VIDA Select Avis 

455
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nathaly was beyond helpful . Before signing up w Vida, I read many reviews which mentioned other “ coaches” at Vida to help find dates. I was really glad to get Nathaly. She helped me a lot over the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My matchmaker Johanna at Vida Select went above and beyond to vet my matches. Beyond the usual “non-negotiables”, she got to know me as a person and filtered my matches based on the soft stuff that ca... Voir plus

Noté 5 sur 5 étoiles

I had a hard time letting go of the wheel at first—I wanted to stay in control of the process. But once I learned to trust Shania and the team at Vida, everything felt much less stressful. As my time... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Nordika has been an incredible, attentive, kind match-maker. The process with the dating app (hinge) has been a learning process since the whole process is a bit awkward (a third party swiping and... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de rencontres

Écrit par l'entreprise

Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. Your dedicated matchmaker draws on our internal database of vetted singles and an active scout network, then handles the searching, screening, and scheduling. You see detailed profiles and photos before meeting anyone. No blind dates. No surprises. Since 2009 we've created 11,000+ relationships, with 82% of clients meeting someone special within 90 days. You approve every match. We handle everything else.


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4,2

Bien

TrustScore 4 sur 5

455 avis

5 étoiles
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A répondu à 87 % de ses avis négatifs

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4,2

Tous les avis

(455)

64 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Vida

Vida, frustrating and a NO. The teams did not take direction. I'd write to use one profile and they would post another. This happened repeatedly. The writer's writing was at a low level. Many sentences didn't make sense or simply were not even complete sentences. The team has form letters they send on any issues that minimize the problem insinuiating that they just don't know your taste and need more time when the problem was basic grammar. Example, the swiping team sent a match that had obscene language and it was clear no one was looking at matches they would pick. Vida customer service was quick to say it was a matter of taste. No, they weren't reading profiles. The person was reported and taken off the site. Again, the form letter said they were getting to know my taste. It's a low level group, stay clear.

10 août 2023
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Réponse de VIDA Select

Hi Leslie, Tara your matchmaker here. Thank you for taking the time to share your viewpoint on your experience. Every piece of feedback is invaluable to us, and we strive to ensure our clients always feel heard and understood.

I genuinely regret that the service did not meet your expectations. That said, I am pleased we were able to facilitate a date that you said went well! At the end of the day, our approach is not everyone's cup of tea, and for some, placing trust in the process is a challenge. I completely understand.

However, there are some specifics you've mentioned that need clarification, since they've been shared on a public platform.

The profile that you found objectionable was not a match our team presented to you for approval. You took a screenshot of this particular profile and shared it with me, expressing your intent to report it to the dating app, before we had completed the vetting process.

And while I regret that you saw content you personally found objectionable, humor is subjective, as is what someone might consider obscene. In the case of this particular profile, the line of concern (“Not allowed to say I’m Rich, Hung, and Funny, but I can say I’m not bald, bitter, or broke”) could be taken as light-hearted banter by some, while others might find it distasteful. Both reactions are valid.

Learning the nuances of your personal tastes and preferences does take time, and our approach to your search is an evolving one. We continuously refine the search based on the feedback we receive, learning more about our clients' preferences as we progress. This iterative process is a cornerstone of how we've successfully matched thousands of clients.

Regarding your profile text, our writing team produced several drafts based on your inputs. I even had a call with you where we created a document together, going through what you wanted to express in your profile and noting specific words and sentences you wanted used. The writers then took your requested material and edited it to accommodate the character counts on the dating platforms. It was indeed unexpected to note that some of your criticisms pertained to this new version of your profile.

While the vast majority of our clients leave the service satisfied, on rare occasions our approach simply isn’t the right fit for a particular individual. This is precisely why we offer a flexible pay-as-you-go model, with monthly packages rather than long-term contracts.

I know our Client Success Manager reached out to you via email, and I was disappointed to see you didn’t respond to her before posting this review. I encourage you to reach out to her, but if not, then I wish you all the best in your search!

Noté 5 sur 5 étoiles

The VIDA team were a pleasure to work with

The VIDA team were a pleasure to work with. They made the process seamless from the start. My matchmaker Nabeelah was attentive, friendly and ensured that they were finding the best matches for me. I recommend working with them.

10 août 2023
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Réponse de VIDA Select

Thank you for your kind words, it was an absolute pleasure working with you! All the best and don't be a stranger 😊 Nabeelah

Noté 5 sur 5 étoiles

An excellent service which great results. Thank you :)

A fantastic experience with VIDA Select and I would recommend anyone who is on the fence to take that leap of faith.
I’d previously struggled to get traction with dating apps and didn’t enjoy the amount of time required for them.
However, VIDA Select made the process easy and I was surprisingly inundated with more numbers and prospective dates than I could handle!
Lorraine was exceptionally patient with my hectic schedule and made sure everything ran smoothly. She also gave excellent advice as required which was really appreciated.
I felt that the whole process was focused on presenting an honest picture of me in the best possible light.
I’ve paused the service for the moment… hopefully I won’t need to come back but if I do I will use VIDA again without hesitation.

2 août 2023
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Réponse de VIDA Select

Hi Marcus, I'm thrilled to read this glowing review of yours! I wanted to let you know that the team and I genuinely enjoyed working with you. I really appreciate how you fully trusted us and the entire VIDA process. I just know that you're onto better ventures, and I absolutely wish you all the best! Thanks again, Marcus! - Lorraine

Noté 5 sur 5 étoiles

Expert and Professional

Charlotte was fantastic and hand held me through every step of the process with care and consideration. She was always responsive to my questions and addressed any challenges as they arose. I highly recommend Charlotte and the Vida team - they are the real experts in what is a daunting space. They make it easy with their professionalism, true expertise and real capabilities in this arena. I can’t thank you enough Charlotte - Thank You!

30 juillet 2023
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Réponse de VIDA Select

Thank you for the kind words. It was a pleasure working with you and I'm so happy you have decided to pause things right now whilst you pursue your new relationship. Wishing you all the best! - Charlotte

Noté 5 sur 5 étoiles

Lorraine was a pleasure to work with

Lorraine was a pleasure to work with. She was informative and in tune with my requests. Everyone was responsive and comforting during the interview and writing process. I highly recommend this agency and Lorraine as your match maker!

27 juillet 2023
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Réponse de VIDA Select

Hi Jordyn, I had a wonderful time working with you! Thank you very much for the trust you've given us, and for being so open throughout the entire journey. I wish you nothing but the best. - Lorraine

Noté 5 sur 5 étoiles

Positive experience with Melissa and Team

I had a very positive experience with Vida. Melissa J was my point person and was really great. To make this service successful you do need to get involved to inject your personality, so It was more of a collaboration than expected. However, at the end of the day, things worked out, and I feel much better about my profiles than before signing up.

18 juillet 2023
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Réponse de VIDA Select

Hi James,
Thank you so much for this lovely review. It’s truly been my pleasure helping you navigate the world of online dating. I’ll miss our calls but knowing that you feel much better about your profiles now than before signing up makes me really happy. I wish you all the best in your dating endeavors and I have no doubt that Lucia’s picked up some tips on being the best wing-pup a guy could ask for 😊 Melissa

Noté 5 sur 5 étoiles

VIDA is a great start for my future

VIDA has been very helping getting a poor girl that has never done online dating and didn’t even know where to start or even if I really wanted to start. Thank you Melissa. You were so easy to work with and made my experience very positive to where I have the confidence to continue carrying the torch you started.

14 juillet 2023
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Réponse de VIDA Select

Hi Jojo, thank you so much for the positive review! It was so lovely working with and getting to know you. Being a part of building your confidence as you venture into the online dating world means so much to me and the team and I have no doubt you’ll find that special person. 💜 Melissa

Noté 4 sur 5 étoiles

Good service

I was a customer of VIDA for 5 month.

At first I was with a matchmaker who hasn't worked out for me but than switched to matchmaker Nordika. She was really attentive, always had the time to listen to me and gave very useful advice. I had a very positive experience with her.

Also, I find that the writer did a good job at representing me, and writing things similar to what I could have written but in a way that it gets dates.

Overall, it's a good service and definitally worth a shot for people who are struggling to get real life dates through the dating apps or just don't have the time to spend hours on the apps typing messages.

6 juillet 2023
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Réponse de VIDA Select

Thank you so much for leaving us this review Jen! Really appreciate it. It was such a pleasure working with you. I am going to miss our catch-up calls. Wishing you all the best for the future and in your journey to finding love. Please stay in touch 🙂 Nordika

Noté 5 sur 5 étoiles

Simmy and ViDA are incredible!

What a wonderful service I found in ViDA. It does take a few weeks to set up and get going, but Simmy, my matchmaker, made it easy! She was professional n all communications during setup and in the online communications, as well as being a lovely human being. After just a few months of some serious dating, I’m happy to report that I have met my perfect match. I more than highly recommend ViDA. Ladies, get ready to date like a champion… because VIDA will help you narrow down and find your soulmate!!! You may have a ton of dates… but if you stick with your priorities of what is important, you will meet him!

10 juillet 2023
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Réponse de VIDA Select

Robin, it's been an absolute privilege and a pleasure to have been with you on your dating journey. I cannot express how wonderful it's been to work with someone with such an amazingly positive outlook on everything! I wish you the very best success not just in your new relationship, but in all your future endeavors! -Simmy

Noté 3 sur 5 étoiles

Great Customer Service

I did not have the greatest experience with this company initially. It initially felt like a waste of money. There was a lot of misinformation in my situation. When I spoke with sales, I was told my service would start after my online profiles were created and that was not accurate. It took almost 3 weeks to setup my profile which means I got 1 week of actual services. I also was not initially told I would need to pay for premium subscriptions to multiple dating apps so that was even more money I had to pay for them to "go live". The writing to my matches felt generic. My matchmaker Celia was kind a patient but she was only one part of the process.

In response to Celia's comments:
I was never told that my time started at my initial contact with the matchmaker. Also, 2 of the 3 platforms chosen were free but I was told the ONLY way the team could work on them was if I paid to upgrade.

The good news is, Rosalia reached out to me regarding the misinformation I received and immediately offered a solution. She is also doing further investigation to determine where the communication issues occurred. It didn't work out for me because of the misinformation but hopefully it will for you! Just know up front that your "clock" starts with your profile creation and it is HIGHLY recommended that you obtain premium memberships on dating sites that are offered for free. Also note, some dating sites require a subscription before you can even start using them. Do your research and you will likely have a better experience!

28 juin 2023
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Réponse de VIDA Select

Your matchmaker Celia here! I'm sorry to hear about your concerns with the service. Customer satisfaction is of utmost importance to us and we value your feedback as it helps us continually improve.

As discussed during the onboarding process, optimizing your online presence typically takes around 7 to 10 days. Your setup, which was slightly outside this timeline, involved some additional deliberation on the selection of platforms. However, you received two full weeks of live matching and messaging service (between 06/18 and 07/02), not just one.

We are very transparent about this first month being crucial to setting you up for success, and that’s why we generally recommend a minimum of two months of active service. As Calvin told you, just as he does every client, service begins with your kick-off call with your matchmaker. The first month is heavily devoted to crafting your profiles and optimizing your photo lineup in order to be able to attract the kind of matches you’re looking for. Then, during the second month, we are able to focus solely on making those connections. I understand that in your case you signed up only intending to use the service for one month, and I was happy to be able to deliver you a date opportunity within that time frame.

I’m disappointed to see you still felt there was an issue with “misinformation,” as we had several calls where I explained how the premium subscriptions on the dating apps work. While I understand you felt it was not explained adequately during your initial call, it is an aspect of the service that is very clearly spelled out in our simple 2-page service agreement every client signs prior to starting.

Clients are responsible for any platform fees, and while we can recommend non-paid platforms, we often suggest paid platforms as they offer an additional level of screening. This typically leads to higher-quality matches as people who are willing to pay for a platform tend to be more serious about their search. In your case, we used a combination of both, only utilizing one platform that requires a paid subscription.

I wish you had been more direct about not liking the tone and style of the writing! As you know, for the profiles we have an editing process that allows you to provide feedback, suggestions, comments, etc. to ensure they are a genuine representation. And while you did make a few edits, overall you seemed satisfied with the final product. You even commented “I like it!” on one of the suggested intro options, and wrote, “This is perfect!” when you approved the final drafts. And if you were concerned that the messages sent on your behalf sounded “robotic and nothing like you”, your writer would have been happy to tweak the approach to be a more authentic representation of your style. I double checked our correspondence and I don’t see any feedback from you regarding this at the time. Of course, I can’t fix a problem I don’t know about!

VIDA Select has helped thousands and thousands of singles find their ideal partners since 2009, but as with any matchmaking service, it’s not the perfect fit for every client. While negative reviews are thankfully few and far between, as 99% of our clients get dates and 78% of our clients meet someone special after just 3 months of service, there are actually a few negative reviews right here on Trustpilot. The vast majority of our clients leave happy, and I’m so sorry that you weren’t one of them.

Best,
Celia

Noté 5 sur 5 étoiles

Excellent Customer Experience and Results

I was hesitant to try VIDA because I had a bad experience with a similar service, but VIDA went above and beyond what I expected. Their staff is respectful and hyper responsive, they listened to my feedback and adjusted their service accordingly, and they were kind and friendly. My direct Matchmaker (Nordika) was basically my best friend.

Something to be aware of is that it does take about a month to build momentum with this service before results start happening. At first, I was underwhelmed by how many dates I was going on, but I two months in I ended up having to tell my Matchmaker to stop actively looking for new dates because I was going on more than I felt comfortable with.

30 juin 2023
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Réponse de VIDA Select

We are thrilled to hear that you are happy with our service Joël! Thank you for being such an Amazing client to work with and for leaving this review 🙂 Really appreciate it. - Nordika

Noté 5 sur 5 étoiles

Matchmaking dreams

I had a great experience with Nabeelah Adams, my matchmaker! She was very communicative and I enjoyed her understanding who I was and what I am looking for! VIDA Select is a comprehensive service that really makes a business of going out of business with quality matches that I might now have given a second chance. Thank you!

8 mai 2023
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Réponse de VIDA Select

Thank you for the kind words, Stephie. You are just such a good human and have the best, most positive vibes! I wish you all the best, you deserve a GREAT love story ❤️ Nabeelah

Noté 5 sur 5 étoiles

Highly recommend.

Donna was a pleasure to work with. She really listened to what I was looking for and was supportive when I wanted to waiver from what I was really looking for. Her team was responsive and reached out when they weren’t sure what made sense to do. I had been overwhelmed with online dating but now I feel more comfortable in preceding with the process on my own. They improved my profile and my confidence. i have a very demanding job and the team doing the heavy lifting was well worth it for me.

22 juin 2023
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Réponse de VIDA Select

Miriam, thank you for your kind words! It has been an absolute pleasure working with you throughout your VIDA journey. I wish you all the best on your future dating endeavors ❤️ Donna

Noté 5 sur 5 étoiles

Highly Recommended

Franchesca and the team at Vida made the whole process virtually seamless. They definitely took a real interest in me and my goals and I did not feel that this was a sham effort in any way. Neda was also very helpful for me with a style consult. I found the experience to be well worth it in saved brain damage and in helping manage the apps and in finding potential compatible matches. Highly recommend.

8 février 2023
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Réponse de VIDA Select

Hi Nick,

Thank you so much for the high praise. You were a pleasure to work with. If you need anything else in the future, do not hesitate to reach out. All the best!

Kind regards,
Francesca

Noté 5 sur 5 étoiles

Very helpful and friendly

Jessica Bailey was very helpful and friendly. Always in a good mood and has a charming personality. Plus the accent is very cool.

18 juin 2023
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Réponse de VIDA Select

Hey Farzy! Thank you so much for the kind words, I enjoyed working with you and wish you all the best for the future ❤️ Jessica

Noté 5 sur 5 étoiles

Micheal and Nordika made my journey to…

Micheal and Nordika made my journey to finding love amazing! I feel like we are best friends now. It was so fun to giggle about boys like school girls! Thanks for everything!

15 juin 2023
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Réponse de VIDA Select

Thank you for your kind words. We absolutely loved walking this journey with you. Wishing you all the best for the future. Please stay in touch 🙂 Nordika

Noté 5 sur 5 étoiles

Celia Anthony was fantastic

Celia Anthony was fantastic, providing valuable suggestions and insightful perspectives. She devoted ample time to offering personalized attention and feedback. Her guidance significantly impacted my dating journey, leading me down an unexpected and delightful path. I highly recommend her services.

12 juin 2023
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Réponse de VIDA Select

It was an absolute pleasure having you as a client, thank you for being open minded and for giving this process a chance. I wish you all the best in finding love, and I do hope you will share this with me. - Celia

Noté 5 sur 5 étoiles

Vida Changed Dating For Me!

Vida completely changed my experience of online dating! Annnnnd… I’ve been now dating a man for a little while who embodies all of the qualities I was seeking! While it is still the beginning with him, I am impressed with how quickly I met a cute man of character! Especially thanks to Nordika - for finding him and setting up our connection!

Before Vida, the swiping and messaging on my own was overwhelming. I cried a lot and spent hours doing “clerical work” on dating sites just to set up two or three dates. Vida not only did all of the hardest part of dating for me - they did it in a very professional and personal way - Nordika really was rooting for me to find my man. She knew how heartbroken and exhausted I was from dating and my dream of a life partner was her goal too! She seemed to work every single day of the week - to encourage me, find the best matches, and she even screened men that didn’t seem kind or respectful. She took time to understand what I was looking for, listened to me cry (in the beginning when I was nervous about trying Vida), and she put in so much effort to find me a match that fit what I was looking. My biggest concern was how Vida and Nordika would handle messaging men - but the messages that Vida sent on my behalf were respectful, friendly, and portrayed me in a genuine way! I am so impressed with both the professional quality of Vida, combined with the loving and personal touch. I tell all of my single friends that they need their own Nordika!

12 juin 2023
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Réponse de VIDA Select

Hi Katie! Thank you so much for writing this lovely review. We really appreciate it. Thank you for putting your trust in VIDA and allowing us to take care of this process for you. It is an absolute pleasure working with you. You are one special lady and I wish only the best for you 🙂 Nordika

Noté 5 sur 5 étoiles

I primarily worked with Lorraine

I primarily worked with Lorraine. She was very personable and attentive. I felt we had a good first interview and she was able to draw out specifications I wasn't even particularly aware I had! I also met with stylist Neda prior to my photo shoot. She helped me make solid choices and built up my confidence by encouraging my overall style direction.
Overall I felt the entire team was responsive and proactive. I really appreciate Lorraine's patience and perseverance as I juggled work and reentering the dating scene. I am very satisfied with the service and definitely will recommend it to others going forward.

7 juin 2023
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Réponse de VIDA Select

Thank you very much for taking your time to share these kind words for me and my colleagues! It really does mean a lot to us! I just want you to know that it was such a pleasure working with you! I really appreciate your trust and confidence in me, our team and the VIDA process as a whole. I sincerely wish you all the best! Take care, Michelle! 😊 - Lorraine

Noté 5 sur 5 étoiles

I worked with Charlotte

I worked with Charlotte. She was amazing and extremely helpful and communication was very fluid. I was very happy with my experience. It was a great value.

2 juin 2023
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Réponse de VIDA Select

Hi Jackie, thank you for the kind words. I really enjoyed working with you and I'm so happy that you had a great experience with VIDA! Wishing you the best of success. Charlotte

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