• We are glad that you appreciated the apartment, well located and clean :) • Unfortunately the rest of the review is not about the rented apartment itself, and it doesn't seem too honest to us. Here is available to all the readers the text of one of the various messages sent to you https://www.veniceapartments.org/bb/MarcoPoloHeating.png (we hope Trustpilot does not delete the link) that's the "honest" example of our service to all the guests • In this apartment the heating is controlled by a app that allows to check remotely all the temperatures to stick to the rules by the Venice Council. We sent you several times the screenshots of the temperature situation in the apartment always above 20 degrees, exactly what's required by European law • It seems really odd to remind an adult that the radiators become cold when the desired temperature is reached: the thermostat turns off the boiler and the radiators too; the heating stops when the job is done (=the apartment is warm) • We have written to you several times that the temperature in your apartment has always been higher than the values allowed by European law, which apply throughout Venice, throughout Italy, all over Europe, even at your home • Frankly I think that the arrival of a plumber for an emergency intervention (not related to your previous calls) at 9.30pm with a minimum advance should be appreciated, I am sure that many of the readers of this review have had completely different experiences at home, probably even you :) • On the rest, I think it is convenient for readers reading the other reviews to have a complete scenario: we are always the same people, the apartments are always the same, only who writes the review changes • Many thanks for your kind preference and all the readers to visit our website https://veniceapartments.org, cool private apartments in Venice offered by Venetians from dozens years.
