Veriatravel Avis 

I didn’t have an issue with ordering backpacks and bags, and I think they’re great quality. My problem was with the “customer service” I had to deal with. I initiated a return for one of the items in my order (I got free shipping with the initial order) and they did eventually respond with a return label and multiple, strict steps to follow in order to send it off. Already felt like they wanted people to make a mistake so they were justified in not sending money back. The UPS return label looked like a reused tracking number when I looked it up, so I couldn’t quite tell if it delivered or not. Fast forward a month and no refund was sent, and because they kept delaying giving me money back from our email exchanges, I actually had to research the contact info for the third-party warehouse company they use to store their backpacks and get them involved in order to receive any refund. Then I found out that even though I received free shipping on the initial order, they will not refund the full price of the backpack I paid because now the order total was less than the free shipping threshold. So they retroactively changed my past order to act as if I paid for shipping when I did not, and they kept refusing to send me the full refund of the backpack that I ordered and sent back. Hidden return policies like this one was never communicated on their website or transparent at any point until these back and forth emails, and they refused to admit they were deceptive and unclear. Truly terrible customer service. If you order from them just make sure you really want what you’re buying so you won’t have to make a return.

My experience with Veria has been horrible! I ordered a backpack on 7/31 and as of late afternoon 8/10 I still have not received the order. I paid $20 for 4-6 days shipping. My communication inquiring about delivery has been met a condescending and dismissive tone. I ordered the backpack in plenty of time in anticipation of two trips and was disappointed it didn’t arrive for either. When I inquired after the first week as to delivery status, I learned it hadn’t even shipped yet and the comment from the company was “… you can look forward to your next trip or spend almost double for express shipping…” when another five days passed, I inquired again only to receive a message “… thank you for reach out to us again…, here is your tracking information…”. When I clicked the tracking link it showed the package hadn’t even been picked up yet! I sent an email back with a copy of the link information and was ignored. I live two states away! My advice, stay away until this company gets their act together!
Grant

These people are scam artists and scumbags. When I was buying a backpack and had a question, they responded within an hour. Then after purchase I requested a return, they never got back to me and never sent me a Return Label. I got my credit card company involved and they produced fraudulent paperwork, pretending like they email me back, when they never did. These people are the scum of the Earth, committers of fraud, and their bags are just average and too heavy. Trust me - buy a bag from Travelpro or anywhere else. Terrible company!

The crossbody bag had a defective clasp that won't engage or lock in place. Contacted Veria and provided short video to demonstrate problem. The company makes it difficult and time consuming to return their defective product. My time and money is valuable.

They are selling items that are not in stock and have no idea when they will be able to produce them. I bought a backpack and it’s been almost two months since I ordered it. They offer a refund or a switch to a lower priced bag. Half of the bags they sell are out of stock with no known manufacturing date. If they don’t have the bags in stock they should not continue to sell them. This is a ponzee scheme.