Do not buy anything from this company
After spending $2000 on a fixture it came missing parts. No customer service ever returned emails
The phone number goes to voicemail without any out going message
Réponse : Vidirlighting
Dear Sharon,
We are very surprised and saddened by this review, especially considering the effort we put into resolving your issue. We feel it is necessary to clarify the detailed timeline for transparency:
6-Month Gap: Your order was placed in February and delivered in March. However, you only contacted us regarding the missing part on September 25th—6 months after delivery.
Immediate Response (No Excuses): Despite this significant time gap, we did not make any excuses or reject your request due to the expired timeframe. Instead, we responded to your email on the very same day (Sept 25th) to help you.
100% Free Resolution: We immediately arranged a replacement for you. We covered the cost of the part and the shipping fees entirely. You were not charged a single penny.
Transparency: As confirmed in our email thread, the replacement has already been shipped with tracking number MYIDB00066376YQ.
We have been responsive and responsible throughout this entire process. Since we honored our commitment to fix a 6-month-old issue for free, we kindly ask that you honor your promise made via email to update this review.
