Vine Medical Group Avis 

This is a 5 star review for my visit to see the nurse yesterday for a health check. She, Andrea was lovely and put me at ease. Asked me a few simple questions and took some blood. I am a problem to get blood out of so she reassured me and was so gentle with no bruising. It was all done with an interest in me as a patient and person.

I was happy that I got a face to face appointment. The doctor listened, checked my problem, was pleasant and friendly, just like the old days. I left feeling very happy with the doctors professional approachable manner

Appointment on time. Nurse friendly, helpful and professional. Did not feel like being hurried out the door.

HCA Sam Paffey was ready to go and all prepared as I entered to the room. She had very good people skills and had planned future date prior to me walking in the room. She was very efficient.

I booked my nurse appointment via NHS app and it was quick and easy to use. The app gave me multiple dates and times I could choose from which was great as I am a patient working full time and trying to book around meetings etc used to be a nightmare. Stakes lodge staff were polite and friendly. I was in and out literally in a few minutes for a warfarin blood check. Very efficient service.

Blood pressure stable, no need for increase in meds. Dealt with efficiently.

The friendliness of the staff makes the experience good, in my opinion. Sometimes you need reassurance when you arrive at a surgery. I have always found the reception staff and medical staff very helpful and very understanding especially as visiting a doctors surgery is quite different now since Covid took place.

I had a phone call from the nurse to confirm an appointment date and time 2 weeks prior to the actual appointment. All fine. The day before the appointment, I received a text reminder informing me the time had changed from 1600 to 1330. Fine, I re-organised my work schedule. When I turned up for the appointment at 1330, I was told there was a 'glitch on the texting system' and the appointment was in fact still 1600, in 2.5 hours time. There was no apology from the male receptionist (don't know his him). He was unhelpful, none apologetic and even accused me of being confrontational which certainly was not the case. I tried to explain to him his customer care manner was very poor but he would not relent and basically still didn't apologise. Also, my wife had the same experience and as a dental hygienist had to reschedule all her appointments twice. Very frustrating and unprofessional experience. A female member of staff did apologise and explain they were having problems with the texting system. Shame her colleague didn't have this approach

On time and the nurse was very helpful in me understanding symptons to watch for etc in connection to diabetis 2

The Doctor made my very relaxed and the examination was not stressful in any way .The fallow up is on going and very easy and promp
Thankyou MB

Very quick response, and an appointment within 24 hours. Excellent

We had a diabetic review with Emma the Diabetic Nurse. Emma was very professional advising the use of insulin and Sitagliptin. Her care and concern was amazing !! Thankyou

, Professional and quick 5 stars

Had a very positive first appointment at the Forest End Surgery. Dr Fleischer was very helpful and I also received a prompt SMS message about my enquiry regarding physiotherapy appointments. Thank you.

This one star is not only for one issue experienced in practice, but long coming. I know some people may have a different positive experience than me but the following is what I have personally experience in the pass 12 months: My Issues: Front desk rude and dismissive, phone line always 25+ people waiting and after 60 minutes line drops, online booking never working, Doctors see you as a day quota number, 30+ minutes waiting in reception to see a doctor when you manage to get a booking. I have experience nearly a half a dozen different practice in the past 10 year, some Great and some okay, but Vine Medical is by far the worst experience I have had. When comparing Vine Medical to the okay practices I have experience, the okay practices feels like 4/5 stars. Seriously contemplating re-registering with my old practice which is a 25 minutes drive.

Really lovely nurse
Was very caring didn’t rush the appointment
Took time to explain what was happening with my Asthma
Thank you