Villagevets Avis 

22
TrustScore 2.5 sur 5

2,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A huge thank you to Sinead and Denise at Village Vets Ashbourne for their excellent care they gave to our dog Archie. Its was a scary experience of what happened with Archie but your professional appr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thanks to Catarina, Rafaela, Justina and Brenda and I am sure all of the rest of the team in Grey Abbey, Shadow has changed from being terrified and having to be carried in and out of the clinic a c... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

So many hidden cost 88 for a plaster change and eyedrops come on like, I have cancelled the health plan as I have been paying 25 a month with them for i dont know what, changed my vet to assisi clinic... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

"While the staff at Village Vets were kind, I was shocked by the cost—160 for a 20-minute visit some drops and pain killers. This is exactly why so many pets end up in shelters—people simply... Voir plus

L'entreprise a répondu


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2,5

Bas

TrustScore 2.5 sur 5

22 avis

5 étoiles
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A répondu à 92 % de ses avis négatifs

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2,5

Tous les avis

(22)

19 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

My guinea pig has died because of them

Vv Bray.
I wish I could give 0 stars.
Bounty' s misery, due to this clinic's vets' incompetency and apathy have lasted too long. I first took him in Nov 2024, as he had 2 problems: a swollen nipple and urinating discomfort.
He was seen by vet Bairbre O' Malley, who was supposing it could have been a urinary infection. About the swollen nipple I was told I discovered that issue too early (as if it was a bad thing). Bairbre prescribed him an antibiotic and a pain killer, to be given for a couple of weeks, to see how it went. After 2 weeks nothing changed and we went back for another visit. At this point vet Bairbre’s view changed: without repeating any urine test to see if there was still an infection, she diagnosed Bounty with a propensity to accumulate calcium in his bladder. New medicines, and also stressed the guinea pig by flushing his bladder. About the nipple she took a sample and decided to do a biopsy. Bounty wasn't getting any better, and his discomfort while peeing was increasing. Weeks passed and the results of the biopsy were negative, but vet Bairbre wanted to remark to me that the sample checked wasn' t conclusive (so I paid a lot of money for nothing). She wants me to bring my guinea pig back for another check. This time she also diagnosed a mass under Bounty neck, but she is still confused as to what the issue can be. Coming into Christmas I am worried as Bounty's nipple hasn't improved and he continues to have difficulties urinating. There seems to be no treatment plan in place to help him. All diagnosis and treatments are delayed due to her being closed over Christmas (as in christmas period, everything stops). I then decide to book another appointment with vet Bairbre on Jan 21st 2025, she confirms by phone with me but, when I arrive at the clinic, Bounty is seen by another vet (Clara). She is there trying to figure out what is wrong, I had to tell her everything, as she seemed to not even read Bounty's history. She actually said she was confused (...). I asked her to consult vet Bairbre, who was present and knew Bounty's history but didn't examine Bounty. No explanation was offered as to why Bairbre didn't see Bounty nor explain his history. They decided to flush Bounty's bladder again and do a biopsy to his mass on his neck. Bounty was discharged on Thursday 23st of January, when I was told he was doing fine and very active. When we arrived home, Bounty was in pain not eating and he had lost more than100 g during the 2 days at in the clinic. I called them on Friday, desperate as Bounty wasn't even eating. They asked me to bring him back immediately (another stress for my poor baby). Once there, vet Clara told me that the result of the biopsy were very bad and, only then, after months of my Bounty agony and stress, it was thought to do a ct scan to his abdomen.
The scan’s results were a nightmare: many lumps in his body, one of which compromising the good functioning of Bounty’s bladder. I was told I had to put him down, and I had to decide in 5 minutes as vet Clara had to go home to her children. She rushed me to decide. So cruel and unemphatic. Bounty spent one more night in their clinic. After that I went there to pick him up and try to cure him at home, as they don’t work on Sunday. Unfortunately when we arrived home Bounty was bleeding from his penis. I decided then he had to stop to suffer. Bounty passed away on Jan 25th afternoon, in the vet clinic Fox, with me talking to him the whole time, and a very nice vet gave me all the time to say goodbye.

25 janvier 2025
Avis spontané
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Réponse de Villagevets

We are very sorry to read about Bounty and the distressing experience you’ve described. Losing a much-loved pet after a prolonged period of illness is incredibly painful, and we understand how upsetting this must have been for you.

We want to assure you that we take concerns about clinical care and communication extremely seriously. Cases involving complex or progressive illness can sometimes evolve despite investigations and treatment, but we recognise how important it is that owners feel fully informed, supported and treated with empathy at every stage.

We take concerns like this very seriously; and if you are open to it, please contact us directly so we can look into this further.

We are truly sorry for your loss.

Warmest regards,
The Village Vets Team

Noté 5 sur 5 étoiles

Village Vets, Rathfarnham. They have been our family vets for 11 yrs.

Rathfarnham Village Vets have been our family vets for 11 years. These wonderful & caring people make our pets feel welcome, loved and cared for. The lovely greetings that our cats and our dog receive is both comforting for our furry family members and puts us humans at ease too! They are literally life savers and I have no problem recommending them to anyone.

1 janvier 2025
Avis spontané
Logo de Villagevets

Réponse de Villagevets

Thank you so much for your incredibly kind words and for trusting us with your furry family members for the past 11 years - that truly means the world to us.

It’s always our goal to make both pets and their humans feel welcome, comfortable and cared for, so it’s wonderful to hear that this has been your experience.

We’re so grateful for your recommendation and for being part of the Village Vets Rathfarnham family for so many years. We look forward to continuing to care for your cats and your dog for many more to come.

Kind regards,
The Village Vets Team

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