Veronthelabel Avis 

I’m writing this review on behalf of my wife, who ordered a coat from Veron The Label. What arrived was shockingly different from the product photos and description: the coat was of extremely poor quality, partially damaged, and looked nothing like what was advertised.

She contacted the company immediately, and only after sending a second email did they respond—days later. They asked for photos (which she provided), but offered no clear return instructions and insisted that she must pay for return postage, despite the item being faulty.

This is unacceptable and violates UK consumer law. Under the Consumer Rights Act 2015, customers are entitled to a full refund and return shipping coverage when goods are damaged or misrepresented. Veron The Label’s return policy contradicts this and appears designed to discourage legitimate complaints.

We are now escalating the issue through PayPal and reporting the seller to Trading Standards. I strongly advise others to avoid this shop. The product quality, customer service, and disregard for legal obligations are deeply disappointing.

Scammers. I wish I read reviews first! Bought a bag and the item I received was such poor quality and looked nothing like the photos.

This was end August I bought this and I’ve been trying to get a refund ever since. I keep getting their marketing emails even though I’ve unsubscribed and their bots just email back occasionally saying ‘we have your query and have forwarded it on’ useless. Thank god I didn’t purchase more

SCAM!!

Picture of the dress must be from a different site. Quality of item and sizing is awful.
Being ignored by the support@ email to get information on where I can send the return to.

Avoid at all costs

This site intentionally misleads their customers. All items are from China and returns have to be sent at the customers expense back to China. This is not mentioned on their returns page. Their business address is Amsterdam and they supply a UK contact number. The product I purchased was also very poor quality. I would strongly advise not to use Veronthelabel.

Bad quality and no communication regarding a return AVOID!!!

AVOID AT ALL COST!!!! DO NOT BUY. Purchased a dress on here that looked really nice, turned out to be the complete opposite. Quality of the dress was absolutely appalling and looked nothing like what was stated on the website. It seems like they get the pictures from somewhere else and pose like it’s from them. Order took way longer than expected to come for it to look so cheap. Material was paper thin. Number on the website does not even work also to speak to someone. I tried to contact for a refund but they very difficult and ended up no responding anymore. This is their titac. They also lie where they are based as well. Will never order from here again and will be telling others to do the same. ORDER AT YOU OWN RISK!!! DONT BUY!!!!! SCAMMERS!!!!!!

Do not buy, more expensive version of Temu and Shein AND wrong item description! No customer service support, waste of time and money, this business should be banned from trading!

DO NOT BUY!
Do not buy from them. I ordered x2 dresses, arrived 2weeks later, items are not the same as website, cheap material, requested for a refund, via email & website, no response after sending message numerous times , over 30days now still no response on refund process.

Horrific experience, DO NOT order from this website.
First of all, the images they use are copied from other brands and the actual product they send out is a cheap copy that doesn’t look like the photos at all.
I ordered a dress which was a completely different fabric to what shown and they refused to refund the return costs, even though the website states that if the product sent it wrong of faulty, they would cover the return fees.
What’s worse though is, even though I paid for the return out of own pocket just the send it back and they have the cost refunded, their return process was so disorganised that the dresses got stuck in customs in china and they have yet to issue a refund for the items. It’s been over two months now and I still haven’t received a refund, even though I followed the steps exactly as on the instructions and this was then out of hands.
Customer service has been absolutely horrific, no responses or if I get one it seems like an automated one without looking into the actual issue.
This company will need to be reported.
Do not order do not order

DO NOT BUY
The item arrived after the date it was needed for and way too big. We have emailed them 3 times asking for a refund and no response!
The phone number also does not work.

DO NOT BUY, bought a dress which took a while to come as coming from China not the netherlands. Looked absolutely
nothing like the photo, awful cheap material too. I wanted to return and they got back saying I have to pay for international shipping and get 20% refund....???? ridiculous. Do not buy

I emailed regarding a return and never heard back and now I have to keep the item and bought it, as they won’t reply back. So I would definitely not recommend buying from this brand. Scammers. Also the item doesn’t look like the picture it’s a different design.

DO NOT BUY!
I brought 2 dresses from here & immediately emailed saying to cancel after reading other reviews (I probably should’ve read beforehand!). There was no option to ‘cancel orders’ like normal websites would have. This was a month ago… I’ve been emailing ever since & I have been ignored every time. Their customer service is shocking! They aren’t based in Amsterdam.. they are based in china. Scams !!!!

DO NOT BUY FROM THIS COMPANY. Arrived damaged and looks nothing like the photos, complete cheap tat. They likely buy from cheap websites and re sell. Impossible to return as they don’t respond. Please do not buy from this company.

The company pretend to be based in Amsterdam but are actually in China. I bought a dress which was not good quality and not true to size so had to return it. I paid £50 for the dress and another£15 for the postage. I sent it back within 2 days of receiving it. I tracked the package and saw it was at their local depot waiting for customs tax to be paid. Veron will not reply to my emails and obviously had no intention of paying or collecting the parcel. Avoid this company they are terrible.

Avoid this website if you want to keep your money !! Wish I had read the reviews prior to buying!! Bought two dresses and was only sent 1!! Waited over 3 weeks for it to arrive and you can not get in touch with anyone!!! Says on the website aims to respond in 1-2 hours yet waiting 2 weeks for a response from about 10 emails and the number they provide on their website constantly goes to voicemail!! Dress is cheap crap as well!

DO NOT BUY FROM HERE

Scam website! Super cheap products. Bought size 5 shoes, that were more like size 7. Have been trying to return, but they do not respond to emails and their number does not work. Products are horrible and so cheap, not to standards.
Has only been operating for 4 months, so will shut down soon.

Honestly, if I could give this company a zero star I would, this is one of the worst companies I’ve ever had to deal with. They advertise themselves to be something they’re not and every single item on their page is not what is described. They take screenshots from influencers or other companies who have the products they supposedly sell, and they showcase it or something they actually sell. The quality is appalling and they won’t send you the return address until you’ve actually bought the item and noticed how terrible it is. I feel at the moment I’m almost having to fight for my own money because they’ve sold me an item which feels fake and the entire situation feels so fraudulent. The item is not even as described plus you can probably find the same items on another website such as AliExpress. Keep in mind the shipping is also appalling. Purchase from them at your own risk, but just a reminder that if you want to return anything it is international shipping which you will have to pay for.

Took my money for a women’s fleece and stated 3-5 business days for delivery . Still not received my item now 12 days later. Appalling customer service and nobody replied!!!!
Terrible experience.STAY AWAY
Order number VTL#2667
Ordered turned up today and it’s the wrong colour I bought!!!! Utter disaster of a company

I bought 5 dresses from Véron The Label for my girlfriend. Delivery was quicknthe package arrived within a week, which I wasn’t expecting. The quality of the dresses is actually really nice and they look just like the pictures. Out of the 5, only 2 were a little tight on her, but nothing major. She loved the styles and was happy with the overall fit.