Videoconverterfactory Avis 12

Lifetime free upgrade agreement is not true. I Purchased Wonderfox Converter Factory Pro in 2018 and did receive an upgrade in 2021. Now I am refused an upgrade to version 28. I contacted the company recently and have not received a reply. Now the older version has been deleted from my computer and when I try to re-install, I am sent to the website trying to sell me the latest version. Bad business conduct!!

Best out there. VERY cost effective.

Worked intermittently for a month or so. Now wrks for about 1 out of 15 different download requests.

Their product WonderFox DVD Ripper Pro has a number of disadvantages.
For example, there is no automatic interlace detection, which means that after editing you will find out that something is wrong with the ripped video and you will have to start all over again and use the deïnterlace option, if you still have the DVD then.
Ripping videos with subtitles is only possible in MKV H.264 mode. But you will not read that anywhere, you will have to find out for yourself after problems.
No professional software that WonderFox DVD Ripper Pro

The software works faster than VLC, but with the same settings the quality is inferior. The record option seems to be for decoration only, for there are no key options in the settings. You get one key to end recording, but none for start, pause etc.
I had doubts about the refund policy, after reading it and some of the other reviews. But after a friendly mail and refund request I got the full money back. Therefore I updated my initial review and gave it 3/5 instead of 1 star.

absolutly scammed. they advertize for cheaper than usuall to get your money. reached out to support and absolutly no response. they are SCAMMER BEWARE

Took my money and delivered nothing. It’s a scam

I purchased this product and after the download it would not work. Emailed about the problem ggetting no response. I got ripped off.

Ausdrückliche Rüge an den Finanzdenst 2Checkout (Now Verifone). Dieser Dienstleister ist nicht in der Lage eine korrekte Paypal Sofortzahlung richtig zu buchen und nicht in der Lage einen klärenden Dialog mit dem Kunden zu führen!
Videoconverterfactory sollte sich unbedingt mit diesem Dienst regulierend abstimmen denn sonst verlieren sie sehr zugewandte Kunden!
Obwohl ich die gewünschte Software sofort per Paypal bezahlt habe hat mich der zwischengeschaltete Finanzabwickler 2Checkout (Now Verifone) wiederholt aufgefordert die Bezahlung auszuführen. Alle meine als Beweis aufgeführten Rückmeldungs Emails bewirkten nichts. Ich wollte den Kauf über Paypal rückgängig machen und daraufhin hat sich Videoconverterfactory endlich direkt an mich gewendet um den Schaden zu begrenzen. Das muss lobend anerkannt werden.....dennoch: Ich würde bei der Bestellung jetzt vorsichtiger sein und nicht per Paypal sondern lieber über Klarna kaufen.
Zur Zeit ist noch ungewiss ob ich überhaupt etwas von meinem "Beitrag" wiedersehe.

I recently started using HD Video Converter Factory Pro and I'm extremely impressed with its performance. As someone who frequently works with video files, this software has been a game-changer for me. The interface is user-friendly and intuitive, making it easy to navigate and utilize all of its features. The conversion speed is lightning fast and the output quality is exceptional. I've tested it with various video formats and it has handled everything with ease. Good work!

Stay well away from this company.. I tried the trial and it was wasn't good, therefore I tried to uninstall... it won't let me. It displays a pop up and if you refuse their discounted option to buy it puts you in a loop to uninstall again... leaving the software on the PC

Beware... very much a scam

The software does not work and when asked for refund, which is advertised on their website but it is not respected at all and they ask for an image of your video to be sent to them to prove that their software is not working as advertised!

'30-day refund guarantee. We're confident WonderFox software can supply you with the best experience. If you’re not satisfied with our products, on the first 30-day after the purchase date, we will refund your money.'

Here is their refund policy in full, which is not mentioned on the main website.
30-day Money Back Unaccepted Circumstances

1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
2. You changed your mind after placing an order.
3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
4. Refund for part of a bundle.
5. Special offer product.
6. Request for a refund of more than 30 days
30-day Money Back accepted Circumstances

1. You purchased a wrong product, and then purchased the right product from videoconverterfactory.com within 30 days.
2. You've been double charged due to the system problem of the third party payment platform.
3. The product has technical problems.
4. You never received the registration code of the product from us, and got no response from our support team within 24 hours after reporting this to us. Retrieve Registration Code >>
5. Delay your works because from registration code is invalid.

In order to evaluate whether you have the right to the refund, they ask for an ISO file of your video file to be sent to them so they can decide whether it is their software at fault.

'We have accepted and Unaccepted Circumstances in our refund policy. We cannot issue a refund for this reason. Please send us the ISO so we can confirm the issue and issue a refund.'