Visit London Avis 

I booked two tickets for Stick Man through the Visit London website and paid £60 in total.

I subsequently found out that the theatre’s own website had the exact same tickets for £41 — a £19 difference.

I completely understand that ticket agencies may charge booking fees. My concern is that the additional amount was significant, and it wasn’t clear to me when booking how much of the £60 was the actual ticket price and how much was an agency/booking fee. Had I realised I was paying around £19 more than the theatre’s own price, I would have looked elsewhere or reconsidered the purchase.

I contacted Visit London to raise this issue and have followed up, but I have received no response at all.

I have also raised the matter with London Theatre Direct, who have refused to reconsider the difference.

I find it particularly disappointing that Visit London has not even acknowledged or responded to my complaint. If you are booking tickets through Visit London, I would recommend checking the venue’s own website first to make sure you aren’t paying significantly more for the same tickets.

Wer bei VisitLondon ein Ticket bestellt, wird im Hintergrund an den Anbieter weitergeleitet. Man bezahlt den Ticketpreis, erhält aber k e i n Ticket, sondern nur eine Nummer, mit der man das Ticket runterladen sollte. Das klappt aber nicht, weil man auf den Veranstalter warten muss, was bei mir nicht klappte. Deshalb rate ich dringend von VisitLondon ab. Bucht euer Ticket direkt beim Veranstalter.

This advertises itself as the official tourist information guide to London. Having spent several minutes checking the various links for my query, I see the following disclaimer:
Please note we are unable to reply to individual tourist information requests by letter, phone or email.
So what is the bloody point of you then??