I ordered 4 conditioners and received 2 conditioners and 2 shampoo. Packing slip said it was 4 conditioners. I thought it would be easy to communicate with this company and get this fixed. I emailed... Voir plus
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My daughter was diagnosed the ADHD-Inattention. Her pediatrician recommended that she take Equazen along with her prescribed medication. She's been taking the the equazen for 2 months and her focus an... Voir plus
L'entreprise a répondu
Great selection, super fast shipping. Love the baby products especially that bath soap. Search works really out. I like that I can save my profile with address and credit card info and review previous... Voir plus
L'entreprise a répondu
I feel that the online picture of product is deceiving, as I had ordered my product from another supplier, and the picture and description looked the same. When I received my product it was half the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Your wellness shop, offering Pure, Green, Safe & Fair ethically-sourced health & beauty care. Vegan, cruelty free beauty, healthy snacks, cosmetics, supplements & aromatherapy. FREE Shipping to Canada and US on all orders under 3 kg.
Coordonnées de contact
Bay Street 161, M5J 2S1, Toronto, Etats-Unis
- vitarock.com
4,0
Bien
32 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Received orders very quickly and …
Received orders very quickly and customer service is totally awesome, I had a small issue, had to contact them and they looked after me quickly. Awesomely great company to purchase from! Highly recommended. I am a very happy customer, thank you :-)
Linda
10 novembre 2017
Avis spontané
Réponse de Vitarock
Hi Linda!
We appreciate you taking the time to review us and share your whole experience. Looking forward to serving you again. Take care.
Best,
Ian - Ethical Shopping Ambassador, Vitarock
Crap customer service.
Placed an order through paypal. Guess vitarock gets your address from paypal. Forgot to update my adress with paypal. My order got placed before i realized the mistake. When order didnt show i looked into problem. Realized mistake. Got in touch with customer service and was told too bad. They got their money and thats all they needed. Never ordered from them again. All over a $25 order. Get better service on ebay from chinese vendors. Save your money.
9 novembre 2017
Avis spontané
Réponse de Vitarock
Hello Peter,
Thank you for taking the time to post a review. We appreciate all customer feedback as it helps us improve our service, website, and delivery process.
I am sorry to hear that our communication to you was not clear or helpful, and have spoken to our representative here about the incorrect address situation and what was done to resolve it.
I'm confident we can make it up to you. Please contact Ian at customercare@vitarock.com at your convenience so we can review and fix the problem.
Best, Ian - Ethical Shopping Ambassador at Vitarock
Excellent service for my first time …
Excellent service for my first time use. Product was as expected and delivery was timely I would recommend Vitarock to anyone. Thanks
9 novembre 2017
Avis spontané
Réponse de Vitarock
Hello Catherine!
Thanks for the nice review you posted and for all the stars. We appreciate all feedback. Have a wonderful day.
- Ian
Ethical Shopping Ambassador, Vitarock
I’ve always had a great experience with …
I’ve always had a great experience with Vitarock. Everything arrives right away and it’s so easy to shop and learn about the products and what meets your needs. Their new Endangered species chocolate is excellent!
9 novembre 2017
Avis spontané
Réponse de Vitarock
Hi Paul!
Thanks for posting a review of us on Trustpilot! And for the chocolate recommendation. :)
We appreciate all your business and look forward to serving you again.
Sincerely,
Ian
Ethical Shopping Ambassador - Vitarock
Fast and easy ordering
9 novembre 2017
Avis spontané
Réponse de Vitarock
Thanks Holly!
Glad to hear the feedback on your ordering experience. Have a wonderful week.
Best,
Ian
Ethical Shopping Ambassador - Vitarock
Réponse de Vitarock
Hi Jan! THANK YOU for the stars and for taking the time to review us on Trustpilot.
We're always adding new products (in our "NEW" department).
Have a great day.
Ian
Ethical Shopping Ambassador - Vitarock
Réponse de Vitarock
Hi Charlotte,
Thank you for the feedback and for posting a review of us online. We truly appreciate it!
Best,
Ian
Ethical Shopping Ambassador - Vitarock
Fast and great prices
Fast, free delivery and great price. Will order again, will recommend!
9 novembre 2017
Avis spontané
Réponse de Vitarock
Hi Vedalia,
We appreciate you taking the time to post an online review of us. Thanks for your business and recommendation.
Very glad to hear about your positive experience.
Best,
Ian
Ethical Shopping Ambassador - Vitarock
It would have been a perfect review
It would have been a perfect review, but the shampoo I received had the picture and ingredients from the company's older version of that product. I am allergic to the new version.
9 novembre 2017
Avis spontané
Réponse de Vitarock
Hi Kimberly,
Thanks for taking the time to give us this helpful feedback. I am reviewing your order today and the products you received, checking our pictures and ingredients list.
We take our customers' safety very seriously and want to make sure our website information is accurate. I will contact you via email to make sure we have addressed the issue properly and refunded your money.
Best, Ian - Ethical Shopping Ambassador at Vitarock
Réponse de Vitarock
Hi Gladie!
We appreciate the stars and the Vitarock review you wrote.
Thanks for taking the time.
Ian
Ethical Shopping Ambassador - Vitarock
Réponse de Vitarock
Hi Stephen,
Thanks very much for writing the review of Vitarock, and for all the stars!
We appreciate your feedback.
Ian
Ethical Shopping Ambassador - Vitarock
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