Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

My poor puppy found something mouldy to eat and became very sick quite quickly. We were speaking to a vet within minutes who then got us in contact with the on call vet for our regular clinic. 30 minu... Voir plus

Noté 5 sur 5 étoiles

My Moodle has airway sensitivity and I was given some cough syrup to help, I administered it at night and she started making choking and coughing sounds. I got very concerned and called, it took onl... Voir plus

Noté 5 sur 5 étoiles

My mischievous 2 year old Golden Retriever Maeve, ate some lily stamens out of the compost bucket in the evening so I rang VetChat for advice. Dr Lucy was so lovely and reassuring ,gave great advice a... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We needed what we thought was urgent advise , we received this and waited overnight for our dog to improve - which he did.Thanks very much for putting our mind at ease. Why 4 instead of 5 stars consul... Voir plus

À propos de l'entreprise

  1. Vétérinaire

Écrit par l'entreprise

Our small group of online Vets are here to be there in your world and to work with your local Vet too. We know that even the littlest sign of sickness can feel like an emergency, which is why we help you diffuse the situation sooner. We listen closely while you chat, then work together with you to get to the bottom of what’s happening using photos and videos. We turn Vet consultations into real conversations and clear, actionable care 24/7. This is exactly why we exist: to make trusted, credible Vet care easier to access for all pets and carers, as soon as you need it.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sunday saviour

when your lab gets injured on a Sunday on a long weekend you tend to panic and worry however contacting Vet Check soon put my fears at ease and offered a simple process which thankfully worked for my boy. All good and then they even checked in the next day.
May not match an actual visit but it is as close as you can get especially with the video link.

29 septembre 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Thank you so much for your feedback Mark ❤️

Noté 5 sur 5 étoiles

Great help!!

Great help! Made me feel a lot better and helped with everything I needed. Recommend

26 septembre 2024
Avis spontané
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Réponse de VetChat

Thank you so much for your feedback ❤️

Noté 5 sur 5 étoiles

Great service

Wasted a lot of money on vet clinics and they never explained to me properly what needs to be done. Until I contacted VetChat and the vets were very considerate and provided the right and full information. Great service... thanks!

25 janvier 2024
Avis spontané
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Réponse de VetChat

Here anytime you need us ❤️

Noté 5 sur 5 étoiles

Highly Recommend

Dr. Emma is an absolute treasure and was so warm and caring with my online consult, concerning my fur baby. Highly recommend VetChat. They go above and beyond.. Thank you guys!

19 septembre 2024
Avis spontané
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Réponse de VetChat

Thank you so much for your feedback Sammy ❤️

Noté 5 sur 5 étoiles

What a great service….late evening and…

What a great service….late evening and feeling apprehensive about night time and my sick dog…..such a great quick response time. Really impressed. Excellent advice delivered in a lovely manner….my wee spoodle Molly is a much happier princess today….thanks so much. We won’t hesitate to call again!

15 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Must have service

Excellent prompt, thorough service. It is a must have if you can't get to a vet and you need some advice. A very friendly vet ran me through everything that needed to be checked to make sure my little pup was gonna be ok. :)

4 septembre 2024
Avis spontané
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Réponse de VetChat

Thank you so much for your feedback Michael!

Noté 5 sur 5 étoiles

Understanding and knowledgeable vets

The VetChat vet I spoke to was very thorough in their online consultation, asked relevant questions and their recommendations were very thoughtful and helpful. It gave me peace of mind and I was able to make an informed decision for the next step in my pet’s care.

1 septembre 2024
Avis spontané
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Réponse de VetChat

So glad you found our services helpful :)

Noté 1 sur 5 étoiles

VetChat only provides guidance

VetChat only provides guidance, although you are talking with a vet they cannot prescribe ANY medication. So their service is basically information only. The small print states this but nowhere on the main body of the website do they disclose that you are just talking to a vet for advice. Don't waste your money.

1 septembre 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Hi Greg,
Thank you for sharing your feedback. We appreciate you taking the time to describe your experience with VetChat.
We’d like to clarify that, as outlined on our website, our vets do not regularly prescribe medications due to current Australian regulations. This information is provided clearly before any payment details are entered to ensure transparency about our services.
VetChat is designed to give you 24/7 access to veterinary advice, helping you determine the best course of action for your pet—whether care can be managed at home or if an in-person appointment is needed, and with what level of urgency.
In your case, our vets were able to suggest home management options to keep your pet comfortable until you could obtain a prescription from your local clinic.
We're committed to providing valuable support to pet owners and hope this clarifies the scope of our services. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you,
The VetChat Team

Noté 5 sur 5 étoiles

The response time was excellent.

We were worried about a rash that had developed on our 12 week old puppy. We contacted VetChat and they responded within a very short space of time. We followed their advice and took our puppy to the local Vet who diagnosed an infection which if left untreated could have been serious. The VetChat service gave us great peace of mind.

23 août 2024
Avis spontané
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Réponse de VetChat

So glad you found us helpful Les ❤️

Noté 5 sur 5 étoiles

My experience was great

My experience was great because there was a real vet there past regular hours with me in a place an hour from vets at any time. I was able to share what was going on with my dog and present pictures. In turn the vet looked at them, asked questions and gave me good answers and advised what to do. She also wanted followup and I knew she really cared about me and my companion dog.

19 août 2024
Avis spontané
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Réponse de VetChat

So happy to hear Charlene- please do reach out to us anytime our Vets are always waiting to help ❤️

Noté 5 sur 5 étoiles

First but not last use of VetChat

This was our first opportunity to use VetChat and it was a great experience. The service was responsive (little or no waiting time) and informative (the Vet did her research on the item that our dog managed to eat) and then stayed in touch, checking up on her condition

27 juillet 2024
Avis spontané
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Réponse de VetChat

Thank you for your kind words! We're thrilled to hear that your first experience with VetChat was a positive one. Our vets are dedicated to providing prompt and thorough care, and we're glad we could be there for you and your pup. 🐾

Noté 5 sur 5 étoiles

I have used vet chat many times

I have used vet chat many times, fast, efficient, professional advice. Have put my concerns to rest and also assured myself my dog will be required to go to vet.

22 juillet 2024
Avis spontané
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Réponse de VetChat

Thank you for trusting VetChat time and time again! We're glad to provide you with fast, efficient, and professional advice that brings peace of mind. We're always here to support you and your dog! 🐶💙

Noté 5 sur 5 étoiles

Fantastic service

Our enquiry was answered quickly, professional advice delivered by chat and then followed up with a email with transcript. Followed up next day by a email checking in to check on our fur baby.
Well done

16 juillet 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Thank you for your kind words! We're happy to hear that our quick response, professional advice, and follow-up helped you and your fur baby. We're here to support you every step of the way! 🐾✨

Noté 5 sur 5 étoiles

A great service

A great service. The vet was calm, helpful and very reassuring. She saved me hundreds of dollars because otherwise I would have had to go to the emergency hospital. Thank you.

14 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Instant advice

Having a vet to speak to when my puppy chewed up a AA battery was very reassuring. She was very helpful and confirmed that my dog needed to attend the after hours clinic. Luckily the battery was very old and my dog my a full recovery.

11 juillet 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

We're glad we could be there for you when your puppy needed it most! Having a vet to talk to in those stressful moments makes all the difference. We're so happy to hear your pup made a full recovery! 🐾💚

Noté 5 sur 5 étoiles

VetChat for all pet owners!

Have used this service as part of my pet's health insurance and cannot rate high enough. Dr Lucy Crane and all the vets are super helpful and experienced - VetChat is highly recommended for the health and safety of your furry friends!!

30 juin 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Thank you for your kind words about Dr. Lucy and our team- we are here for you whenever you need us 🐾

Noté 5 sur 5 étoiles

Very grateful for your service.

I am so grateful to have used your service in my time of need. The information was really clearly articulated and when we were able to finally see a vet in person, the diagnosis was confirmed. The follow up was appreciated, and well timed. Thank you so much.

27 juin 2024
Avis spontané
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Réponse de VetChat

Anytime Cathy we are happy to have helped!

Noté 5 sur 5 étoiles

Caring for 2 terminally ill old dogs

Caring for two terminally ill older dogs isn't easy, especially when they get sick or symptoms worsen on a weekend night (which seems to be the trend). We've relied on VetChat a few times for on-the-spot advice and the vets have always been very prompt and helpful with their response. They've put our minds at ease and ensured we take the right steps and precautions to ensure our dogs receive the best care at home, out of hours. We live a long way from an emergency vet, so it's reassuring to know we have this backup. It's saved us many unnecessary and expensive trips to the emergency vet. And, on one occasion, made sure we got timely emergency vet care when it was critically needed.

22 juin 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

So glad we could be there for you and your pooches when you needed us Jo 🐾

Noté 5 sur 5 étoiles

The very good advice for a Senior Cat…

The very good advice for a Senior Cat not eating and looking for advice what food to give him in the future.

21 juin 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Thank you for your kind words! We're here to support you every step of the way! 🐾✨

Noté 5 sur 5 étoiles

Fantastic service

I find my pets seem to think that the best time, if they are going to be unwell or sustain a wound is after hours!
I feel so lucky that we can call VetChat at any time and get professional advice for our beloved pets. I find it's easy to go into panic mode and it's just so reassuring to know we can contact a vet to ensure we are doing the correct thing. Thank you so much for providing this service.

21 juin 2024
Avis spontané
Logo de VetChat

Réponse de VetChat

Thank you for your kind words! We're here to support you every step of the way! 🐾✨

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