Veronica Beard Avis 

1. I paid $20 extra for express shipping only to have them ship with Purolator ground, with no true accountability from the organization

2. They'll try and charge a $15 restocking fee for returns even if they were the ones who messed up your order in the first place

3. THEY WON'T REFUND YOUR MONEY EVEN AFTER 10 BUSINESS DAYS OF RECEIVING YOUR RETURN. For the first time in my entire retail shopping career, NEVER have I had to file a CREDIT CARD DISPUTE until Veronica Beard, a supposed "luxury" company

4. Customer service literally does not exist

5. The item I purchased went on deeper markdown literally a week after purchasing. In the end I think the item was 75% off its original price; CLEARLY they are overcharging for Made in China garbage.

Listen to the reviews. This company is a complete scam.

Shopping at Veronica Beard in the Larkspur country Mart has been one of the top retail experiences I’ve ever had. I can’t say enough good things about Azi about, Azi, the sales person who helped me each time I’ve been in. Everything she picked out for me was perfect. She showed me things that I might not have found on my own and as soon as I put them on I saw that she had a true gift for suggesting the right options. Each time I go in I come out excited about new purchases & the professional help Azi showed me. A truly wonderful retail experience.

I always have an amazing time in Veronica Beard. I Love the shop, so elegant and lovely and Alina is an incredible sales representative. Easy to deal with and has innovative ideas and very friendly, no pressure whatsoever. Sydney also recently joined and is also excellent like Alina. I adore this shop and they have lots of events where they give back to charitable causes too. 11 out of 10.

Bought shoes on sale, wore a few times — they stain my feet black.
Contacted customer service and manager — refused to help.
Very disappointing quality and service.

Impossible to get a refund in spite of what their policy states. Will never purchase anything else from this company

I purchased the $425.00 Shearling Studded Slides in September for a Christmas gift for my wife. She received them Christmas Day and has now worn them randomly for 6 weeks. The studs are now coming out and when I reported this to customer service for Veronica Beard they asked for pictures. I sent the pictures and
then promptly received a response that you have a 90 day window for returns. I didn’t know the return policy but to have a product that lasts less than 6 weeks is unacceptable in today’s market. For them to not stand by their product for an exchange or return is incredibly short sighted . This will be our last purchase at Veronica Beard.

I purchased two ( very expensive) tennis sweaters from Veronica Beard recently,
I washed them on a gentle wool wash inside a knitwear bag and both fell apart with enormous unrepairable holes appearing.
These items are so flimsy and obviously not fit for purpose,
I am very disappointed and will not be buying from them again.

Regarding Veronica Beard’s advertising… Where are the beautiful kinky haired Black models????

Purchased the Fenix Studded clogs from Bloomies. Less than five hours of wear, and they stitching is coming apart, and the piping is separated. Veronica Beard offers absolutely no customer support whatsoever. $425 down the drain. First and last purchase

I was charged for an item I never received. They claimed since they delivered the item and it was delivered to the address provided (which was a glitch in the Apple
Pay system that I have since corrected) they cannot send a replacement item nor issue a refund. They told me to talk to my bank to explore options. I can understand that the glitch happened on my end…not their fault. But not mine either. Their stance has been, we delivered it so we’re keeping your money. Things happen and most companies work with you to help. Not this one. I’m disappointed. I’ve asked a number of times to speak to someone other than the 2 customer service reps they have but they refuse to provide any additional contacts. Wasn’t supriswd to see the have a 1.5 star rating when I looked them up here.

I purchased an item and it did not fit so I needed to return it. They charged me a $15 handling fee. Is the last time I’ll buy any Veronica Beard item from them directly. I may consider buying from one of the stores that carries them, but never again from Veronica Beard.

I bought a $300 pair of sneakers from them. The leather is scraping off. In other words, they aren’t even real leather. It’s more like white paint. It’s been just over 90 days. They won’t take the product back. Terrible customer service.

I ordered a pair of Veronica Beard sneakers. I placed the order with expedited shipping paying $30.00 extra. The website does state that any orders after a certain time and on a Friday will be shipped the following day (in small print at bottom of site). I feel that they should then not allow overnight shipping if this is the case. Not only did I over pay for shipping, but the shoes are horrible. They smell weird, are extremely hard and not comfortable to put on. They only allow a short turn around for return (shoes arrived on 5/13/25 and need to be returned by 6/3/25) and then charge a $15.00 restocking fee for a $300.00 shoe. I would beware of this brand. Never again. I returned immediately.

I’ve purchased a dress size 0, they sent me size 8, I sent it back and they don’t give me my money back… I sent several emails to claim for my money back.. but no answers! Terrible experience, don’t buy from this site!!!

If I could put zero stars I would I called and emailed. Finally got a call back with a rude person who never called back with the answer. I also never received an email back. For such a high end brand, this shouldn’t be.

The worst customer care experience i've ever had.Extremely rude and nasty representative, does't even allow you to speak and express your opinion.I think this company should go out of business based on the reviews i see, not a good quality, horrible experience overall.
THINK TWICE BEFORE YOU PURCHASE ANYTHING...

I ordered a blazer in November 2024 and never received it. I got several emails from them asking me to leave a review. I emailed them three times informing them that I hadn’t received my order. I didn’t get a response until I canceled payment. They informed me this incident isn’t indicative of their company and there was an issue with the delivery company. It was a very dissatisfying and disappointing experience. I had big plans for that blazer.

DO NOT PLACE AN ORDER WITH THEM. I’ve had a package marked delivered around the holidays that I have not been able to locate. Customer service is terrible and I mean absolutely and exhaustingly terrible.

There is a restocking fee of $15! No one does this and the designer, Veronica Swanson Beard, is a nepo baby. Her grandfather started Swanson frozen foods and her dad owns Swanson Vineyards in Napa Valley, CA. Their items are already overpriced, she is wealthy AF. I won't buy off their website and hesitate to buy any of their clothes in the future. What a bunch of greedy rich b!tches stuck in their own world.

Ordered a dickie.
It did not arrive and I could not track it.
Three emails to ask it whereabouts and still no answer!
Called the US and was told they were silently working on it as they didn’t know where it was.
Rude customer services who just wanted me off the phone.
Said they would give me a refund once they had heard from the couriers.
I said I would like a replacement and was told there might not be one!
Have just had notification of a refund with no proper information.
Do not use them as there is no customer service.