Customer Service is exceptional. Stress free purchase with lots of helpful information. Well looked after without any sales pressure. Very happy with my choice of car and it’s a dream to drive.
L'entreprise a répondu
Établissement
Changer d'établissementBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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Lisez les avis des autres
Amazing service, Jess and Haydn went above and beyond to make sure we had a smooth transaction. Jess was very knowledgeable, friendly, professional. We are over the moon with our new Hybrid Ford Kuga... Voir plus
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Dave Hutchison and Martin Turnbull were extremely helpful, as we are not very technical they helped us enormously. The showroom was very well set out and the facilities were excellent
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Durham
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, Royaume-Uni
- 0344 659 9618
4,8
Excellent
167 avis
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A répondu à 96 % de ses avis négatifs
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An overall great experience
An overall great experience, Jon kept me updated at all times and replied to any query straightaway. Made buying a car very easy and straightforward
13 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Hi there,
Thank you for your excellent 5‑star review. We’re so pleased to hear that you had a great experience at BMW Durham. It’s fantastic to know that Jon kept you fully updated throughout the process and was quick to answer any queries — making your car‑buying experience easy and straightforward is exactly what we aim for.
We truly appreciate your feedback and hope you enjoy your new car!
Kind regards,
Liza
Looks Great with Fantastic Tech
Purchased my new Mini Aceman EV from Vertu Durham.
The whole process was made easy by salesman Tom Sutton.
The car looks great and has fantastic tech.
Definitely recommend car and company.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Good afternoon,
Thank you for your review. I’m really pleased to hear how easy Tom made the whole process for you when purchasing your new MINI Aceman EV from Vertu Durham. It’s great to know you’re happy with how the car looks and that you’re enjoying all the fantastic tech it offers.
Really glad to hear you’d recommend both the car and the company.
Kind regards,
Dean
From the moment we walked in we felt…
From the moment we walked in we felt like we where being looked after.Nick listened to what I needed in a car and helped us so much.very friendly, very helpful and had time for us.The full experience was excellent and going to pick our car up was so exciting. Nick greeted us and went through everything with us ,asked us if we had any questions. We then went to see our car ,the car was covered up ,I thought this was such a nice touch .We are so pleased with our car and so pleased with our experience. Thank you
21 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Good afternoon Nicola,
Thank you for sharing such a lovely and detailed review. I’m really pleased to hear how well you were looked after from the moment you arrived, and that Nick took the time to listen, support you and make the whole experience enjoyable.
It’s great to hear how exciting collection day was for you both, and the car being covered is a touch many customers really appreciate — I’m glad it made the moment even more special. Knowing you’re so happy with both your car and the overall experience is wonderful.
Kind regards,
Dean
The whole procedure was conducted very…
The whole procedure was conducted very professionally, in particular Nick Mason was outstanding in the way he looked after me
6 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for your feedback. We're pleased to hear that the whole process was handled professionally and that Nick Mason provided outstanding care throughout your experience. We’ll make sure your kind words are passed on to him.
Kind regards,
Matthew
Réponse de Vertu Motors - BMW Durham
Thank you for your wonderful feedback. I’m really pleased to hear that you received excellent service and that you would highly recommend us. Your support means a great deal, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Aqib was superb throughout the whole…
Aqib was superb throughout the whole purchasing process. Every step explained and all questions answered expertly, definitely recommend!
1 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for your great review. We’re delighted to hear that Aqib was superb throughout the whole purchasing process, explaining every step clearly and answering all your questions with expertise. We really appreciate your recommendation.
Kind regards,
Keith
Andrew was helpful and professional…
Andrew was helpful and professional through the process of buying the new car.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Hi David,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that Andrew was helpful and professional throughout your new car purchase. Your feedback means a great deal to the team at Vertu BMW Durham.
Thank you for taking the time to share your experience.
Kind regards,
Liza
Great sales team
Great sales team. I spoke to Tom Sutton, extremely friendly, helpful and knowledgeable about the vehicles. Everything as handled to my liking. Can highly recommend.
1 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Hi Mrs Wood,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you had such a positive experience with the sales team at Vertu BMW Durham. It’s wonderful to know that Tom Sutton was friendly, helpful and knowledgeable, and that everything was handled just the way you liked.
We truly appreciate your recommendation — it means a great deal to the whole team.
Kind regards,
Liza
The service got from ford durham was excellent as always.
The service got from ford durham was brilliant as always. Sue, the sales rep was very kind and helpful The car is good as we have been with Ford Durham more than 10 years.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Hi Sutera,
Thank you for the brilliant 5‑star review. It’s wonderful to hear you’ve consistently received such great service from Ford Durham over the years. Sue will be especially pleased to know you found her so kind and helpful, and that you’re happy with your car once again.
Kind regards,
Kerry
Excellent customer service
Huge thank you to Chris Banks who helped and advised throughout the purchase of my new car. Excellent customer service. That was tailored for my needs. Handover/collection was lovely. 😊
3 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for your lovely review! It’s great to hear that Chris Banks supported you so well throughout your new car purchase. We're delighted his advice, tailored service, and the handover experience all made the process so positive for you. 😊
Kind regards, Keith
Many thanks for an excellent service
Many thanks for an excellent service; in particular to Megan, who manged to process both of our issues, which were just out of warranty, with BMW at no cost (only a small labour charge) - again excellent service.
25 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Many thanks for an excellent service; in particular to Megan, who manged to process both of our issues, which were just out of warranty, with BMW at no cost (only a small labour charge) - again excellent service.
Great all around experience
Great all around experience, salesman Mike wasn't pushy or giving me the hard sell. Upon collection day the car was waiting within the centre and unveiled as if it was brand new.
12 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for sharing your experience with us. I’m so pleased to hear that your visit was such a positive one, and that Mike made the process feel relaxed and pressure‑free. It’s great to know the handover felt special too — we love making collection day memorable.
Many thanks,
Chloe
The sales team were friendly and made…
The sales team were friendly and made the process so easy from start to finish.
20 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Good afternoon Brian,
Thank you for your review. It’s great to hear that our sales team were friendly and made the whole process easy from start to finish.
If you need anything else, we’re always here to help.
Kind regards, Dean
Great salesman Thomas
Great salesman Thomas. He was so knowledgeable and did not come across as anything other than polite, friendly and very competent.
20 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for your lovely feedback. We’re delighted to hear that Thomas made such a positive impression with his knowledge, professionalism and friendly approach. It’s great to know you felt so well looked after.
Many thanks,
Chloe
Excellent all staff were helpful…
Excellent all staff were helpful nothing was a trouble at all . Sam our contact explained in full all details relating to the car.
20 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Good afternoon Mrs Marshall,
Thank you for taking the time to leave your review. I’m really pleased to hear that your experience was excellent and that all the staff were helpful throughout. It’s great to know Sam took the time to explain everything clearly and ensured you had all the information you needed about your new car.
If there’s anything you need going forward, we’re always here to help.
Kind regards,
Dean
Really helpful and friendly staff
Really helpful and friendly staff, we were kept up to date throughout the process and always had any questions answered promptly.
17 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear that the team were helpful, friendly, and kept you fully updated throughout the process. It’s great to know your questions were always answered promptly too.
Kind regards,
Dean
Amazing customer service from start to…
Amazing customer service from start to finish so happy with our new car. Kieran was fab getting us the best deal. Will recommend this garage and will definitely return.
13 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Hi Denise
Thank you for your amazing feedback. We're delighted to hear you’re so happy with your new car and that the customer service was excellent from start to finish. It’s fantastic to know that Kieran was fab in getting you the best deal. We truly appreciate your recommendation and would be thrilled to welcome you back in the future.
Kind regards
Dawn
Réponse de Vertu Motors - BMW Durham
Thank you for taking the time to leave this lovely review. We’re so pleased to hear you received excellent service and found our team friendly throughout your visit. Your kind words mean a great deal to us.
Many thanks,
Chloe
Great experience from start to finish
Great experience from start to finish - Jack Hardy our sales rep was very helpful
6 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for the great feedback. We're delighted to hear you had a positive experience from start to finish, and that Jack Hardy was so helpful throughout your visit. Your comments are really appreciated.
Kind regards
Dawn
Excellent service from sales staff
4 février 2026
Avis spontané
Réponse de Vertu Motors - BMW Durham
Thank you for your feedback. We're really pleased to hear that you received excellent service from our sales team. Your comments are truly appreciated and will be shared with the staff.
Kind regards,
Matthew
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