Visited dealers twice. On both occasions I spoke to Yoan who was pleasant and helpful - clarified car features and the care package when I did not understand. I looked at and sat in a couple of other... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhistleberry Road, ML3 0EJ Hamilton, Lanarkshire, GB
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Lisez les avis des autres
End to end buying "almost new" Mazda CX-60 from Vertu was very clear, comfortable and professionally backed process. I've got answers on all my questions from the first call on the ad, to the last m... Voir plus
L'entreprise a répondu
The Vertu Mazda Sales Team in Hamilton provided an outstanding service to us after a foreign van wrote off our own car in a collision. We secured a great deal on a lovely pre-reg Mazda CX 30. Our Sa... Voir plus
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I've been a customer of Vertu Motors (formerly Macklin Motors) since 2010. My wife and I just bought a new Mazda CX5, and collected it yesterday. Staff were excellent with us - never felt pressured to... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Coordonnées de contact
Whistleberry Road, ML3 0EJ, Hamilton, Lanarkshire, Royaume-Uni
- 0344 659 7992
4,6
Excellent
30 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Consumer services was great and the car…
Consumer services was great and the car working fine has I expected
1 mai 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Hi there,
Thank you for your feedback. We're really pleased to hear that the customer service was great and that the car is performing exactly as you expected. Your comments are truly appreciated.
Kind regards
Dawn
A relaxed experience
Visited dealers twice. On both occasions I spoke to Yoan who was pleasant and helpful - clarified car features and the care package when I did not understand. I looked at and sat in a couple of other cars to compare with my preferred choice. No pressure to do the deal at any point. When purchasing, Yoan showed me his check list as we ran through it then a last chat in the car going over sat nav and other controls before I drove away.
20 avril 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Dear Alan,
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that your experience was so positive across both visits and that Yoan provided pleasant, helpful and pressure‑free support throughout.
It’s great to know that he took the time to clearly explain the vehicle features, care package and controls, and that you felt comfortable comparing options without any pressure to proceed. We’re also pleased to hear that the handover was thorough and helped you feel confident before driving away.
Your kind comments will be shared with Yoan and the team at Mazda Hamilton. Thank you again for choosing us.
Kind regards,
Liza
Our sales rep Cameron Stewart was very…
Our sales rep Cameron Stewart was very helpful and answered all our questions and nothing was a bother for him.
20 mars 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Hi there,
Thank you for taking the time to leave your feedback. I’m really pleased to hear that Cameron Stewart was so helpful and that he made the experience smooth by answering all your questions with nothing being too much trouble. He’ll be delighted to know his support made such a positive impact.
We truly appreciate your kind words.
Kind regards,
Keith
Right from the moment I walked in I was…
Right from the moment I walked in I was made welcome, I was introduced to Jamie Somerville who took me through the full process of buying the new car. Nothing at all was a problem and the whole experience was very good.
6 mars 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for taking the time to share your experience. We’re delighted to hear that you were made to feel welcome from the moment you arrived and that Jamie Somerville guided you smoothly through the entire process of purchasing your new car. It’s great to know that nothing was too much trouble and that the experience was such a positive one.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Matthew
Returning Customer!
Thanks to Scott for great service: personable, professional, efficient. Ongoing appreciation, having had the connection with the Mazda showroom and subsequently Vertu over the years.
2 mars 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Hi KR,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that Scott provided such great service — personable, professional and efficient. He’ll be really pleased to receive your kind feedback.
It’s especially meaningful to know that you’ve continued to return over the years and that your ongoing connection with the Mazda showroom, now Vertu, has remained positive. We truly appreciate your loyalty and trust.
Thank you again for taking the time to share your experience.
Kind regards,
Liza
Réponse de Vertu Motors - Mazda Hamilton
Thank you for sharing your feedback. We’re really pleased to hear that your experience with us was great, and we appreciate you taking the time to let us know.
Kind regards,
Chloe
Vertu Mazda Hamilton… 5 star!
Purchased a new Mazda and dealt with Jamie Sommerfield at Vertu Hamilton. He was extremely helpful and friendly throughout the entire process. Nothing was too much trouble, he got back to me when he said he would. The car is perfect and the chap that delivered it all the way from Hamilton to Lincolnshire was equally friendly and helpful. All in all a 5 Star service.
7 février 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for sharing such a lovely review. We’re delighted to hear that your experience with Jamie at Vertu Hamilton was so positive. It’s wonderful that he kept everything friendly, helpful, and stress‑free throughout the process. We’re also pleased to know the delivery to Lincolnshire went smoothly and that your new Mazda is everything you hoped for. A truly 5‑star experience all round.
Kind regards,
Chloe
My new Car 💖From start to finish l couldn't have…
From start to finish l couldn't have asked for a better experience 💯🫶 l never had any idea what l was doing, so yes l was very nervous, William couldn't have been any more help to me and my daughter, every question we ask was explained beyond and more, he was available for every question asked, l always new what was going on from start to finish 💯, to be honest lm going through a lot in my personal life right now and after a massive stroke 8 years l am terrible with technology all technology! I never once felt misunderstood at any point, infact l was at ease from the beginning 🫶 so yes what an amazing experience from start to finish 👍 William also made it very clear if l have any questions at ALL or l need any help with the car to contact him without any hesitation.l also want to say they was a great atmosphere in the garage, all the staff are friendly and helpful😊
6 février 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you so much for sharing such a heartfelt review. We’re truly delighted to hear that your experience was exceptional from start to finish. William will be incredibly touched by your kind words — his patience, clear explanations and constant support are exactly what we hope every customer experiences.
It’s wonderful to know that both you and your daughter felt reassured and fully informed at every stage. Your honesty about feeling nervous, especially with everything you’ve been going through, makes your feedback even more meaningful. We’re so glad William helped you feel at ease and never misunderstood.
It’s also lovely to hear the positive atmosphere from the whole team made a difference during your visits. Please remember, just as William said, we’re always here for any questions or help you may need — anytime.
Kind regards
Keith
Best Mazda, friendly people
End to end buying "almost new" Mazda CX-60 from Vertu was very clear, comfortable and professionally backed process. I've got answers on all my questions from the first call on the ad, to the last moment of the collection of our new car. Price for the part exchange was reasonable for the deal and even if it's always less than everyone expects I believe the new owner of my loved CX-5 won't be disappointed buying it from Vertu.
Special thanks to Jamie. Everything was ready for us when we got to the dealership. Whole exchange-buying process was easy and very well organised.
Mazda is the best!
23 janvier 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Good morning Pavel.
Thank you so much for taking the time to share your fantastic feedback! We’re delighted to hear that your experience purchasing your Mazda CX‑60 was clear, comfortable, and professionally supported from start to finish.
It’s great to know that you felt well‑informed throughout the process and that the part‑exchange for your CX‑5 felt fair and handled with care. We’re sure its next owner will appreciate how well you’ve looked after it.
A special thank you for recognising Jamie — he’ll be thrilled to hear your kind words. We’re pleased everything was prepared and that the collection and exchange were smooth and well organised.
We hope you absolutely love your CX‑60, and we’re always here if you need anything in the future.
Thanks again for choosing Vertu Mazda
Excellent advice and great customer…
Excellent advice and great customer service
28 janvier 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Good evening Jane. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The service was extraordinarily stress…
The service was extraordinarily stress free! And the staff was excellent in taking me through the process.
27 janvier 2026
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent sales service from Frank…
Excellent sales service from Frank Fleming sales manager and Scott used car sales
6 décembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you so much for your kind words! We are so happy to hear that Frank was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Would Give Hamilton 6 Stars if Could
The Vertu Mazda Sales Team in Hamilton provided an outstanding service to us after a foreign van wrote off our own car in a collision. We secured a great deal on a lovely pre-reg Mazda CX 30. Our Sales Exec Jamie S. was genuinely helpful talking us through the whole purchase on the phone while we were recovering at home. Nothing was too much trouble - personalised video round the car, all the info we needed and delivery to our door in rural Argyll - all within 3 days of contacting them! We are delighted with our new shiny red Mazda… and the new 6 year warranty… and the CX 30’s excellent Euro NCAP safety rating… We are grateful to Jamie, Frank and the others involved for “going the extra mile” and helping us out of a difficult situation. Robert McC.
10 novembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Good morning. Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
First class service
Excellent advice and support. We are delighted with our new CX-30
12 novembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
I would recommend
Yoan was very helpful and explained everything and went through all the paperwork I had to complete.
He went over all the new features in the car.
I would recommend Vertu
26 septembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you so much for your kind words! We are so happy to hear that Yoan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Terrible service
I’ve had two bad experiences with this dealership with a car under warranty.
Terrible service and awful attitude. When you start to complain they immediately get extremely defensive.
The pictures show error messages that showed up on the car. They charged me £80 and said there’s no fault. The car is literally telling me to get it checked 😂
Booked the car in previously and arrived only to be told after waiting 20 minutes that the car hadn’t actually been booked in and I’d need to come back another day, like it was a mild inconvenience.
22 octobre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DM2310 Kind regards, Liza.
Very happy with customer service up to…
Very happy with customer service up to date will sale of Aygo manager gave me a good deal
10 octobre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Good evening John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The whole experiment was fantastic as…
The whole experiment was fantastic as soon as we went through the doors
18 octobre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service received from Jamie…
Excellent service received from Jamie at Mazda Vertu Hamilton branch. Made the process of purchasing a new vehicle a pleasant and straightforward process. Would highly recommend.
30 septembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Good morning Craig. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Very personable
Very personable, and knowledgeable advisor who made the whole experience really excellent. From start to finish on all visits made to feel welcome
19 septembre 2025
Avis spontané
Réponse de Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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