Vent-Axia Avis 

Why are their extractor fans being marketed as silent? on trickle the bathroom extractor can be heard through the wall in the adjacent bedroom. Run a bath, and you are in a Boeing 747 about to take off. Appalling. i will need to replace and buy another fan and pay for installation again.

Dont often leave reviews but felt like i should after the great experience I’ve had.

I had a low carbon extractor fan that packed up a little after two years. Emailed in as the fan had a five year warranty. Ben Hann dealt with my email and was brilliant, I had to send some photos of the fan including serial numbers etc and I received a new fan the next day.

Amazing level of service and will keep buying Vent-Axia products.

Thanks Ben and thanks Vent-Axia.

Ashley

Purchased the Locarbon Pure Air Home Positive Input Ventilator of Vent-Axia from Screwfix (the one without the heater) and in just one day the house went from around 75% humidity to 46%!!!

That's an immediate win.

Don't buy their boost switch though. Altogether from looking at the price it will cost you around £215 for what is quite literally a switch and some wire. The whole item probably costs less than 50p to manufacture.

I bought a Sonoff Mini-D (dry contacts [no voltage]) WiFi switch module and used that on pins 1&4 to activate the boost if I need to.

So I get totally automated operation of the boost function for less than £10!!!

Also added a Sonoff Mini-1GSP to the main power so I can turn it on and off without needing to go into the loft also.

Full automation for less than £20 as opposed to paying £215 for a light switch and some thin wire!!!

AVOID AT ALL COSTS
If I could give zero stars I would! I am extremely dissatisfied with the lack of service from Vent Axia. I have been trying to secure a service with them for an entire month, to no avail. We had an appointment this morning at 09:00am - which took me at least 4 emails and 5 phone calls to secure in the first place. By 10:00am, when I had still not received any word from them, I reached out, only to be informed that they forgot to let me know, but the engineer had called in sick. When I asked about rescheduling the appointment, they promised to call me back within an hour. No surprise - I still haven't heard anything.
Absolutely appalling service - AVOID AND ALL COSTS

Inmiddels weer wat maanden verder. En raad eens? Dit bedrijf blijft oorverdovend stil. Enige oplossing die ze bieden is dat je het apparaat op mag sturen. Dan kijken ze het na. Ja hoor, ik laat hem juist installeren. Dus ik mag hem zelf demonteren, eraf halen en op eigen kosten opsturen. Klantenservice van niets bij deze Brabo's. Als ze een beetje gevoel voor service hadden, dan waren ze al langs geweest en het euvel verholpen. Dit is wel erg gemakkelijk. Een klant is een klant en een niet tevreden klant kost je veel meer. Mensen, WIJK UIT naar een ander merk waar je veel meer kwaliteit en service van kan krijgen plus meer waar voor je geld.

Absolutely superb customer service. Puts the vast majority of other companies to shame. Thank you Vent-Axia

Technical Support were fantastic in helping me with an issue I had connecting to my MVHR via WiFi. If only more companies could help troubleshoot their products in this way! I was able to email at my convenience and reach the solution I wanted. Ruben in particular was patient, professional and very thorough in his explanations of what to do next, going above and beyond by providing a necessary replacement part. Extremely grateful to him and the team, keep up the excellent service!

I exchanged many emails and photos with Vent-Axia support and became well educated on my kitchen extractor fan needs and have the perfect model now. Even advised to buy from a distributor, not directly.

Trying to buy filters for my ventillation system turns out to be quite a trial, and their prices aren't exactly competitative. Unfortunately, their website doesn't show product dimensions so it's quite easy to purchase the wrong item unless you know the exact model name of the machine. Since their returns email address isn't accepting emails, following their returns procedure doesn't work! Anyway, I did manage to get to talk to someone in Sales who helped to sort things out.

I bought a couple of Vent Axia towel rails in 2017. They are ok and have been fine. The heating element failed in one unit and I contacted technical support to find out about a replacement. The resolution was to send a link to a new model of the towel rail costing over £600.
After going back to them they sent me a technical drawing which revealed the towel rail is actually a repackaged Kudox model - you can get Kudox rails on ToolStation at a much lower price.
In the end I worked out that any third party element would work fine in the towel rail.

Bijzonder positieve ervaringen met dit bedrijf ! Wij zijn in het bezit van een vent-axia Svensa afzuiger in de badkamer. Helaas waren een aantal pootjes van de afdekplaat stuk gegaan en magneetjes zijn verloren gegaan. Deze afzuiger werkt echt heel perfect. Contact opgenomen en kosteloos een afdekplaat toegestuurd gekregen. De service is dus net zo goed als de afzuiger zelf ! Bedankt !

Bij een klant van ons jaren geleden een Vent Axia Svara geplaatst. Nu na al die jaren bleek er een scheurtje in de waaier waardoor deze hinderlijk aanliep, Contact gezocht met vent axia, deze vroeg mij hoe oud de vent. was, factuur opgezocht deze bleek 4 jaar en 8 maanden te zijn. Vent axia vroeg mij de vent. op te sturen, waarna wij een compleet nieuwe ventilator kosteloos opgestuurd kregen.
Vent Axia Namens onze klant bedankt voor de goede service.

purchased the MVHR model Sentinel Econiq Cool-Flow (Ref: 415193), worth around £7,400. The unit completely fails to deliver on its advertised features. It does not cool the air, does not reduce humidity, and is incapable of lowering indoor temperature, regardless of how cold it is outside.

For over a month, I tried to make it work with help from an engineer. I filed multiple reports and exchanged emails with Vent-Axia. Eventually, they agreed to send someone to inspect the system — but the engineer wasn’t even from Vent-Axia and clearly lacked familiarity with the product.

He confirmed there is a fault with the main unit, not just the cooling module. In practice, the unit works like a basic heat recovery fan, recirculating warm, humid air — completely useless and contrary to what was promised.

Vent-Axia’s customer support has been dismissive, evasive, and unhelpful throughout. They now try to blame the unit’s failure on it not having an 83L tank — a detail never clearly stated or relevant to the product’s main advertised function. I was speaking with 3 specialists from them and all of them tried to find ridiculous excuses just to ignore me on then end. Moreover they ignore the report from their on engineer who confirmed me that unit is faulty.
The machine should at the very least be able to bring in cool night air – it doesn’t. What’s worse is that their own engineer admitted it’s faulty, yet Vent-Axia refuses to take responsibility or act accordingly.

Many reviews warned that you’re on your own once you buy — I can now confirm this is absolutely true. Their product is wildly overpriced, falsely advertised, and their after-sales support is a disgrace.

Do not buy from this company. They mislead customers and offer no proper support once they’ve taken your money.

Prima aftersales en uitleg gehad van dhr. Snijders van Vent-Axia NL. Iemand die nog de tijd neemt om rustig uitleg te geven. Zeer tevreden over onze Multihome en de service van Vent-Axia .

Carrying out a refurbishment 1 and part of the local authority approval was a part L , we were restricted on space for the fan, we called Vent axia asked for technical support - first call we couldn't get the product to fit, the brief. I called back and Spoke with MARIA - ww does she know her stuff, model numbers sizes, specifications, I called back again she offered even more support - I bought the fan and it was fitted the next day job done. Thank you Maria our a rarity these days

We've installed two bathroom fan. One of them is not working, the other one stops when the lights off.
So we asked, how to set the timer and why the other one is not working. We photographe the products in and out, showing every details
They asked which product we purchased? We said we dont know, packaging are long gone. The only info on the product is their brand, Vent Axia.
THEIR ANSWER WAS SHOKING
"We have multiple Silent Fans within our ranges, all of which look similar within the internal components, hence asking for further clarification on the unit you have. If you are unable to tell me what exact product you have, we will not be able to support you. As mentioned, you should have a fan reference on the fan itself" which there isn't.
BASICALLY YOU ARE ON YOUR OWN..

Recently my Svara fan stopped working as it should. It seems these fans don't last long before they pack up, this being the 2nd one I've had. Anyway I emailed them and asked for a replacement unit. Anyway after a few emails and proof of purchase they have sent me out a new replacement free of charge. Couldn't the customer service! Sadly give it a year and this one will probably malfunction too. But with a 5 year guarantee I ain't complaining.

Unable to install/update app for months now. How difficult can it be!

Vent axia lo carb selv kitchen and bathroom wall mounted fan.
Pull cord activating boost speed does not move (stuck).
Got a new replacement and the cord is still stuck even before installing it.
I cannot believe there is no mention of this common problem anywhere.
Neither the vent axia technical support nor the seller take responsibility or give any guidance on how to resolve this.
Really appalling approach to help customers. Feel totally let down and as an architect I will never specify or buy Vent Axia again.

Vent-Axia supra design 100HT badkamerventilator gekocht en geïnstalleerd. Mooi ontwerp. Redelijk stil ook.
Dit product heeft een ontwerp- en constructiefout: het trekkoord (voor verlengde ventilatietijd) is namelijk NIET te bedienen bij plafondmontage! Hoewel het product wel als zodanig wordt verkocht.