Violet Grace Avis 247

Ordered a word art for my son & daughter-in-law’s 10th wedding anniversary but was very disappointed to receive the item. Firstly the words were so tiny you could hardly read them and also horizontal so illegible. It arrived as a flimsy A4 piece of paper and was not even mounted in the frame. The frame cost £17 and it was a cheap flimsy frame with a plastic front instead of glass which I could have bought for £5. I have received and also ordered same gift from other companies & have been delighted.

Will never order a gift from them again as it has spoilt our anniversary surprise to them.

A personal message was missing, 1 name omitted,
Still waiting for outcome addressing this problem

I have used this company a few times now and have always been pleased with the product and service.

I received my hammer Cross after a very long wait and it almost seems like it’s plastic so I would like to return it and I have sent them messages every day and they have not yet responded to me and it’s been over a week. I don’t like being ignored, especially when I have a right to return it.

I bought two necklaces from Viole grace for Christmas, I was hugely disappointed. The picture shows a dainty necklace and what I received looked like it came from a children's toy vending machine. I have emailed them several times but zero response! I wouldn't even give them one star if there was a choice to do so. Do not buy from this company! The good reviews obviously come from friends.

Mid spelling on gift received, contacted Violet Grace multiple times but they won’t even respond. Not great service at all.

Good morning,

I ordered three times in December 2024 and once in January 2025.

I was very satisfied with the responses from violetgrace.co.uk and the service.

However, I was very disappointed with the service I requested in December.

No response to my emails... Very long wait... And extremely disappointed with the service... it's UNREADABLE... I couldn't even give it as a gift!

I demand compensation... I would like to receive a legible copy by email with fewer repeated words...

I am disappointed and angry.

Sincerely, Annie Loriou

I received my order (34710) October 30 and opened November 1. On November 2, I sent an email to the customer service provided on the website, requesting a return and refund. They provide a quick response and explain return shipping is required but offer a percentage off if I will keep the items. Today is my 9th email within one week and they must have run out of auto replies because they have returned to the original email offering 25% off to keep it. It got up to as high as 50% off. I simply want a refund as this is what the website promised, and I started the process with 3 days of receiving. I have let them know. I will post truthful reviews, that will deter others from using this site as well as contact the Better Business Bureau if I do not receive contact within 24 hours with directions for a refund. I have been very patient with this process and I’m not asking for anything other than what I was promised.

Trying to return a necklace, they will NOT send me a return address!! Keep offering me discount to keep it but I dont want it!!WOULD NOT ORDER AGAIN! WILL BE TURNING THEM IN TO BBB...

My name is Ann Ford, I received my necklace but the little bar that goes through the round part to hook the 🕑 ends together was missing. If I had an address I would back for a refund. Very disapointed. Please respond
Ann Ford

You actually do what you say you’ll do in an efficient and timely manner. Your products are first class and arrive on the day you say.

This was the second time I have ordered a picture form yourself as I was so impressed with the first one. Both were for part of a retirement gift. Both colleagues were very happy with their heart word pictures which were in a very nice quality oak frame.

Really pleased with the new baby card. All words, date, time and weight included beautifully. I need not have worried about letters going onto the next line on order review. This is the fourth baby I have ordered for and they all look lovely.

So disappointed with this company. They eventually sent a final proof of the card I ordered for my son’s Graduation, but never sent it. I wanted to give him something personalised, now it’s so late in the day, I’ll have to get a shop bought one.
Also, oddly all emails are sent at 4am- I’m not convinced that this is a small company based in the New Forest as advertised! Especially as I offered to collect the card as I’m not too far away. Funnily enough, no response or reply to my emails since!

Good design and print. Nice personal gift

I can’t Thank you enough for such wonderful products. I constantly use your company as much as I can because I’ve never been disappointed yet. It’s always a fast delivery and great quality items.
I did find this last item a little awkward in the fact that I had to write what I’d like inside the card even though I had selected a blank card. I was then disappointed when it wasn’t in there.
I will still use this company though.
Thanks again for your services

Purchased personalised cricket card so disappointed. The design is great which is why I ordered it but the card is thin and flimsy. Embarrassed to send it!! Will have to purchase another card elsewhere.

I had a customised print, which was amazing.
Great communication and customer service.
Very prompt delivery.
Highly recommend.

It's my third order here and I can't be more delighted.

A good present for my grandson. Who is mad keen on cricket.
It took over a week to arrive after I got the message that it had been dispatched.