Veteris Avis 108

I write as the Chair of Feline Friends London. The importance of vet hospitals with high fees showing a compassionate understanding towards pet owners was brought home to me by a young friend's recent experience of bringing her cat as an emergency to this vet hospital.
My friend has loved animals since childhood and has been helping me with strays on a Hoxton estate, including with late night feeding.
She is a student, who works in a restaurant evenings to support herself and also volunteers helping children struggling to read and write.
In early November she adopted her beloved 3/4 year old rescue cat, Frankie. It is indicative of her compassion that she chose him, an overlooked black cat who was obese, and missing his tail.
She took care with his diet, helping him lose weight, and made sure he got exercise.
In January, Frankie suffered a blocked bladder and, despite being a student, my friend paid £3k to her regular vet, for Frankie's bladder to be unblocked,
Sadly, Frankie blocked again at night, 2 weeks ago, and my friend brought him to Veteris. Tragically, Frankie couldn't be saved and my friend elected for euthanasia so Frankie didn't suffer, and has been grieving him ever since.
She paid Veteris £3k, the bulk of the vet fee. However, 4 days after Frankie's passing they started harassing her to pay the balance, that wrongly included a fee for cremation and collection of ashes. This part of the fee was then removed, leaving around £300 outstanding, for which my friend was still chased for immediate payment, despite saying she didn't have the money but would pay once she did.
It was my friend's birthday on Wednesday and she told me she would have to use whatever birthday money she received, towards Veteris' outstanding fees and her student loan.
One of our trustees, moved by my friend's experience, offered to pay the outstanding fee with Veteris. Only after the fee was paid in full, did Veteris send a message of condolence to my friend, referring to Frankie as a cat she had had for years, when he was a young cat she had adopted in November.
This is no way to treat a young person, grieving a cat she loved and who spent all her savings on vet fees.

It is a great team, dedicated, fast, professional! Super recommended if your beloved pet needs help.

Went for emergency care. The diagnose of the vet was so inaccurate. He confirmed my dog didn't have a cruciate ligament broken, that it was not possible.
Went to her vet this morning (Monday) he didn't need more than 3 min to examinate and diagnosed the broken ligament.
Medicines, injections given not needed - almost £400 wasted. Definitely not recommended, save your money

The vet Fin that presented himself one hour after I called was professional and knowledgable. My pet felt very relaxed at home. Can't fault them whatsoever. The lady that called me in the morning to check on my pupp' was also lovely. I would recommend in my neighbourhood. I'm happy my vet The London Vet recommended them.

Very grateful to Sebastian and his companion for the kindness and grace in helping our beloved cat Rocky leave us peacefully and with dignity. It made the hardest decision of our lives the right one.

Awful experience.
Had a home visit that was surreal.
Almost £200 to be told to take the cat to the vet. I strongly doubt the vet that came out was a qualified one…the very obvious things she said it’s unbelievable. She sounded so not self confident, contradicting herself quite a lot. Told me if I didn’t take the cat to their emergency clinic I would have had to put her down.
Turns out it was a bunch of lies.
Avoid at all costs.

I was there a while ago at night. My cat wasn't feeling well. He was refusing to eat or drink. I'm not a doctor, so I can't say what's going on. Unfortunately, they said they saw no reason to worry, that everything was fine, and no one even examined the cat thoroughly! The cat had huge scars under its neck where the infection had set in. I don't recommend it! to take the money first but they didn't even look carefully .

I called out Veteris to euthananse my dog. Obviously it was a traumatic experience, but it was made ten times more unbearable by the attending vet. Not only was he cold to the point opf callous, demanding upfront payment before putting our little one to sleep, but his whole manner was very strange and off to the point I wondered if he had a personality disorder.
I've waited several months to post this review and let my emotions settle, but even now I'm horrified that someone like that is in the profession he is, coming into peoples homes during heartbreaking final moments.
I will never trust them again.

It has taken me some months to write this review, as I was awaiting the outcome of the complaints and mediation process I entered into after a botched euthanasia for one of my rescued dogs. Based on my experience, I could never recommend this outfit.

Last year, I made the painful decision to have my beautiful lurcher put to sleep. From the outset the attending vet showed himself to be completely lacking in the sensitivity required at times such as this.

The vet, TH, turned up late with a colleague, did not introduce her, and left me to ask who she was (a trainee, as she explained). The website had promised one-to-one care and I had been expecting a single vet, as is usual in these situations; I had neither been asked for, nor given, permission for "shadowing" to take place. I was thus shocked to find myself having to deal with two complete strangers, rather than one, at a moment of utmost vulnerability for myself and my dog. I should add that in my own decades-long experience in rescue and euthanasia, I have never ONCE been asked to have a shadowing vet present - it is far from routine. At the very least, any client must be asked for permission beforehand. I was not given that courtesy.

My lurcher had always adored people, but she was terrified of TH, who seemed ignorant of the fact that under such circumstances, a vet's behaviour should be gentle and unthreatening. When I made TH aware that she was afraid of him, he completely ignored me and started to prepare the sedative. Because she was so distressed, my dog fought the sedative after it had been administered; this appeared to perplex TH, who kept poking her roughly around the eyes and face to ascertain her level of sedation, saying he didn't understand why it wasn't working. I repeated that she was frightened of him, but again he ignored me.

I am not a vet, but after decades of rescuing animals I know that a frightened animal will fight a sedative. The vet should have stepped back and waited. His colleague seemed to have a better instinct for what was required, kneeling down beside my dog for a moment to stroke her gently. While this should have been the attending vet's role and NOT hers as the shadowing vet, her intervention did highlight how unfit her colleague was to be conducting this kind of procedure.

As I subsequently learned from the Veteris website, TH is a veterinarian with only one year's experience. In my opinion, he was not nearly experienced enough at the time of attending my home to be carrying out euthanasia, much less guiding a shadowing vet.

For the best part of the proceedings, my dog and I were sitting at the vets' feet, while they towered over us. TH made no effort to connect with my dog, nor to put us at ease; he talked loudly throughout, focussed more on guiding his colleague through the intricacies of drug ratios to body weight than concentrating on client and patient. Indeed, he entirely ignored my two attempts at questions, while showing his colleague an "excellent" veterinary kit, opening the box and demonstrating to her the implements it contained, while I knelt with my dog waiting for him to finish his monologue.

In the end, the job was done, leaving me not with the memory of a calm and peaceful ending, as the Veteris website had promised, but of a ghastly last half-hour to an otherwise beautiful life. She deserved better and so did I. And just to illustrate how completely out of touch TH was, his parting words to me were "Have a nice day!"

In their initial response to my subsequent complaint to Veteris, one of the senior staff members admitted to failings on their part, and to having let me down. Having apologised, however, they then back-pedalled, and attributed the deficits of TH's approach to cultural difference, and later, that the problems were due to my character being incompatible with his. Using cultural background in an attempt to divert accountability (as though sensitivity and compassion were not common to all cultures), as well as trying to insinuate fault on my part, only serves in my view to underscore the utter cynicism and shamelessness of their company culture.

Even after acknowledging failings, Veteris had me go through a lengthy complaint process, forcing me to relive the trauma of the euthanasia, the terror of my dog's last moments and the vet's rough handling. I might add that the senior practice manager encouraged me to pursue the external mediation process, while presumably knowing full well that this would be futile, as indeed it turned out to be. The mediator informed me that Veteris had "declined" to refund me for their botched service, but that they had sent out senior staff to monitor TH on his rounds and had made changes to their procedures - proof, if any were needed, that they were completely at fault.

SHAME ON YOU, VETERIS.

Ellie from Veteris Vets came to euthanise my dog Russell, on Christmas Eve. She struck the perfect balance between compassion and professionalism, guiding us through the hardest decision I’ve ever had to make. She treated Russell with such dignity and kindness, and her gentle manner made an unbearable situation just about bearable. I will always be grateful for the care and respect Ellie showed us.

Thank you
Eliza and family

On Sunday December 7th i had to get an uber to take myself & tiny 1.5kg dog to Veteris as she jumped from our sofa & was clearly in pain. When i arrived a young vet asked what happened, she then said she would take mydog Daisy Mae for an x ray. She came back not even 5 minutes later with( she said) was Daisys xray that was a photo on a mobile phone! I don't even know if it was hers, was then told she would need to have a fracture repair, but the surgeon wouldn't be available til Monday. She then immediately asked me for an incredible £3,300 for consultation & xray, i paid to free my baby from pain, but as an elderly & disabled lady it was all the money i had. They are now asking me to pay £1,250 on January 14th & again on February 14th, making a total of £5,800, now they want more! On bringing her home, her fracture repair was covered with a small dressing & no collar that was previously suggested. Took her to my own vet( as was advised) one week later to have sutures removed, i watched as my vet removed the dressing, only to discover that there were no sutures to remove. Also on the paperwork that was given to me to bring home, it stated the repair fracture was done on her Right Leg, when it was in fact her Left Leg. Iv'e had no final invoice, no clinical reports, no xrays & no other communication. These people are not caring, its just about money. They took this amount from myself & husband ( 90 & disabled) to help our beloved little girl which left us with nothing for food & no way to keep warm. DO NOT USE VETERIS.

We recently received truly exceptional in-home veterinary care, and we couldn’t be more grateful for the amazing team who supported us every step of the way.
Ellie, our vet, was absolutely wonderful. Her calm, caring approach instantly put our pet at ease, and her expertise was clear in every moment she spent with us. Having such compassionate, high-quality care right in our own home made the entire experience stress-free and comforting.
Jessica provided fantastic support over the phone — patient, reassuring, and incredibly helpful. She made sure we had all the information we needed and coordinated everything smoothly, which brought us so much peace of mind.
And a special thank-you to triage nurse Vicky, who checked on us day after day. Her dedication and kindness meant the world. Knowing she was there to follow up, answer questions, and ensure our pet was progressing well gave us an enormous sense of support.

On top of all this, their services were very reasonably priced for the level of care, time, and attention we received. It truly felt like exceptional value.

This team went above and beyond for us. Their professionalism, warmth, and genuine care exceeded every expectation. We wholeheartedly recommend their services to anyone looking for exceptional, compassionate veterinary care at home.

Everything went as well as can be expected under the circumstances.

From finding the company online (on a Saturday evening), ringing them and arranging everything, to having the vet (Sebastian) show up and walk us through the process of putting our dog down, everything went great.

We didn't feel rushed, everyone was very clear with us about what the process would be like, and Sebastian checked with us every step that we were making properly informed consent. He was also very careful to make sure we had all the time we needed to say goodbye. Also was very accommodating, ensuring we could be with him at the end, squeezing into a crowded space etc.

In the end our dog went peacefully, didn't seem to feel anything at all.

Price was slightly less than what we were roughly quoted on the phone too.

Called this company to send a veterinary with the specific task to change the bandages of my dog, since the ones we had from last night had moved and she was uncomfortable. I am not sure the person was a qualified vet. In fact I’m wondering how this company is still operating when they don’t even list prices online, and have 40% of very negative reviews!!! He changed her bandages from my sofa ( unhygienic! I offered to bring a clean towel and have the dog on my table, he ignored me ), I kept saying the bandages were too tight but he said he knew what he was doing, and she is unable to move since he left. Dog looked very uncomfortable as he finished but he said he was happy with it… it gets worse: He wanted to charge me 310 pounds! 160 pounds for showing up. 40 for checking her vitals ( he did not do that at all, but it was also unnecessary as the dog is fit, just need fresh bandages ) he took out an estetoscópio but didn’t use or look at my dog’s eyes, ears, pressure, etc. then wanted 80 pounds for bandages ( the dog is a 6 kilos puppy) and 20 pounds for a dab of honey ( antiseptic). Never again. I paid him half and will dispute the rest. My mother said that he was ‘ listening’ to her heart, but had nothing in his own ears. I have photos of her before and after. What a disgrace -

I used Veteris as referred by my own vet’s out of hours service after my dog ate a large amount of chocolate. I found the phone consultation clear and helpful. I was sent to Veteris at Clapham on a Friday evening and was seen immediately by Samuela who listened to us and quickly built a rapport with my scared dog. Samuela gave clear and calm explanations and quickly administered treatment and explained the post- vet treatments required to keep him well. Very pleased with her compassionate and prompt care.

They are vile. There are no words for their incompetence and profligacy. My dog is still alive 18 months after his awful experience with them and their insistence on his death. They extorted £7,000 from us for 48 hours of sedating a dog that was a nuisance to them. This is 29 to 31 May 2024. This platform doesn not allow commemts older than a year.

Sadly, our elderly staffie began having seizures with a fatal one happening late at night. Upon advice from our regular vet, who use Veteris as an out of hours service. He gave us instructions of what to do, should she have another one outside of his opening hours. So, we followed his advice and Veteris sent a vet called Finlay to our home who came in the early hours of the morning and the minute he walked through the door, he knew exactly what to do, talking us through every step with such compassion, not just for our doggie but for us too.

Thank you Finlay! You are a wonderful human being and thank you for being with us during such a sad experience.

We can’t thank you enough for being there as our dog passed away

I was very clear on the phone to Veteris as to what I needed from a home visit - to take bloods to get medical information for our aged cat, to work out how to help his Diarrhea to enable meds to be prescribed - without the trauma of taking him out of his safe home environment. I was told that Yes absolutely Veteris do all blood tests in the home. THEY DO NOT - and i was made to pay £161 only to be told by the visiting "vet" to take my 18 year old cat to my local vet... Veteris have not responded at all - just take money for lying. And were given ample time to respond to my complaint during the day.

Very disappointing experience. I’m genuinely questioning whether the person we saw was even a qualified vet. She couldn’t perform the most basic check — taking my cat’s temperature — and blamed it on him "resisting" reasoning the stool was stuck in his butt, which is the most illogical reason as he had loosies . Then she suggested sedation just to draw blood, which seemed completely unnecessary. My cat is normally calm and cooperative, even during injections, but he was so stressed by her handling that he actually ran away — something he’s never done before. We were so concerned for his well-being that we eventually had to ask her to leave. Even our neighbour, whose father was a vet, said it seemed like she had no real experience with cats. It honestly felt like she was more interested in charging us than properly caring for our pet.

Avoid at all costs. This vet traumatised my cat who was forced to sit in tiny cage overnight with no litter box