Vertu Motors - Mazda Sheffield Avis 

Took my car into the Sheffield branch (where purchased) and car was diagnosed with the rear shock absorber torn away from chassis. Told I would need to organise transporter to their Doncaster branch! Told I would need to organise and pay this myself plus they were unable to confirm if this was covered under my warranty!! and would not contact the Doncaster branch to book in, that was also down to me. Absolutely diabolical after sales/customer service.

good customer service

Kurt made the transition from purchasing my used Mazda exceptional.The car when I arrived was immaculate and everything we discussed about the car has been completed to a really high standard.It is somewhat refreshing for this sort of service from a car dealership as previously I have experienced difficulties with competitive dealerships .In any event,I would highly recommend Mazda Sheffield and would Finally also like the thank Grant for his input in the smooth process.

I bought a new Mazda 3 from Vertu Mazda Sheffield last month my second car from them. Jack Hutchinson gave me great customer service and a month on I am very happy with my new car.

My wife and I had a very disappointing experience with Vertu Mazda Sheffield on September 8th, which has left us feeling misled and our time completely wasted.

The initial contact with Kurt was positive. My wife enquired about a used Mazda CX-5, and he was transparent about it missing one service and even offered a £200 discount with free delivery. Based on this honest information, we decided to make the 100-mile round trip to see the car.

Kurt at the dealership was great—helpful, not pushy, and even offered a fresh MOT and service. After a good test drive, we were happy to put down a deposit.

The problems began when we were handed over to the manager, Steve. The figures and facts we were given changed completely. Steve informed us the car was actually missing three services, not one. The promised discount was withdrawn, and the "fresh MOT" was no longer offered as one had "recently" been done. Most frustratingly, he tried to base the quote on an old, higher price that was no longer on the website, rather than the current listed price.

It felt like a classic "bait and switch." We were given one set of facts to get us in the door, only for the deal to change once we were committed. We even tried to find a solution, asking for a mere £195 reduction to compensate for the misinformation and our significant time and travel, but Steve refused, claiming he was already "losing money."

We left feeling utterly misled. The unprofessional approach and the clear discrepancy between the salesperson's and manager's information is not what you expect from a reputable group like Vertu. We would advise others to get every single promise in writing before making the journey.

Had an excellent experience buying a car from Lucy at Sheffield Mazda, bought a brand new MX-30 R-EV and Lucy helped me get exactly the spec I was looking for at a price that couldn’t be beaten anywhere else!

Excellent all round

Fantastic, friendly team.
Would highly recommend !

I've just purchased a brand new Mazda CX5 (Upgrading from a CX30 which I've had for the last 3 years) From initial contact through to collecting my new car, the service from their sales team has been 1st class. This is my 3rd Mazda over the last 5 years and I've been delighted with them all.

Lucy was excellent her knowledge was brilliant polite and cheerful a pleasure to deal with.

Kurt at Vertu Mazda Sheffield was fantastic, a great guy to deal with, thank you for superb service.

I must write to give a big thank you to John Clamp for his very helpful and professional assistance during my recent visit to Vertu Mazda, Sheffield. During my visit and test drive, John was most informative and answered all questions truthfully, allowing me to make a fair and reasoned assessment of the vehicle I was interested in. I have driven a Mazda from Sheffield for the last two and a half years and would certainly recommend the excellent service I have received during that time.

Dennis Braithwaite

Vertu Sheffield, Jack and Steve were fantastic. No pressure selling, full of car knowledge and helpful tips.
Showed us what we wanted and gave us a great deal on our own car.
Went through every stage explaining all the details and threw in some fantastic offers too.
Thank you.