Viking Optical Centres Avis 

Prompt, efficient, helpful service

Have used the company before and will use again.
Easy to use website and rapid delivery of items ordered.
The staff in the store are knowledgeable and provide excellent advice and service.

Easy to order, decent price and speedy delivery.

Order a new pair of binoculars and had a really quick services. Order was despatched quickly and item was delivered on time.

Good result. My 12+ year old binos had stopped focusing properly and had become unusable, returned good as new including a couple of adjustments I didn't realise were needed. Excellent communication all round and a good price, very happy.

The repair service and customer service is excellent. Helpful and speedy too. I really wanted my binoculars repaired for going away and they could not have been more helpful. Thanks!

Well packed parcel & quick delivery all good thanks’

Viking Optical repair service is second to none.
Nicolas welcomes you with a friendly smile and carefully notes what the reason why your equipment needs their attention.
After a short wait I was provided with a detailed description of the work that was required to sort out the problem, and how much it would cost.
I felt that the quoted price was very reasonable and happily left my equipment.
Two days later and the work was done,Joe had worked his magic again.
It was like Xmas as I unwrapped my telescope and binoculars. They looked like new and looking through them was brilliant.
Thank you Viking Optical, you are magical.

The binoculars are great & they arrived promptly. However the experience of being constantly hounded for a review rather grates with me, so I'd probably choose another shop next time.

Very helpful and reasonably priced service

Great product at a great price. Rapid delivery, extremely well packed.

Fast efficient service
Kept informed of progress with my order
No hesitation in recommending this company.

Outstanding service from Viking! I sent them my Kowa TSN822 for repair as grease had found its way onto a prism. Despite the scope having the well-known sticky paint problem, the technician carried out the necessary repair and clean. In addition he discovered a crack in the casing and managed to seal this before refilling the scope with nitrogen. At all times Edward and the technician kept me posted on the progress, either by email, with photographs of the discovered issues, or telephone calls to discuss possible difficulties. Fortunately the repair was successful and the scope was swiftly returned to me.
A truly professional and friendly service!

I had a set of RSPB WPG Binoculars that wouldn’t focus
They were returned to Viking for a review and possible repair. Viking made contact and explained the issues and gave a cost of repair .
They have just returned them back in an extremely short time and they are as good as new
Many thanks for the service and that makes me glad to own a number of their products
Well done to the team.
A very satisfied customer

I DID A GOOGLE SEARCH FOR BINOCULAR REPAIR FIRMS AND SAW VIKING OPTICAL SO MADE AN INITIAL ENQUIRY. THIS WAS ANSWERED VERY QUICKLY BY EDWARD WHO EXPLAINED THE PROCESS AND COST, IN A MOST POLITE AND HELPFUL MANNER.I DECIDED TO GO AHEAD WITH A GOLD SERVICE AS MY FATHER'S OLD CARL ZEISS BINOCULARS WERE UNUSABLE AS THE IMAGES WERE DULL AND GREY.THEY WERE SENT OFF AND THE TIME SCALE WAS EXPLAINED - 4 X WEEKS APPROXIMATELY FOR REPAIRS WHICH I WAS ASSURED WOULD SOLVE THE PROBLEM CAUSED BY FUNGAL DAMAGE TO THE LENSE COATINGS. THE WORK WOULD BE DONE BY THEIR SPECIALIST IN ZEISS AND I HAVE JUST RECIEVED THEM BACK, VERY CAREFULLY PACKAGED. THE IMAGES ARE NOW UNBELIEVABLE! NOT ONLY IS THE CLARITY AND FOCUSSING EXCEPTIONAL, ALL FOR THE VERY MODEST COST OF £85 PLUS VAT .
I WOULD HIGHLY RECOMMEND THIS COMPANY NOT ONLY FOR THE EXCEPTIONAL SKILL THEY OFFER, BUT FOR THE VERY HIGH DEGREE OF CUSTOMER SERVICE.
THANK YOU ALL AT VIKING.

I sent my binoculars to the Halesworth branch for repairs. I soon received a phone call telling me the cost of repairs. This seemed very reasonable so I told them to go ahead.
Less than a week later I received the binoculars from Viking, and I am very pleased with the quality of the repair - they are like new!

Good advice and help with my purchase as assistance in speedy delivery. Thank you