Seb & Honey were incredibly helpful in assisting us in the purchase of our new car. They were knowledgeable, insightful and at no point was there a “hard sell” - something that unfortunately is not th... Voir plus
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Établissement
Changer d'établissement39 Raw Dykes Road, LE2 7JU Leicester, Leicestershire, GB
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Lisez les avis des autres
From start to finish, my experience here was outstanding. Every member of staff I interacted with were professional and friendly. The advice I received from Alex was brilliant, and his project kno... Voir plus
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Went there for my first test drive and end up buying our first car ever. Sebastian explained about the car in details and Honey dealt with the paper work, test drive and after sell service. As a new... Voir plus
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The service department at Renault Leicester is outstanding. Their customer service is second to none! The times I've visited the service department i've experienced knowledgeable and friendly staff, w... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - Renault Leicester
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
39 Raw Dykes Road, LE2 7JU, Leicester, Leicestershire, Royaume-Uni
- 0344 659 5207
4,7
Excellent
38 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Seb & Honey were incredibly helpful in…
Seb & Honey were incredibly helpful in assisting us in the purchase of our new car. They were knowledgeable, insightful and at no point was there a “hard sell” - something that unfortunately is not the case with so many garages. We are very happy with both the car and level of service we received.
16 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Rob. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Leicester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.
From start to finish
From start to finish, my experience here was outstanding. Every member of staff I interacted with were professional and friendly.
The advice I received from Alex was brilliant, and his project knowledge was outstanding.
I was able to have a brilliant test drive and collection of my new car was achieved by the date I needed.
Thank you to Alex and the team
11 mai 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Joseph,
Thank you for your fantastic review. It’s great to hear that your experience was outstanding from start to finish, and that the team were consistently professional and friendly throughout. Alex will be delighted to know his knowledge and advice made such a positive difference, and that everything ran smoothly from test drive to collection.
Kind regards,
Dean
First ever test drive turn into buying
Went there for my first test drive and end up buying our first car ever. Sebastian explained about the car in details and Honey dealt with the paper work, test drive and after sell service. As a new driver and 1st time car owner I believe those thinks are crucial.
In next 12 days Honey answered my all emails and ensured some other accessories I asked. Collection date went very smooth and expected.
We didn't feel to visit any other car dealer as they seems adequate and friendly.
18 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Sourav,
Thank you for sharing your experience. It’s great to hear that what started as your first test drive turned into buying your first ever car, and that the whole journey felt positive and reassuring. It’s lovely to know Sebastian took the time to explain everything clearly, while Honey supported you so well with the paperwork, test drive, and after‑sales care.
We’re especially pleased that all your questions were answered promptly and that the collection went smoothly, helping you feel confident as a new driver and first‑time car owner. Thank you for choosing us and for your kind recommendation.
Kind regards,
Dean
Lovely people
We were welcomed into a very well presented showroom, met a very knowledgable and informative sales person who guided us through the process without any pressure which enabled us to make the right decision and we ended up with a very stylish and chic new car, a massive thank you to all at the dealership who made it such an easy and enjoyable experience.
30 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Nic,
Thank you for your lovely review. It’s great to hear you felt welcomed into the showroom and that the sales team were knowledgeable, informative, and supportive without any pressure. We’re really pleased the process felt easy and enjoyable, and that you drove away with a stylish new car you’re delighted with.
Kind regards,
Dean
The service department at Renault…
The service department at Renault Leicester is outstanding. Their customer service is second to none! The times I've visited the service department i've experienced knowledgeable and friendly staff, who go above and beyond to help. I would highly recommend anyone who is querying where to take their car to take it here! Special thanks to Sarah and Mahomed for their care and understanding in my case which was particularly stressful!
28 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Jo‑Ann,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear how positive your experiences have been with the service department at Vertu Renault Leicester.
It’s wonderful to know that the team’s knowledge, friendliness, and willingness to go above and beyond have stood out to you on each visit. Customer care is incredibly important to us, so hearing that you felt so well supported — especially during a particularly stressful situation — truly means a lot.
Your special thanks to Sarah and Mahomed will be passed on to them; they’ll be really pleased to know the care and understanding they showed made such a difference for you.
Thank you again for your strong recommendation. We really appreciate your trust and look forward to continuing to support you in the future.
Kind regards,
Liza.
The best service and a great car
The service at Vertu Renault in Leicester is outstanding. I bought a new Renault Clio to replace my previous one and Vish was so helpful and patient, and very knowledgeable. Nothing was too much trouble, and they listen to your needs and offer advice. I have also taken out a service plan with Vertu as I was so happy with their customer service. I love my new car!
14 avril 2026
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Réponse de Vertu Motors - Renault Leicester
Hi there,
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you received outstanding service at Vertu Renault Leicester and that your experience replacing your Renault Clio was such a positive one.
It’s fantastic to know that Vish was so helpful, patient, and knowledgeable throughout the process, taking the time to listen to your needs and offer clear, helpful advice. Hearing that nothing was too much trouble really reflects the level of care we aim to provide.
We're also pleased that your experience gave you the confidence to take out a service plan with Vertu — that means a great deal to us. Most importantly, we’re thrilled to hear that you love your new car!
Thank you again for choosing Vertu Renault Leicester and for taking the time to share your experience.
Kind regards
Dawn
We came in to the showroom yesterday to…
We came in to the showroom yesterday to ask a question and to see if you could help us with the satnav ,we seen Colin he was very helpful and another colleague came to us and helped sort it out . We didn’t even buy the car from them . We are two very happy people now because they fixed it for us . Excellent 👍. Thank you very much Brian and Jane
22 avril 2026
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Réponse de Vertu Motors - Renault Leicester
Dear Brian and Jane,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that your visit to our showroom was such a positive experience.
It’s great to know that Colin and his colleague were able to help resolve the satnav issue for you, even though the vehicle wasn’t purchased from us. Providing helpful, friendly support whenever we can is very important to us, and we’re so pleased to hear it made a real difference.
Thank you again for your kind comments — we’re glad to know you both left happy.
Kind regards,
Liza
Renault Leicester really looked after…
Renault Leicester really looked after me and my family getting a Simbyoz. Paul and the team were very helpful. Honey in the test drive explained things very well and Alex on the hand over was very efficient. The car itself is been lovely to drive so far.
Pablo
17 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Pablo,
Thank you for the fantastic review. It’s great to hear Renault Leicester looked after you and your family so well during your Symbioz purchase.
Paul and the team will really appreciate your comments, and it’s lovely to hear how clearly Honey explained everything on the test drive. Alex making the handover smooth and efficient is the perfect finishing touch.
Brilliant to know you’re enjoying the car too — the Symbioz is a lovely drive.
Kind regards,
Kerry
Genuine and fair sales experience
I went in for a test drive of a new Renault 4 this weekend and was blown away by the service I received from Alex R. I was keen to understand the car better and his knowledge was invaluable in helping me choose the right model for my needs. I was weighing up financing the car through my work salary sacrifice scheme and have always been sceptical of finance through dealerships (a PCP deal in this case). However, through the course of the day I felt like I was honestly dealt with, genuinely assisted to tailor the finance to my requirements and that the very best deal available was sought for me (I've gone away and done a bit more research and what they proposed looks like pretty much the best offer out there). Ultimately, while the deal was strong, I decided to go in a different direction, but I wouldn't hesitate to use Renault Vertu in Leicester again and, in particular Alex and his manager who renewed my faith in car dealerships after some pretty poor experience in the past with others. Thanks Alex!
11 avril 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Thank you very much for such a detailed and thoughtful review. We’re delighted to hear that you were so impressed with the service provided by Alex R during your recent visit, and that his product knowledge helped you understand the Renault 4 and identify the model best suited to your needs. It’s especially pleasing to know that you felt honestly advised and well supported when exploring the finance options, and that the approach taken helped rebuild your confidence in dealership finance. While we respect your decision to go in a different direction on this occasion, we truly appreciate your kind words about Alex and his manager at Renault Vertu Leicester, and we’re glad we could leave such a positive impression. We would be more than happy to welcome you back in the future.
Kind regards,
Keith
Fantastic experience at Vertu motirs
My experience at vertu motors was exceptional. Vish went above and beyond from the minute we arrived, he helped me every step of the process, I’m not great with technology, I rang Vish in a panic , he was great and I went straight into see him and he sorted everything out. So a great big thankyou to Vish for finding me my dream car and making the whole process enjoyable.
24 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Louise,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how exceptional your experience was and how much Vish supported you throughout. Going above and beyond, helping with the tech, and making the whole process enjoyable really shows his dedication.
So pleased he found you your dream car — he’ll be thrilled with your feedback.
Kind regards,
Kerry
Extremely Helpful Sales Executive
I was delighted with the helpful and courteous service we received from the person selling us the car. Buying cars is always a stressful business, but buying from Vertu was made it a positive experience because of the considerate attitude shown by the sales executive. He understood the budget we had available and the type of car we wanted. I cannot praise his approach enough.
17 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Mr Street,
Thank you for taking the time to share such a thoughtful review. I’m delighted to hear how pleased you were with the helpful and courteous service you received.
Buying a car can certainly feel stressful, so it’s fantastic to know that your experience with Vertu was positive and made easier thanks to the considerate approach of the sales executive. Your comments about how well he understood your budget and the type of car you were looking for really highlight the level of care and attention we aim to provide.
I’m glad he made such a strong impression, and your praise is truly appreciated.
Kind regards,
Dean
quick
quick, personalised service with proper explanations for options to choose from
17 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Francis,
Thank you for your review. I’m really pleased to hear you received quick, personalised service, along with clear explanations of the options available — that’s exactly the experience we aim to deliver.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Many Thanks !
Excellent and friendly service from all at the dealership. Thankyou Honey and Paul in particular for going the extra mile it's much appreciated!
14 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi G Smith,
Thank you for taking the time to leave this brilliant 5‑star review. We’re really pleased to hear that you received excellent and friendly service from everyone at Renault Leicester. It’s wonderful to know that Honey and Paul went the extra mile for you — we’ll be sure to pass on your kind words, which I know they’ll really appreciate.
Thank you again for your feedback and support.
Kind regards,
Liza.
Excellent customer service.
Viraj and Peter made buying my new Renault 5 an amazing experience. Great communication throughout and Viraj was very knowledgeable and professional as I had lots of questions . I really appreciated the video Viraj sent of my new car before I collected it. Great customer service and a very friendly team at Renault Leicester. It was an absolute pleasure, thank you all !
11 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Maryam,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that Viraj and Peter made purchasing your new Renault 5 such an enjoyable experience. It’s fantastic to know that the communication was clear throughout and that Viraj’s knowledge and professionalism helped answer all your questions with confidence.
We’re also really pleased that you appreciated the personalised video of your new car — our team loves adding those thoughtful touches. Your kind words about the friendly atmosphere at Renault Leicester mean a great deal to us.
Thank you again for choosing us, and we hope you enjoy every moment with your new Renault 5!
Kind regards,
Liza
The joy of buying a RenaultR5
From the moment Viraj Thakor picked up the phone to take my initial enquiry to yesterday when I collected the new R5, the journey could not have been more perfect or enjoyable! Everything explained in fine detail - simply cannot rate Viraj’s customer service highly enough!
11 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Good afternoon Duncan,
Thank you for your fantastic review. I’m really pleased to hear how smooth and enjoyable your experience was from the very first call right through to collecting your new R5. It’s great to know Viraj explained everything so clearly and made the whole journey feel perfect from start to finish.
Your comments about his customer service are brilliant, and he’ll be absolutely delighted to hear how much you appreciated his support.
Thank you again for sharing your feedback — it really does mean a lot.
Kind regards,
Dean
Réponse de Vertu Motors - Renault Leicester
Thank you for your feedback. I’m really pleased to hear you received great service from Colin — he takes pride in delivering a positive experience, so your comments will mean a lot to him. We truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Great service.
All the staff were very friendly and helpful. I was made to feel welcome but not pressured into buying any "extras" which I did not want. The whole process, from test drive to ordering to handover went very smoothly. I would thoroughly recommend Renault Leicester to anyone wanting to buying a new - or used - vehicle.
1 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Mark,
Thank you for taking the time to leave such a fantastic 5-star review. We’re really pleased to hear that you had a positive experience at Renault Leicester. It’s great to know the team were friendly, helpful, and made you feel welcome without any pressure.
We’re delighted that the entire process — from the test drive through to ordering and handover — went smoothly for you. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
Liza
Customer service was top- notch l…
Customer service was top- notch l will be returning again ,was shown everything on my new car. Thanks Vish Joshi. Good customer service .
4 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you received top‑notch customer service and that Vish was able to walk you through everything on your new car. Your positive experience means a lot to us, and we’re thrilled to know you’ll be returning again.
If you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
Matthew
Getting a mobility car with care and professionalism
They were very helpful and we were treated like valued customers, they made the complete process a dream from start to finish
3 mars 2026
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hi Dennis,
Thank you for leaving such a wonderful 5‑star review. We're delighted to hear that you were treated like valued customers and that the whole process felt like a dream from start to finish. That’s exactly the seamless and supportive experience we aim to provide.
We truly appreciate your kind words and hope you enjoy your new vehicle.
Kind regards,
Liza
I exchanged a new Dacia Sandero for a…
I exchanged a new Dacia Sandero for a used Renault Clio back in October 2025. At Bristol Street motors. I went out for a test drive with Viraj and pointed out that the brakes were squeaky and I was told that that would be sorted out before the handover, after the handover I noticed that the brakes were still squeaky and I was told by Paul to bring the vehicle back in to get the brakes looked at, after a few days I went back to get the vehicle and went for a test drive with Paul and he pointed out that the brakes were still squeaky and I should make and appointment for the new brake pads to be fixed. After 3 weeks I rang up and was told that the new brake pads had just arrived and that the car should be ready in a couple of days, I went to collect the car and upon driving I noticed sounds coming from the front as I was turning left or right a terrible noise. I emailed Viraj explaining to him and I was told that he would speak to his manager and then he would call me back, this never happened and I rang Viraj up and was told that I’ve been driving the vehicle and therefore there’s nothing they could do, upon which I said to Viraj that I wasn’t happy with the car because ever since I got the vehicle something was going wrong and I would return the car upon which Viraj said oh please we want you to enjoy the Vehicle and then Paul Rang me to say bring the car in, after over a week I went to pick the car up and the noise has got worse and they keep fogging me off. Never again will I buy a car again from Vertu Leicester. Because they sold me a faulty car. I will take this further as I emailed Paul a few days ago and he’s not got back to me
17 octobre 2025
Avis spontané
Réponse de Vertu Motors - Renault Leicester
Hello Mr Talib,
I am sorry you have experienced issues with your vehicle, please can you forward me the email so I can look into this for you. Mjones2@vertumotors.com Many thanks Matthew Jones General Manager Renault Leicester
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