Amazing experience from start to picking up my new vehicle. William our salesman was so patient when going through All the features on my vehicle. Lovely and pristine clean too. Thankyou
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Whitecross Garage, Bradford Road, LS20 8NJ Guiseley, West Yorkshire, GB
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Amazing experience from start to picking up my new vehicle. William our salesman was so patient when going through All the features on my vehicle. Lovely and pristine clean too. Thankyou
L'entreprise a répondu
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vech... Voir plus
L'entreprise a répondu
I recently purchased a Defender 110, and I couldn’t be happier with both the vehicle and the experience. From start to finish, the service was outstanding. A huge thank you to Emma and Gerard, wh... Voir plus
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Have recently bought a used LR Discovery Sport through Vertu Guiseley. From initial enquiry, to test drive to purchase - Louise provided great customer service, was friendly and helpful throughout, an... Voir plus
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Whitecross Garage, Bradford Road, LS20 8NJ, Guiseley, West Yorkshire, Royaume-Uni
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Amazing experience from start to picking up my new vehicle.
William our salesman was so patient when going through All the features on my vehicle.
Lovely and pristine clean too.
Thankyou

Réponse de Vertu Motors - Land Rover Guiseley
I recently purchased a Defender 110, and I couldn’t be happier with both the vehicle and the experience. From start to finish, the service was outstanding.
A huge thank you to Emma and Gerard, who were absolutely amazing throughout the entire process. They were friendly, knowledgeable, professional, and genuinely went above and beyond to make everything smooth and stress-free. They took the time to answer all my questions and made me feel valued every step of the way.
The Defender 110 is everything I hoped it would be, and the exceptional customer service made the whole experience even more memorable. I highly recommend this dealership to anyone looking for a first-class buying experience. Thanks again, Emma and Gerard—you’ve set the standard for outstanding customer service!

Réponse de Vertu Motors - Land Rover Guiseley

Réponse de Vertu Motors - Land Rover Guiseley
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vechile on time and on the commited time frame.
We appriciate the marvellous sales service from the team and people there at Guiseley Land Rover.
Will recommed peolple to do vosot to expereince the service them selves.
Thankyou Gerad and Victoria once again.

Réponse de Vertu Motors - Land Rover Guiseley
Customer service provided by David Mann was first class. Sale went through smoothly and it was a pleasure to be his first sale for Vertu Guiseley

Réponse de Vertu Motors - Land Rover Guiseley
really lovely team; Gerard was fantastic and sorted everything for me at short notice. Really knowledgeable, helpful and easy process and I'd 100% get a car from them again

Réponse de Vertu Motors - Land Rover Guiseley
Collected a brand new car. Scratches on the bonnet and mirrors. Filthy inside. Also scratches inside. Vertu said they would arrange to collect and sort it out. No call as yet. Hand over process took 2 hours. Finally the car brand new car had 108 miles on the clock.

Réponse de Vertu Motors - Land Rover Guiseley
Fantastic service received from Gerard Jones and the Guiseley Range Rover team. highly recommended.

Réponse de Vertu Motors - Land Rover Guiseley
From start to finish of buying our car; Priya was in contact with us advising what was happening and when the car would be ready for collection. Nothing was too much trouble in our buying experience, we would use Vertu Land Rover again for our next purchase.
Thanks Priya and the Land Rover Team.

Réponse de Vertu Motors - Land Rover Guiseley
Recently bought and Defender and dealt with Will for the transaction. He was first class and couldn't do enough to answer all my queries and assist. Overall a great experience and would use again.

Réponse de Vertu Motors - Land Rover Guiseley
Good customer service always guaranteed at Vertu Land Rover Guiseley
I love my new car and had good advice and help from the sales executive and other staff
I’ve dealt with Guiseley Vertu before and I’m sure I will again in the future

Réponse de Vertu Motors - Land Rover Guiseley
Service was excellent, always kept in the loop, updated regularly and pleasure to deal with, handover was quick and seamless.

Réponse de Vertu Motors - Land Rover Guiseley
This was a factory order Land Rover,
The build took a lot longer than it should due to the cyber attach.
Bill when above and beyond what any "normal" sales person would do, with getting back to me out of hours

Réponse de Vertu Motors - Land Rover Guiseley
Excellent service from Will and the team at Vertu Guiseley, could not have been more helpful with the purchase. Inspection of car and collection was smooth.

Réponse de Vertu Motors - Land Rover Guiseley
Amazing experience, whole team are wonderful and made us feel special 🙂

Réponse de Vertu Motors - Land Rover Guiseley

Réponse de Vertu Motors - Land Rover Guiseley
My recent experience of buying a Defender 90 was with one individual at Land Rover Guiseley, Gerard Jones. Unlike so many car salespeople he was not pushy or "clever" he just did his job and went the extra mile to get me what I wanted. Communication was excellent and all my dealings with the dealership were excellent.

Réponse de Vertu Motors - Land Rover Guiseley
I find it a rarity nowadays to come across old fashioned sincere customer service, but I have recently experienced that phenomena at Vertu Landover in Guiseley.
I have just taken delivery of a new Discovery Sport and was guided through the procedure by the team up at Guiseley. I had an initial problem with the car specification, but they rectified this with ease, efficiently and great professionalism; nothing was a problem for them, their only aim was to make sure I was a satisfied customer. The guys up there were exceptional in their understanding, their patience and their overall caring approach.
Many thanks to Emma, Dan and Mike, and special thanks to Adam Gray who helped me through the whole process with a mild-mannered approach, an eagerness to please, and a professional thoroughness.
Well done! I thought customer service was becoming an amorphic cloud of Chat Bots and Ai, thank goodness there are still real people left!

Réponse de Vertu Motors - Land Rover Guiseley
Gerard Jones, your Sales Executive who dealt with me was excellent. He was friendly and courteous. He explained all aspects of the sale well, and never rushed us.
He was knowledgeable, in particular, in going through the IT side of the new Discovery Sport, which was markedly different to my previous car. At one point when he was unsure how my Android phone needed to be fully synced, he solved our impasse by asking a colleague with an Android to do that part for us, so I was fully set up.
Altogether, he will have spent over 4 hours with us over our two visits to Vertu Motors in Guiseley

Réponse de Vertu Motors - Land Rover Guiseley

Réponse de Vertu Motors - Land Rover Guiseley
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