feedback, which has been shared with Susan and her colleagues, inspires us to continue delivering excellent service and innovative products.
Placing the order for 5 blinds was…
Placing the order for 5 blinds was simple, the bracket kits had to be re-ordered but they appeared a few weeks later. Everything good and Customer Services provided two missing VAT invoices for our ISO audit by return at 17.00 hrs on a Friday evening - that's excellent service and real dedication! - Thank you Velux!
20 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Dear Alistair,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that placing your order for the blinds was straightforward and that our Customer Service team promptly provided the missing VAT invoices for your ISO audit, even late on a Friday evening.
Your feedback motivates us to continue delivering excellent service and dedication to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Bex was very helpful
Bex was very helpful; even though I kept her waiting on the live chat. She is a credit to the company.
20 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Morning Catherine,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Bex was able to assist you effectively and that her support left such a positive impression.
Your feedback motivates us to continue delivering the best possible experience to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I phoned VELUX for technical help with…
I phoned VELUX for technical help with an electric blind. I spoke to Alistair who was extremely helpful and patient. We were on the phone for one hour and twenty four minutes at the end of which problem solved and all working. I cannot praise Alistair enough. VELUX support is without doubt second to none. The products and support services are excellent
19 mars 2026
Avis spontané
Réponse : Velux Great Britain & Ireland
Hello Rod
Thank you for sharing your experience with us. We are delighted to hear about the exceptional support you received from Alisdair. It’s great to know that his patience and dedication helped resolve the issue with your electric blind, and we truly appreciate your kind words about both our products and services.
Your feedback inspires us to continue providing the highest level of support to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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