Vertu Motors - Vauxhall Chingford Avis 

Thanks Nick for your support today. You were truly amazing and very professional.

Nick provided a very fast and efficient service, fantastic customer service skills to, thank you Nick

Nick was very helpful on my visit. Great customer service

Sonia was honestly amazing! A true credit to the Vauxhall Vertu Chingford Team. She is very professional, helped me find the right car to suit me and my needs, kept me updated every step of the way right up until i received my car. Couldn’t be happier with my car and the service. THANK YOU SONIA!!

I was contacted in late June 2026 regarding a manufacturer safety recall for my Vauxhall Grandland due to the potential premature wear of the camshaft drive chain. The recall letter states that, in the worst case, the chain could break, and advises that the inspection should take around one hour, or up to six hours if the chain requires replacement. Reading this was understandably concerning.

After receiving the recall notice, I telephoned the Vertu dealership previously Bristol Street Motors and also sent an email to the Service Manager to arrange the repair. I explained that I did not feel comfortable driving a vehicle that was subject to a manufacturer safety recall and asked whether the vehicle could be collected.

I was disappointed to be told that I would need to pay a £60 collection and return charge, despite living only a few miles from the dealership. As this relates to an official safety recall, I had expected the process to be carried out without any additional cost to the customer.

What disappointed me most was the response I received when I explained my concerns. Rather than recognising why a customer might be reluctant to drive a vehicle that has been recalled for a potentially serious defect, the impression I was left with was that the choice was simply to pay the collection fee or not have the work carried out.

Having leased Vauxhall vehicles for around 20 years, I expected a more customer-focused approach. Safety recalls are issued to protect customers, and I do not believe owners should feel they have to choose between paying extra to have a recalled vehicle collected or driving a vehicle they no longer feel is safe.

I hope Vauxhall and its dealerships review their approach to collection charges for manufacturer safety recalls, as this would provide greater reassurance and encourage customers to have important safety work completed promptly.

UPDATE 14th July 2026

Dear Nick Vertu Dealership 

You wrote:

We don't pay for collection of car.

Based on this, it appears that I am expected to cover the cost of collection due to a Vauxhall safety fault and recall.

This is not a minor issue or inconvenience; it is a serious safety concern.

A potentially defective camshaft drive chain presents a significant risk. Failure while driving could result in a sudden loss of engine power, potentially leaving the driver stranded in live traffic. In such circumstances, steering and braking assistance may also be compromised, making the vehicle considerably more difficult to control and stop.

A sudden loss of power at motorway speeds or in fast-moving traffic could endanger not only my safety but also that of other road users.

There is also the risk of severe engine damage if the camshaft drive system fails, potentially requiring extensive repairs or complete engine replacement.

Despite these concerns, your response was that its okay to drive.

I am a registered disabled Motability customer and have clearly stated that I do not feel safe driving a vehicle subject to this safety recall to your dealership.

I requested a safe and reasonable method for the vehicle to be transported to you so that Vauxhall’s safety recall can be addressed.

I find your response dismissive and distressing. It gives the impression that my safety, as well as that of other road users, is not being taken seriously.

You have suggested that I drive the vehicle despite the potential risks involved. I do not believe it is reasonable to expect me to pay £60 for collection because I am unwilling to drive a vehicle affected by a serious manufacturer safety recall.

Despite raising this issue with the Nick dealership manager, Manager Gary in the service department, the Motability department, DVSA and the Vauxhall safety recall support line, all have maintained that it is my responsibility to get the car to the dealership. I am now booked in and will have to drive the vehicle, as I cannot afford the £60 collection fee.

This is a Vauxhall safety issue. It is not the result of any damage I have caused, nor is it a routine repair I have requested.

Please confirm in writing whether Vertu Vauxhall’s position is that a disabled Motability customer who does not feel safe driving a recalled vehicle is required to personally pay for its collection and transport for a manufacturer-issued safety recall.

Visited Vertu Vauxhall Chingford for the second time and received outstanding service again. Nick was very welcoming, explained everything clearly, and made the whole process easy and stress-free. Really pleased with the support I received and would definitely recommend him to anyone visiting the dealership.

Very quick, efficient service, friendly and polite thank you Nick for your time

I had a great experience purchasing a used car through Sammy. He looked after my friend and me from start to finish, making the whole process easy and stress-free. He was friendly, honest, and took the time to answer all our questions without any pressure. The car was exactly as described, and we were really happy with the service we received. I would definitely recommend him to anyone looking for a reliable used car and excellent customer service. Thanks again for making it such a positive experience!

Great service from Nick. Very polite and helpful.

Nick’s customer service is impeccable!! He was kind, welcoming and reassured me that my car would be looked after carefully and efficiently. He is a treasure to your company!

Im happy with my experience however one worker in particular, Sonya made my experience better as she made me feel comfortable, was very kind, helpful and i enjoyed giggling with her :)

Friendly team in the showroom whether maintenance or salespeople. Excellent customer care especially Sammi Arif, who arranged car finance and services.

Sonia was so helpful. Amazing experience!

Nick was very professional and explained everything about my service and mot with a smile on his face , excellent customer service.

Great customer service from Nick. Highly recommend him

Amazing service as usual from Andy on mobility would not go anywhere else getting the frontera can’t wait. love Andy so calm proper gentleman would defently recommend him

So pleased to be back with Vauxhall Chingford. Andy in motability is always great, always very helpful and welcoming. Staff at Vauxhall Chingford are all lovely. Looking forward to collecting my new car very soon. Thank you Andy and Vauxhall Chingford

I recently had the pleasure of being assisted by Sonia at Vertu Motors Vauxhall Chingford, while purchasing my new car, and I couldn’t be happier with the experience. From start to finish, Sonia was professional, knowledgeable, and genuinely attentive to my needs.

She took the time to understand exactly what I was looking for, answered all my questions with patience, and guided me through the process with complete transparency. Her friendly approach made what can often be a stressful experience feel smooth and enjoyable.

Sonia went above and beyond to ensure I was confident in my decision, and her excellent customer service truly stood out. I’m absolutely delighted with my new car and very grateful for her support.

I would highly recommend Sonia to anyone looking for a reliable, honest, and dedicated sales assistant.

Nick has been very helpful thank you. Amazing customer service