Very happy with my new car. The whole experience from looking at the car, having a test drive and putting everything in place was hassle free. The paperless way of working made the process go smoothly... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementConcorde Way, Honda, Preston Farm Industrial Estate, TS18 3SE Stockton-on-Tees, County Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed a small car for my wife and daughter that could be delivered to the house without having to visit the dealership. They had a low mileage, fully warrantied car of the make and model that... Voir plus
L'entreprise a répondu
My whole experience at Honda Stockton was professional and enjoyable. I felt at ease and well looked after by Luke and Sean. They were knowledgeable, efficient, courteous and helpful and not pushy... Voir plus
L'entreprise a répondu
Vertu Honda Stockton, what a dealership to deal with! Called in on spec for a look see, and within a few days took delivery of a new vehicle! Sales staff right up to dealer principle sorted all the p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Honda Stockton
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Concorde Way, Honda, Preston Farm Industrial Estate, TS18 3SE, Stockton-on-Tees, County Durham, Royaume-Uni
- 0344 558 3143
4,7
Excellent
75 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very happy with my new car
Very happy with my new car. The whole experience from looking at the car, having a test drive and putting everything in place was hassle free. The paperless way of working made the process go smoothly and I was kept informed on what I needed to do and when I would receive the car. Lee and Jake were friendly, patient and professional, I was made to feel at ease, and my questions were answered promptly.
20 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your wonderful feedback. We’re delighted to hear that you’re so happy with your new car and that the entire process, from viewing and test driving through to collection, was hassle-free.
It’s great to know that Lee and Jake provided such friendly, patient and professional support, keeping you informed throughout and ensuring all your questions were answered promptly. We’re also pleased that the paperless process helped make everything smooth and straightforward.
We hope you enjoy your new car and thank you for choosing us.
Kind regards,
Matthew
Friendly service, easy online purchase and prompt, free delivery of the car.
I needed a small car for my wife and daughter that could be delivered to the house without having to visit the dealership.
They had a low mileage, fully warrantied car of the make and model that I was looking for and Andrew, the sales rep was most helpful in explaining how to go about making the purchase online.
Andrew arranged delivery of the car within two days at no cost and was kind enough to have provided almost a full tank of petrol.
It's early days but we're very happy with the car and wouldn't hesitate to use them again in future.
7 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your wonderful review.
We are delighted to hear that Andrew provided such helpful support throughout your purchase and made the online buying process straightforward and convenient. It's great to know that the vehicle matched exactly what you were looking for and that the home delivery service made everything even easier.
We're especially pleased that Andrew was able to arrange delivery so quickly and that the extra touches helped make the experience even more enjoyable.
Thank you for choosing Vertu Motors. We hope your wife and daughter enjoy the car, and we look forward to helping you again in the future.
Kind regards,
Keith
From the start to finish this…these guys credit to this company
From the start to finish this deslership was 1st class,Nathan was dealing with myself first then luke took over, both delivered an excellent customer service relationship over the phone and in person when arrived at the car deslership.Luke was very friendly attentive always smiling great experience,I would certainly recommend these guys as service second to none regards Mr & Mrs Naughton fae Scotland 5 🌟 😀
24 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your fantastic review. We're delighted to hear that Nathan and Luke provided excellent customer service throughout your experience, both over the phone and in person. It's wonderful to know that Luke's friendly and attentive approach helped make your visit such a positive one. We really appreciate your recommendation and are thrilled that your experience was first class from start to finish.
Many thanks,
Chlo
Recent car purchase
Professional, helpful & friendly service from Matthew would definitely Honda Stockton
3 juillet 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent
My whole experience at Honda Stockton was professional and enjoyable.
I felt at ease and well looked after by Luke and Sean.
They were knowledgeable, efficient, courteous and helpful and not pushy.
A very good experience for me buying my Honda Jazz.
Im very pleased with my new car
29 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Good afternoon,
Thank you for your wonderful feedback, it’s great to hear Luke and Sean made your experience both professional and enjoyable. We’re pleased you felt well looked after throughout and that their knowledgeable, courteous and helpful approach helped make buying your new Honda Jazz such a positive experience.
Kind regards,
Dean
Excellent customer service with no…
Excellent customer service with no pressure selling
30 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your feedback. We’re delighted to hear that you received excellent customer service with a relaxed, pressure-free approach.
Kind regards,
Matthew
Thank you to Luke and the team for…
Thank you to Luke and the team for securing me a fantastic car that suited me and my family’s needs for the next couple of years. Everything was done exceptionally and as fast as possible to get my car sorted within a week. Great service and will be recommending. Thank you.
29 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Luke and the team. We hope to see you again soon. Happy motoring, Selina
Straight forward no nonsense car purchase
Straight forward no nonsense car purchase. Matthew was very helpful. I’d go back again but the car I bought will probably last longer than me.
25 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your great feedback. We’re delighted to hear that Matthew provided such helpful support and made your car purchase straightforward and enjoyable.
It’s great to know everything met your expectations—and we hope your new car serves you well for many years to come!
Kind regards,
Matthew
Lovely staff
Lovely staff, lovely experience made buying my 2nd ever car such a easy and fast process, would definitely recommend if your looking more a nice experience!
27 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Hi Lucie,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a lovely experience and that the team made buying your second car easy and stress-free.
We really appreciate your recommendation and hope you enjoy your new car!
Kind regards,
Kerry
Took my Transalp in for service on…
Took my Transalp in for service on 160626. Nothing was a trouble, Hayley kept me fully updated with progress and work was completed in the allocated time. A great dealership with great mechanic and staff. Will only go here with my Honda. 10/10..Thanks a lot. 👏
16 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Hi Andy,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that your service experience at Honda Stockton was so positive. It’s great to know that Hayley kept you fully updated throughout and that everything was completed on time with no trouble at all.
Your kind words about the team and mechanics really mean a lot, and we’re thrilled to hear that you wouldn’t go anywhere else for your Honda. We’ll be sure to pass your feedback on to Hayley and the rest of the team.
Kind regards,
Liza
Vertu Honda Stockton
Vertu Honda Stockton, what a dealership to deal with!
Called in on spec for a look see, and within a few days took delivery of a new vehicle! Sales staff right up to dealer principle sorted all the paperwork excellent input. Anyone who reads this will enjoy the time to browse.
22 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Hi John,
Thank you for taking the time to leave us a 4‑star review. We’re really pleased to hear that you had such a positive experience with Vertu Honda Stockton.
It’s great to know that what started as a casual visit quickly turned into a smooth and efficient purchase, with the team — all the way up to the Dealer Principal — supporting you and ensuring everything was handled seamlessly.
We truly appreciate your recommendation and your kind words about the dealership experience. If there’s anything further we can do to make your experience a full 5‑star one, please don’t hesitate to let us know.
We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Liza.
Good service and nice lads.
I have rarely used a car dealership in my life. However, this experience has been good. We have now used this Honda dealer twice and have not felt at all taken advantage of. Good service and nice lads.
13 juin 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Good afternoon Richard,
Thank you for your review. It’s great to hear that your experience has been such a positive one, especially if visiting a dealership isn’t something you do often. We’re really pleased that the team made you feel comfortable and well looked after, and that you’ve been happy enough to return.
Kind regards,
Dean
Patient Professionalism
Our home being c. 100 miles from Stockton made things more difficult, but - thanks to the patience, professionalism and good humour throughout of Lee Holroyd - ultimately the transaction was completed successfully, with arrangements being in hand for a single outstanding bodywork issue to be dealt with at a Vertu site not far from our home.
30 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your thoughtful feedback. We really appreciate you highlighting the challenges of being based around 100 miles from Stockton and how that added complexity to the process. It’s great to hear that, despite the distance, everything came together successfully.
We’re especially pleased that Lee Holroyd’s patience, professionalism and good humour made such a positive difference throughout the transaction – we’ll be sure to pass your kind words on to him.
It’s also reassuring to know that arrangements are in place to resolve the outstanding bodywork issue at a Vertu site closer to your home, helping to make things more convenient for you.
Thank you again for choosing us, and we’re delighted we could support you through to a successful outcome.
Kind regards,
Keith
Made replacing my car easy . Following a serious not my fault…
Following a serious not my fault accident my Honda crv was written off. I wanted another one and had to search nationwide. I live in Cornwall and Stockton had exactly the car I wanted . Negotiations went well , delivery was quick and the car is brilliant.
20 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Good afternoon,
Thank you for sharing your experience. It’s great to hear everything came together so smoothly, from finding the right car to quick delivery, especially after your accident. We’re really pleased you’re enjoying your CR-V and that the whole process felt straightforward for you.
Kind regards,
Dean
Great Service
Great Service, from the moment you step through the door to driving away with your new car👍 Fantastic. Special thanks to Nathan and Jake, both very knowledgeable and really helpful, they couldn’t have done more.
110% recommend them and the Stockton branch 👍
21 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nathan, Jake and the team. We hope to see you again soon. Happy motoring, Selina
Great from start to finish
Great from start to finish, really helpful and answered all my questions I needed to know,staff were really friendly especially Lee Holroyd.
12 mai 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Good afternoon Debbie,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish and that the team were friendly and helpful throughout. Lee will be delighted to know his support made such a difference.
Kind regards,
Dean
Great service from Vertu Honda Stockton
The sales executive and business manager were helpful and friendly. The process of buying the car went smoothly and the help provided with Honda’s e-signing of documents was appreciated. The short delivery time after agreeing the sale was impressive.
24 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for your feedback. We’re delighted to hear that the sales executive and business manager were helpful and friendly, and that the car‑buying process ran smoothly. It’s great to know the support with Honda’s e‑signing system and the short delivery time both made a positive impression. Your comments are very much appreciated.
Kind regards,
Matthew
Well organised Honda dealership
22 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found your experience at Honda Stockton to be well organised.
Your comments are very much appreciated and will be shared with the team. Thank you again for choosing Honda Stockton.
Kind regards,
Liza
I bought my bike on 17th and haven't…
I bought my bike on 17th and haven't done more than 23 miles and I've just realised in the dunn today that the LCD screen is scratched to hell! Why wouldn't your workshop of left the protection cover on for the customer to decide whether to remove it or not!! Also I went in the day after to enquire about them installing some cameras and fog lights but the workshop bloke came out and said they won't do it as they aren't any good at removing fairing panels?? A motorcycle workshop that can't remove honda fairing panels, WHAT!!!
or do you mean that because I didn't buy them from you due to your extortionate prices you won't install them??
Stick to selling honda cars and let tilstons motorcycle's in Stockton carry on selling the honda motorcycle brand as I'm pretty sure they would come up with a lame excuse.
18 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1AM2304 Kind regards, Liza.
Vertu Stockton car purchases
we had a very good experience with Vertu Stockton.
From the initial enquiry by phone to book an appointment for a test drive Matthew Bacon had responded by email with a video of the demonstrator car we were interested in. He later made a courtesy phone call to make sure we were happy to attend for the test drive.
On arrival we were met by Matthew who offered us coffee. He went through how Honda sales works and details of the car.
We then took a test drive, which was very nice, on returning to the showroom we were taken through the finance options on purchasing the car, the various options available and the trade in value for my own car.
There was no pressurisation in the process at all and was very friendly through out.
We signed on the dotted line there and then.
All the paperwork and invoices came through very
quickly.
We connected to the Honda ID website to see our order progress. Matthew kept us informed of progress on a regular basis, and the car wash delivered an eek early.
On collection day unfortunately Matthew was not there but a very pleasant young man Nathan professionally saw us through the hand over of our new car, we were also introduced to Jake the business manager and Kevin Newell general manager, both thanked us for our business and passed on business cards and said if we need help with anything at all to call them directly.
So to summarise, a very pleasant experience, no pressured sales and very friendly staff.
we would highly recommend.
22 avril 2026
Avis spontané
Réponse de Vertu Motors - Honda Stockton
Dear Mr Shepherd,
Thank you very much for taking the time to share such a detailed and thoughtful review of your experience at Vertu Honda Stockton. We’re delighted to hear that everything went so well from your initial enquiry through to collecting your new car.
It’s great to know that Matthew’s proactive communication, including the video overview and follow‑up call ahead of your test drive, helped set the tone for a relaxed and informative visit. We’re pleased that you felt welcomed on arrival and that the test drive, finance discussions, trade‑in valuation and overall purchasing process were all handled in a friendly, pressure‑free manner.
We also appreciate you highlighting the smooth flow of paperwork, the regular updates throughout the order journey, and the early delivery of your vehicle. Although Matthew wasn’t available on collection day, it’s lovely to hear that Nathan ensured the handover was professional and that Jake and Kevin took the time to personally thank you for your business and make themselves available for future support.
Your summary of a very pleasant experience with no pressured sales and genuinely friendly staff means a great deal to us, and your recommendation is truly appreciated. We hope you enjoy many happy miles in your new Honda and look forward to welcoming you back in the future.
Kind regards,
Liza
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.