Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a... Voir plus
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Sir Frank Whittle Road, DE21 4SX Derby, Derbyshire, GB
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Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a... Voir plus
L'entreprise a répondu
My sister and I went to Vertu Honda in Derby just to look at the jazz cars Mike Ball demonstrated the jazz . He was brilliant in walking us through the process of buying a new car. I had not driven a... Voir plus
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I purchased a honda civic from vertu motors derby the experience was great the sales man was so good it made my experience in purchasing my new vehicle exciting thank you
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5 star barely enough, this is the 3rd car purchased through Vertu Derby. Samuel Walker steered me through the latest purchase with care, attention and sorted all my questions. As a female it’s imper... Voir plus
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Écrit par l'entreprise
Sir Frank Whittle Road, DE21 4SX, Derby, Derbyshire, Royaume-Uni
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I purchased a honda civic from vertu motors derby the experience was great the sales man was so good it made my experience in purchasing my new vehicle exciting thank you

Réponse de Vertu Motors - Honda Derby
My sister and I went to Vertu Honda in Derby just to look at the jazz cars Mike Ball demonstrated the jazz . He was brilliant in walking us through the process of buying a new car. I had not driven an automatic in years he patiently show us all the workings of the hybrid
And I am a techniphobe and having trouble with my phone he talked me through the process more than once both my sister and I bought a car. A follow up call to ask if we had any queries was great to give my confidence that he would be there for further help. Very pleased with the service he gave us.

Réponse de Vertu Motors - Honda Derby
Mike Ball was very informative and helpful selling me & my sister matching cars!

Réponse de Vertu Motors - Honda Derby
Your team at derby honda. Are really helpful got me in my chosen car really fast and gave me a good deal as well. Pick up made me feel special. Tuck there time to help me sort the car as well.

Réponse de Vertu Motors - Honda Derby
Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a cracking car which should give us years of driving pleasure. 5 stars

Réponse de Vertu Motors - Honda Derby
⭐ 1 Star – Would Give Less If I Could
I would rate this company less than 1 star if it were possible.
I purchased an Audi Q5 from them in August last year for £23,750, and within just a few weeks I had to take it back because the differential oil had not been serviced properly, causing the vehicle to judder. This should have been identified and rectified before the vehicle was sold.
Since then, more issues have come to light. It has become apparent that the vehicle has previously suffered damage or significant scratches, as the driver's wing appears to have had a poor-quality respray. I only discovered this because the paint has started peeling off. When I raised this with the company, rather than investigating properly, they attempted to blame me for the issue. If I had caused the damage myself, I would simply have paid to have it repaired rather than contacting the dealership in the first place.
To make matters worse, the SOS warning system has now started displaying fault warnings as well. Despite all these problems, none of it seems to be their responsibility according to Vertu, even though I was assured the vehicle had been thoroughly inspected before sale. Based on my experience, that inspection was clearly not as comprehensive as claimed.
Having spent £23,750 on this vehicle, I feel completely dissatisfied and let down by both the quality of the car and the aftersales service. I would strongly advise anyone considering purchasing a vehicle from this company to have an independent mechanic inspect it before buying, because they certainly didn't seem to identify these issues themselves.
A very pleasant experience carried out by an excellent young salesman called Will

Réponse de Vertu Motors - Honda Derby
My experience was made enjoyable and smooth due to the expertise of the sales executive Sanjay Kareer . He was patient, knowledgeable guiding me through the whole process . His attention to detail was registered and reassuring.

Réponse de Vertu Motors - Honda Derby
Was looked after from the second we walk through the door not pushed in too a car just left too browse sam walker and the manager was both amazing

Réponse de Vertu Motors - Honda Derby
Vertu Honda took care of all our needs from having our car brought over from Skipton to Derby and taking care of everything for us. Le-Roy you was a dream to deal with no pressure or false promises it's been a total pleasure 10/10

Réponse de Vertu Motors - Honda Derby
Customer experience was first rate: from initial enquiry through to taking receipt of our new vehicle.

Réponse de Vertu Motors - Honda Derby

Réponse de Vertu Motors - Honda Derby
Great service received, staff really helpful and friendly. We were given a thorough review of the car we test drove and didn’t feel pressured into buying.

Réponse de Vertu Motors - Honda Derby
Le-Roy was very knowledgeable and helpful. He answered all our questions and provided excellent service.

Réponse de Vertu Motors - Honda Derby
I dealt with Lee-Roy Wright-Weekes at Derby Vertu for the purchase of my new Honda HR-V. What a great experience it was too, Lee-Roy is very professional and has great knowledge and expertise of the product he is selling, I will definitely be asking for Lee-Roy on future visits.
Many thanks Lee-Roy.

Réponse de Vertu Motors - Honda Derby
Excellent product backed up with excellent service. Every step in buying a new car was clearly explained to me. All my queries were answered efficiently.

Réponse de Vertu Motors - Honda Derby
Great customer service which made for an easy transaction. Very professional.

Réponse de Vertu Motors - Honda Derby
The showroom sales person was so helpful and friendly. Le-roy explained everything from start to finish. No questions I asked were to small for this young man to answer. He is a credit to the staff at Vertu motors. When I collected my car I was taken through the safety measures I needed to know, explaining all the features available. Le-Roy even added my phone and home address to the system. 100% top service. I would definitely recommend Vertu motors to any of my friends and family. Thank you

Réponse de Vertu Motors - Honda Derby
This was my second purchase from Vertu Honda Derby and as usual everything went smoothly. I would also like to thank Mike the salesman for all his help.

Réponse de Vertu Motors - Honda Derby
Bought recently a honda SUV. The car arrived in time and it performs as expected. The salesperson (Le-Roy) was very experienced, kind and always helpful.

Réponse de Vertu Motors - Honda Derby
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