Vital Energi Avis 

Try to pay a bill over the phone and one they don't return the call as promised before Christmas, two they didn't reopen unrill yesterday., three they had the call queuing for over 50 mins yesterday before I hung up with only me in the queue and today when calling it goes through to a residential voicemail system (probably of a homeworker). I said on a previous review they couldn't organise a night out in a pub I was wrong I don't even think they would find the pub!!! 🤬

Update 20 mins after posting this someone answered the phone and took payment hallelujah!

Daniel and Harry from vital enegie are really a great technician/Specialists in fixing and servicing the boiler. They are friendly and offered a professional and quick service everytime you need them.
Thank you.

Gerhard was both very professional and personable when he came to fix my boiler. He went out of his way to source the part that needed replacing.
When examining the boiler he explained everything to me and how different parts of the boiler work in order to best explain to me what the issue was, demonstrating his in-depth knowledge of the boiler system. After a previously poor experience with Vital Energi some months back, Gerhard is a fantastic representative for the company.
Thank you Gerhard, your work and effort this evening was very much appreciated!

We were having problems with our underfloor heating system despite a visit from a local plumber and weren’t sure where the problem was. Sarah at Vital Energi was very helpful in co-ordinating an investigation into the issue and the engineer who visited us was very polite, knowledgeable and thorough. He quickly fixed the issue with our HIU and went above and beyond by also checking each of the heating manifolds. Great communication by email throughout. Thank you!

Ethan being so helpful and very professional.I will definitely recommend to my other neighbours, he fixed the problem I was having with heating .He is very knowledgeable too .
Keep up the good work.

Thanks to Harry who fixed the problem quickly and efficiently offering various options when a return visit may have been required. Harry was also friendly, helpful and very capable leading to a great experience.

Great service from Harry Hynes and Daniel Wells. They arrived on time and completed the job efficiently. Very friendly and gave extra advice and help when asked. Provided a service above and beyond what I expected. Would highly recommend both these gentlemen!

Michael the engineer from Vital came this morning to finally get all the wiring and thermostats working correctly for the floor heating. After 3 months and having lots of different operators not being able to fix the concerns. Particularly the electrician left wires hanging unprotected and also wired everything up incorrectly.
Michael knew exactly how to fix everything and the floor heating is wired up correctly pipes are marked correctly and thermostats we are able to correctly setup up for whatever rooms we want the heating to work in. Thank you Michael you have been the STAR ⭐️ of all this.
I also want to point out to Vital that because all was NOT correctly setup it has cost us a lot of extra pounds to try and stay warm.
Your customer Service on the phone are great when you finally can get onto them. There were days when I waited to be connected to an operator for over an hour or so. Obviously you need more staff to make this a better customer experience.
Again thanks Michael you really know your profession.
Maro & Amelie (Preece)

Daniel W was incredibly helpful, kind and informative. A credit to Vital.

My experience with Vital Energy was brilliant. The team of engineers who came in to do the work. Where Daniel Wells Harry Hayes and Alvin.Adiz.

I am disabled with limited mobility and the engineers came in to my property very respectfully introduce themselves outlined all of the work they were to carry out. gave me realistic time frames of when the work would be completed.

Also made sure to clean up everything in every room they used and outside of the property as well. Very professional.

The work was carried out over a two day period.

Really nice friendly team.

Dan and Harry were very friendly, professional and knowledgeable. They were on time and did an excellent job. They resolved my heating problems and made me a very happy a d satisfy customer.

Fantastic service by both Harry Hynes and Daniel Wells, very responsive and professional yet polite, friendly and very down to earth. Super knowledgeable as well, Daniel called me the night before to check the issue and both Daniel and Harry came first thing in the morning the next day to make sure the issue was sorted. They are both a real credit to the team!

Great customer service on phone

If I could I would give it 0 I’ve been without heating and hot water for many months so I’ve reached out to their company. No help what so ever very rude staff and did not care for my needs , I have tried to speak to managers however I’ve been told that they are busy. I am very disappointed and appalled, the only time I got through they said they could not locate my postcode. 0/10

I am an elderly customer. I have never been so poorly treated in my life.
There is never anyone available to help me and my heating has been off for over a week. The staff, especially the managers are so apathetic, they don't care at all. I'm horrified by the service.

Customer Service is good. They checked the details of an old bill and make responding refund to me for incorrect payment.

Ozkan seemed to know what he was doing. A week later we still have hot water. By and large Vital have been impressive. A welcome change from previous contractors.

I've been having hot water problems for 1 year or so with shower, and Sean Robinson managed to fix it twice quickly (after others misdiagnosed the issue)

The helpline always tends to think it's my shower, some other engineers think so too. But it's actually the heat exchanger device getting old and has build ups, should hopefully be replaced soon (as this problem is recurring)

Sean diagnosed the problems quickly and was able to fix it in 10-15 mins, great engineer! And explained the problem to me so I understood better for future. Many thanks!!

Ellie delivered prompt response and update to me. Much appreciated and would like to express my thank here