Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However,... Voir plus
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Établissement
Changer d'établissementBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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Bought a new BMW one series from Vertu Sunderland off Paul Thompson on the 28th of May very happy with the purchase ..Paul Thompson is very helpful provided excellent service highly recommended
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Went in asking for the impossible really but was surprised when it was made possible... and some!! Chris at the Sunderland branch was excellent throughout the purchase and made it all super simple! Wo... Voir plus
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Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG TH... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Sunderland
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, Royaume-Uni
- 0344 659 9408
4,5
Excellent
116 avis
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A répondu à 96 % de ses avis négatifs
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Service from start to finish absolutely…
Service from start to finish absolutely faultless, we were kept upto date with everything that was happening, contact with the salesman was brilliant always quick respond to all emails and calls
11 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your fantastic review.
We’re thrilled to hear that your experience was faultless from start to finish and that you felt well informed throughout the entire process. Keeping our customers updated every step of the way is something we take great pride in.
It’s especially great to know that your salesperson was so responsive and provided excellent communication via both calls and emails—this really makes a difference to the overall experience.
Thank you again for your kind feedback and for choosing us.
Kind regards,
Keith
I had a great buying experience from this Dealership
I had a great buying experience from this BMW Dealership,from the word go these guys were on the Ball.
Many Thanks to Nicki Price.
29 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your fantastic review!
We’re so pleased to hear you had a great buying experience with us and that the team made such a positive impression from the very beginning. It’s especially lovely to hear your kind words about Nicki—she’ll be delighted to know her efforts were appreciated.
We hope you enjoy your BMW, and we look forward to welcoming you back again in the future!
Kind regards,
Keith
BMW Vertu Sunderland
Whole process from start to finish went smoothly and professionally, Big shout out to Paul Thompson (used car sales) who was exceptional.
28 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your great feedback. We’re delighted to hear that your experience was smooth and professional from start to finish.
It’s fantastic to know that Paul Thompson provided exceptional service throughout your visit. We take great pride in delivering a high standard of customer care, so your kind words will mean a lot to him.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Bought a new BMW one series from Vertu…
Bought a new BMW one series from Vertu Sunderland off Paul Thompson on the 28th of May very happy with the purchase ..Paul Thompson is very helpful provided excellent service highly recommended
28 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Good morning Wah,
Thank you for your great feedback. It’s fantastic to hear how happy you are with your new BMW 1 Series and that Paul provided such helpful and excellent service throughout your purchase. Making the experience smooth and enjoyable is exactly what we aim for.
We really appreciate your recommendation and hope you continue to enjoy your new car.
Kind regards,
Dean
Fantastic service from start to finish
Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However, I was already very happy with my used car & keen to explore options for buying a brand new one. The Vertu MINI Sunderland team were a great help when I went for a look around & then after discussing options & going for a test drive, it was a no-brainer going for a new MINI with them. The whole process was very smooth & I was very happy with the help, advice & service I received from the Sales Advisor, Tom Rapp & his colleagues. Thank you!
25 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback! We’re delighted to hear that the team at Vertu MINI Sunderland made your experience so smooth and enjoyable from start to finish.
It’s great to know that, while you were exploring your options at the end of your PCP contract, the team were able to provide helpful advice and support to guide you towards the right decision. We’re especially pleased that Tom Rapp and his colleagues made such a positive impression with their service and expertise.
Congratulations on your new MINI — we hope you enjoy every mile!
Kind regards,
Keith
Big shout out to Josh!
Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG THANK YOU Josh!
26 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Good afternoon Marilyn,
Thank you for your lovely feedback. It’s great to hear how well Josh looked after you from order through to delivery and made the whole experience feel seamless. I’m sure he’ll really appreciate your kind words.
Enjoy your new car!
Kind regards,
Dean
Paul was really good at keeping us up…
Paul was really good at keeping us up to date with the car order, he was very helpful explaining it all at the hand over of the car. He always looked after us very nicely and he always made us a coffees.
22 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your feedback. We’re delighted to hear that Paul kept you well informed throughout your car order and provided clear and helpful support during the handover. It’s great to know he looked after you so well and made you feel welcome during your visits. Your kind comments are very much appreciated.
Kind regards,
Matthew
Great experience
The staff were all great and Matthew was very helpful from start to finish, and got my new car all sorted for me very quickly.
20 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your lovely review. It’s great to hear that Matthew was so helpful throughout and managed to get everything sorted for your new car so quickly.
Many thanks,
Chloe
Can’t fault the service
Can’t fault the service. Josh was amazing from beginning to end. So helpful and so friendly. Wouldn’t go anywhere else now other than to Josh at Mini Sunderland!! Thank you so much!!
21 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you so much for the lovely feedback. We’re delighted to hear Josh made the whole experience so friendly and effortless for you. Your loyalty and kind words mean a lot.
Many thanks,
Chloe
AMAZING CUSTOMER SERVICE
I have now had 4 Minis from Vertu and dealt with Katherine. Herself and all the team have always been very helpful and always gave me the best deal on a new car.
HIGHLY recommend if getting a Mini or BMW use Vertu in Sunderland
Mini Katherine
BMW Chris
21 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Katherine, Chris and the team. We hope to see you again soon. Happy motoring, Selina
Went in asking for the impossible…
Went in asking for the impossible really but was surprised when it was made possible... and some!! Chris at the Sunderland branch was excellent throughout the purchase and made it all super simple! Would throughly recommend. Explained everything from start to finish and didn't even judge my driving on my first automatic test drive. If you are looking for a new BMW.... pop in here!
21 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at BMW Sunderland.
It’s fantastic to know that Chris made the whole process simple and delivered excellent service throughout, even helping to turn the “impossible” into possible—that’s exactly the level of support we aim to provide. We’re also glad to hear everything was clearly explained and that you felt comfortable during your test drive!
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Very happy with car and the service I…
Very happy with car and the service I got from ashley armstrong .well done would definitely use the branch again
Thank you
14 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Hi Richard,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you’re very happy with both your car and the service you received at Vertu BMW Sunderland.
It’s great to know that Ashley looked after you so well — your kind words will mean a lot to him. We’re also really pleased to hear that you’d choose to use the branch again, that’s the highest compliment we can receive.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Great experience as Vertu Sunderland
Great experience as Vertu Sunderland. Paul was great and got everything sorted fast and efficiently. Highly recommend and will be back again.
9 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Good afternoon Linzi,
Thank you for your review. It’s great to hear you had such a positive experience and that Paul was able to get everything sorted quickly and efficiently. We really appreciate your recommendation and look forward to welcoming you back again.
Kind regards,
Dean
Fabulous staff
Fabulous staff, wonderful cars. Every effort made to make my car buying journey as good as possible
12 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Good afternoon Claire,
Thank you for your review. It’s great to hear you found the team so welcoming and that every effort was made to make your car‑buying journey as smooth and enjoyable as possible. We’re delighted you had such a positive experience.
Kind regards,
Dean
The team at Vertu were friendly
The team at Vertu were friendly, understanding and professional at all times. I have no hesitation in recommending them. Ashley in particular was a star!!
28 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the team at Vertu friendly, understanding, and professional throughout your experience. Your recommendation means a great deal to us, and it’s especially wonderful to hear your kind words about Ashley — they’ll be absolutely delighted to know they made such a positive impression.
Thank you again for choosing Vertu, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Attentive and informative salespeople…
Attentive and informative salespeople who were not overbearing. Nicki was especially attentive and showed curtesy introducing us to the general sales manager and the used car sales manager. During the test drive I was nervous driving an electric car for the first time but Nicki made me feel comfortable. I would recommend BMW vertu West Boldon for anyone looking for a new or used car.
1 mai 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your wonderful feedback. We’re delighted to hear that our sales team were attentive and informative without being overbearing, and especially pleased that Nicki helped you feel comfortable during your first electric test drive. Your recommendation of Vertu BMW West Boldon means a great deal to us.
Many thanks,
Chloe
We started off just browsing
We started off just browsing, and John a member of the crew showed us a few cars,we ended up with our new car. The whole team were very polite never felt like a customer, but as a family member.
Thank you very much.
16 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Good morning Rose,
Thank you for your review. It’s lovely to hear that what started as a browse turned into finding your new car, and that John and the team made you feel so welcome throughout. Treating customers like family is exactly the experience we aim to provide.
Kind regards,
Dean
Very happy customer
Very happy customer. Travelled from Scotland in the train and got picked up at the station from Vertu Motors (BMW Sunderland). Fantastic customer service.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your feedback. We’re delighted to hear that you’re a very happy customer and that the team at Vertu Motors BMW Sunderland provided fantastic service, including collecting you from the station. It’s great to know your journey from Scotland was made so smooth and welcoming, and your kind comments are very much appreciated.
Kind regards,
Matthew
Great customer service
Great customer service. Very friendly and explained everything fully. So easy to order new car as most of it done online
24 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your review. It’s great to hear you received such friendly, clear customer service and that ordering your new car online was so easy.
Many thanks,
Chloe
We were very impressed with the service…
We were very impressed with the service provided to us by John, an exceptional man. He did not hassle me, gave me plenty of time and was very professional throughout the process.
A true old school gentleman whom other slik and pushy young sales people could learn a lot from .
John makes customers feel at ease. I can't praise him enough. Thank you John, l know where I will be coming and which sales representative l will deal with again.
Forget the rest John is Hyundai Vertus best.
24 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Sunderland
Thank you for your wonderful feedback. We’re delighted to hear how well John looked after you and that his professional, patient approach made you feel at ease. Your praise means a great deal.
Many thanks,
Chloe
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