Vertu Motors - Ford Gloucester Avis 38

Smooth transaction from start to finish

Shocking experience with Vertu Ford Gloucester.

My daughter found a car on thier web site that she thought would be good for her first car. She asked me to go and have a look ,and if it was suitable, to buy it.

I phoned ahead on the bank holiday Monday and was told that the car was still available and ready for viewing.

I drove down from Birmingham and to my horror was told that the car was locked in a compound and could not be viewed until the next day. I could look through the fence if I wanted to!

They then produced a salesman who said that he tried to call me to let me know. Well, I have had no missed calls or messages to this effect.

I am £30 out of pocket, had a wasted 2 hour round trip, and my daughter has had her first bad experience with car salesmen!

Well done Vertu Ford Gloucester!

Cant leave a no star review so i have left one star!!

I purchased my car (ford Kuga)from what was Bristol street motors ford Gloucester now Vertu Ford Gloucester.
The brand new car was damaged. The offered 1 replacement also damaged so had to go with 3rd car.
Then it had to go in for 3 batteries within the 18monts because it would not hold the correct charge and would go into battery safe mode. Was also inspected many times to find fault, But there so called expert Tech's could not find the fault. Ford UK got involved but still could not find the problem. Whilst the car was in garage the car was raced down the street in 1st gear strait after being serviced, and sexual comments spoken to woman walking around by driver. all caught on dashcam. There response, to remove customers dash cams.
So in the end the car was rejected back to finance company. During this process we found out that the dealership had cancelled our gap insurance by the dealership one month after it was taken out, without telling us or giving us the money back. The money was only refunded after 20months and after threat of reporting for fraud.
Also they tried to say we did not have a free 1st service that was offered when purchased. They said we had to prove it was offered. Luckily we kept the original quote of the car.
We found that some of the staff to be Fraudulent, rude, misleading and very unprofessional. when you call there local dealership number you all get Newcastle. who are a waste of time and no help.
They have no respect for your car.
Would we buy another car or recommend them to anyone to this dealership? NO run a mile
They reply to say they will look into it. Just a blag. in my opinion and experience, Dont trust this dealership

Vertu Ford Gloucester provides an excellent level of service. I was fortunate to have Rupert as my advisor and cannot commend him highly enough for his professionalism, extensive knowledge and courteous manner. Having dealt with other car dealerships in the past (Hyundai and VW) I was particularly impressed that Rupert was the only one to clearly explain how my personal details would be used and processed, demonstrating commendable commitment to transparency and customer care.

Although I ultimately decided that the car I test drove was not the right fir for me, Rupert left a very positive and long lasting impression. His dedication and approach made me wish I had proceed with the purchase through him. Rupert is undoubtedly a valuable asset to Vertu Ford Gloucester and I sincerely hope that his contributions and exemplary service are duly recognised by the company.

I wish Rupert every success in his career and many successful sales in the future!

After inquiring about a car on the evening and taking the day off work to go and view it the following morning I arrived at the dealership at 8:30 am the next morning to purchase it to be told it had been reserved 15 minutes after I inquired about it on the evening even though the car was not showing as reserved on auto trader
Complete waste of my valuable time
Travelling 100 miles
I would never recommend this dealership to anybody!!!!!
Update judging by the reviews given it looks like I have dodged a bullet purchasing a car from this place

Chris was absolutely fantastic in helping me with the purchase of this car! 100% recommend this branch!

Tyler at Gloucester Ford was top drawer, polite, informative and great communication, would 100% return for my next car.

After a warning light appeared on our new car I was only able to book it in to be seen in 3 weeks at the earliest. I rung Mike (Business Manager), who had sold us the car to see if he could help further as i rely on my car heavily and within 10 minutes he had managed to book a slot for next week instead and is also currently on the case of trying to sort me a courtesy car. Brilliant service!

Dan at the Ford dealership at Vertu Gloucester was absolutely brilliant from start to finish.

After speaking with a few other Ford dealerships locally, the difference in service was huge. Most places barely took the time to talk things through properly, didn’t explain the options or packages and some didn’t even bother following up after I’d spoken to them.

Dan was completely different. From our first phone call he took the time to go through all the options in detail and helped me understand what would work best for me. Nothing felt rushed and he was happy to answer any questions I had.

Communication throughout the whole process was excellent and even at handover he made sure everything was explained properly and that I was completely happy.

If you’re thinking about buying a Ford, I’d strongly recommend speaking to Dan at Vertu Gloucester. A genuine credit to the dealership

Steve was our salesman, he was informative and helpful, and very patient when we made an error. He contacted us when he said he would and was always extremely professional.

Great service from the team. Especially Michael! Can’t fault the experience from start to finish.

We dealt with a really nice guy Steve Bill.
Very laid back not at all pushy.Happy with our chose of car. Only criticism is think the car check after you purchase the car could be more thorough. Very minor things that can easily be rectified. Car key battery needs changing, a small cap missing internally. No problem with rectifying what was picked up on. Would recommend them to deal with

Was offered expert guidance and support to help us source a vehicle that matched our requirements.
Friendly and helpful staff.

I collected a vehicle from Vertu’s Gloucester compound today and the chap who assisted me, Andy Yates was extremely helpful and great to chat with. Highly recommend this location. Thanks Andy.

Although there was a lack of communication from the workshop, which resulted in my vehicle not being completed when I arrived as prearranged to collect it, the customer service team were fantastic. Zoe arranged a loan car, Olly helped me collect my work kit, and Zoe also discounted the bill for me before I even asked- she couldn’t have been more supportive, I couldn’t have reasonably expected more. Great!

I was looking for part exchange and told the salesman on the phone about damage to the door and this was taken into consideration (and not questioned). However, when I went in, the manager said that their quote was being reduced by £2000 as there is a dent on the passenger door too... I hadn't even noticed it, it's so small! I've had a quote to fix this: £120. Please note, he agreed that the original quote had taken the damage to the driver's door into consideration, so that cannot be used as an excuse. He did also say there was another dent on the passenger side but no one else has been able to find that, including the guy who quoted to fix the small dent we did find... I'm sure he would have liked to get this job if there was such a dent!

I can only deduce that this manager thought I was a soft touch. I may be tiny, blonde, old(ish) and female, but I am not a soft touch!

I will not go back to Vertu: I cannot trust them to do what is right.

Very helpful staff and easy to pick up enjoy the purchase

Staff are professional at what they do and always ready to meet your dream need with easy and stress-free and with no time wasting