Great experience from start to finish mainly due to James (Baldock) who dealt with my sale with the utmost professionalism. I’ve bought numerous cars from dealers over many years and buying from James... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement54-56 Higher Bridge Street, BL1 2HG Bolton, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought a nearly new car at a good price The sales team were straightforward and helpful, they went to great lengths to meet my requirements, even filled the car full of petrol. I would happily... Voir plus
L'entreprise a répondu
David the salesperson made the purchase very smooth, I bought the vehicle from a distance away and wasn’t able to see before buying but he done a very informative video explaining every detail and sho... Voir plus
L'entreprise a répondu
Aneeqa is a credit to ford. She made our experience of picking and collecting our new kuga very pleasant. Kept us upto date on delays and very professional. She's a very pleasant lady and will defini... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Ford Bolton
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
54-56 Higher Bridge Street, BL1 2HG, Bolton, Lancashire, Royaume-Uni
- 0330 108 8787
4,7
Excellent
104 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
David the salesperson made the purchase…
David the salesperson made the purchase very smooth, I bought the vehicle from a distance away and wasn’t able to see before buying but he done a very informative video explaining every detail and showing the condition of the vehicle. Very happy with the purchase and transaction process throughout
10 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi David,
Thank you for your feedback.
It's great to hear that David made the purchase process so smooth, especially as you were buying the vehicle from a distance. We're pleased that the video presentation gave you the confidence to proceed and provided a clear overview of the vehicle's condition.
We're delighted that you're happy with both your purchase and the service you received throughout.
Kind regards,
Danielle
Straightforward and helpful
I bought a nearly new car at a good price
The sales team were straightforward and helpful, they went to great lengths to meet my requirements, even filled the car full of petrol.
I would happily recommend them to others hoping to buy.
Ford bolton referred me to vertu Audi Hereford to update the satnav sadly Audi Hereford have not managed to work out how to do it yet. I wait in hope.
13 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi PBrook,
Thank you for your feedback.
It's great to hear that you found the team straightforward and helpful throughout your purchase. We're pleased they went the extra mile to meet your requirements and that you were able to find a nearly new car at a great price.
Thank you for your recommendation.
Kind regards,
Danielle
James was brilliant explained…
James was brilliant explained everything in detail he was really nice and kept us up to date and purchased a car that I love
7 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your lovely review. We're delighted to hear James kept you informed throughout and explained everything clearly. Most importantly, it's great to know you've purchased a car that you love!
Many thanks,
Chloe
Great buying experience mainly due to salesperson James
Great experience from start to finish mainly due to James (Baldock) who dealt with my sale with the utmost professionalism. I’ve bought numerous cars from dealers over many years and buying from James at Vertu was probably the best experience of them all. I’ll certainly consider Vertu for my next car. And if any of James’s bosses read this he deserves a bonus as he’s a credit to your company !
9 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your fantastic review.
We're delighted to hear that James provided such a professional experience and made your car purchase such a positive one. It's especially rewarding to know that, after many years of buying cars, this stands out as one of your best dealership experiences.
Many thanks,
Chloe
Our mobility advisor Aneeqa was…
Our mobility advisor Aneeqa was excellent, she looked after us both with 5 star service, couldn't fault Ford in any way
4 juillet 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your wonderful feedback. We're delighted to hear that Aneeqa provided you both with such excellent service and made your experience a 5-star one. It's especially pleasing to know that you couldn't fault Ford in any way.
Many thanks,
Chloe
IExcellent service'm over in Noth Wales .So was looking…
I'm over in Noth Wales .So was looking for a car here.Not had much luck until I looked on Vertu.The nearest place for me was Vertu Motors Bolton. Phone then up Spoke to Stephen Calland Sales Executive who was very helpful.Liked a Ford Fiesta ecoboost so had it Reserved by Stephen till I got over to Bolton.When I arrived he was extremely helpful showing me all around the car.Which was in excellent condition. Just like to Thank Stephen and all the staff for all the help and guidance we recieved. The car arrived at my house a few days later delivered by Andy who was also helpful showing me around it again. Once again like to thank all at Vertu Bolton for there excellent service.
28 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your fantastic feedback. We’re delighted to hear that, despite the distance from North Wales, Stephen provided such helpful support throughout, from reserving the car to guiding you through it on arrival.
It’s great to know everything lived up to expectations and that the delivery by Andy was just as helpful and informative. We truly appreciate your kind words and will be sure to pass them on to the team at Vertu Bolton.
Kind regards,
Matthew
Very professional
Very professional, polite and couldn’t do enough for us to ensure we had a positive experience
30 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your kind feedback. We’re delighted to hear that the team provided such professional, polite and supportive service to ensure you had a positive experience.
Kind regards,
Matthew
Just a quick thanks to Max
Just a quick thanks to Max, Dave& Nick in the used Vans at Vertu Ford Bolton, had the pleasure of meeting all 3 guys and couldn’t fault them in anyway, cheers lad and hope to see you in the near future for another great deal, top notch.
Martin
Marbro Contracts Ltd
23 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi Martin,
Thank you for your great feedback.
We’re delighted to hear you had such a positive experience with Max, Dave and Nick in our used vans team at Ford Bolton. It’s fantastic to know they looked after you so well and made such a strong impression.
We really appreciate your kind comments and look forward to seeing you again in the future.
Kind regards,
Danielle
Brought a Ford Focus and the car was…
Brought a Ford Focus and the car was immaculate inside and out. Stephen Calland showed me the car, who was very helpful and informative. I would recommend Vertu to anyone.
6 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi Chris,
Thank you for your great feedback.
We’re delighted to hear your Ford Focus was presented immaculately and that Stephen provided a helpful and informative service. Your recommendation really means a lot to us.
Kind regards,
Danielle
Aneeqa is a credit to ford
Aneeqa is a credit to ford. She made our experience of picking and collecting our new kuga very pleasant. Kept us upto date on delays and very professional. She's a very pleasant lady and will definitely purchase from her again.
19 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for sharing such a lovely review. I’m so pleased to hear that Aneeqa made your Kuga collection experience so smooth, keeping you updated throughout and looking after you with such professionalism. She’ll be delighted to know you’d happily return to her again.
Many thanks,
Chloe
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Fantastic service from Chris at Vertu Ford Bolton. Friendly, knowledgeable and kept me informed throughout the entire process. Made buying my new car easy and enjoyable. A great experience from start to finish and I would highly recommend both Chris and the dealership.
13 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Always helpful and friendly service
When my fleet company sent me to kwik fit to check the brakes on my car & were unable to help, I called in at Ford on the off chance.
Dominic was really helpful, explaining about the different drive modes on electric cars, how they affect the braking and took the car out for a drive, reassuring me all OK and giving me some really helpful info.
He also helped to set up the app which until now, I didn't realized existed and filled the washer fluid which was on my to do list. Great customer service, always a friendly and helpful welcome whenever I've been, thank you!
16 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Good afternoon Robyn,
Thank you for your detailed and thoughtful review. It’s great to hear that Dominic was able to support you so effectively, taking the time to explain everything clearly and reassure you about your vehicle.
Going the extra mile to provide helpful advice, set up your app, and take care of those smaller details really shows the level of care we aim to deliver. It’s also lovely to hear that you’ve consistently found the team welcoming and friendly.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
The selection of cars was excellent
The selection of cars was excellent, each in great condition and at very competitive pricing. The sales assistant was far from pushy and was there to provide information and assistance throughout. She was very personable and made the buying process very much better than I had feared it would be. All in all a very positive experience throughout
15 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Good afternoon Chris,
Thank you for your review. It’s great to hear that you found a strong selection of cars, all in excellent condition and competitively priced. We’re especially pleased that the sales approach felt relaxed and supportive, with helpful information provided throughout.
Creating a personable, pressure‑free experience really does make a difference, and we’re delighted your visit exceeded your expectations.
Kind regards,
Dean
My car was booked in for a 2nd year …
My car was booked in for a 2nd year service. Over the 2 years I paid monthly towards the service and was hoping that there was no extra fees.
My issue was that I was offered and oil flush, Aircon filter as additional and yes I took that up because I wanted the car to be in good condition. That amounted to approximately £44.
When the car was check I was then contacted to state there was an advisory on the brake fluid to be changed every 2 years. I went ahead again for safety reasons. That was apparently another £55 reduced after I raised my complaint.
These additional fees could be worked into the monthly plan to reduce any further expenses. I would like to hear back about this.
I had a conversation with the dealership GM who did take time to hear my concerns I much appreciate that too.
One positive. I had updates and conversations with Amber M service advisor at Vertu Bolton.
I was very impressed and happy with her telephone manner and face to face communication. Amber I believe has only just started, she was amazing and I hope you continue doing well 5* from you.
Can’t fault the dealership, but the additional packages : add ons needs to be addressed to reduce any unnecessary costs.
28 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi Andy. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Friendly and professional
From the first visit to Bolton Vertu the staff were polite, helpful and knowledgeable.
The Sales Executive Harvey was a pleasure to deal with from initial viewing and test drive, through to completion of purchasing an i-Pace.
All the staff I spoke to were easy to speak to and there was never any pushy sales, it was all very relaxed and efficient.
11 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience at Vertu Bolton and that the team were polite, helpful and knowledgeable throughout.
It’s great to know that Harvey provided a relaxed and professional service from initial viewing through to completing your i‑Pace purchase. We’re especially pleased that you felt at ease with a no-pressure approach.
I’ll be sure to pass on your kind words to Harvey and the team.
Kind regards,
Matthew
Everything was easy and to the point
Everything was easy and to the point! Dave was spot on and explained everything i needed to know.
10 juin 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Good afternoon Josh,
Thank you for your review. It’s great to hear that everything was straightforward and clearly explained, and that Dave made the whole process easy for you.
Kind regards,
Dean
Great experience great people kept us…
Great experience great people kept us up to date and informed
16 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Hi Neil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu Ford Bolton.
It’s wonderful to know that the team kept you well informed throughout and made the whole process smooth and enjoyable. Your kind feedback means a great deal to everyone involved.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
First class service
We have had a number of commercial vehicles from the Bolton branch and as always the service we get from Luke at Vertu Bolton has always been first class.
All the staff at Bolton very helpful
29 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Good afternoon Dave,
Thank you for your review. It’s great to hear that you’ve continued to receive first‑class service from Luke and the team at Bolton across your commercial vehicle purchases. Consistency like that really makes a difference, and we’re pleased the whole team have been so helpful.
Kind regards,
Dean
High quality customer service
Linda was informative and helpful during the process of ordering and collecting a new car. She talked through the options and provided a high level of customer service. Linda worked to understand my requirements and provided support throughout the process.
30 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Thank you for your kind feedback. We’re delighted to hear that Linda provided such informative and helpful support throughout the process of ordering and collecting your new car.
It’s great to know that she took the time to understand your requirements, talk you through the available options, and deliver such a high level of customer service from start to finish. Providing a personalised and supportive experience is exactly what we aim for.
We’ll be sure to pass on your kind comments to Linda — she’ll be pleased to know her efforts made a difference.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Fantastic customer service from Ellie…
Fantastic customer service from Ellie and Amir. Delighted with my new car.
28 mai 2026
Avis spontané
Réponse de Vertu Motors - Ford Bolton
Good afternoon Rosie,
Thank you for your review. It’s great to hear you received fantastic customer service from Ellie and Amir — we’re delighted you’re so pleased with your new car.
Kind regards,
Dean
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.