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Volcano Coffee Works Avis 848

TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m not a coffee boff but I do just like a decent coffee in the morning and was getting a bit fed up with the bland supermarket choices, so I decided to give Volcano Coffee Works a try. Very Impress... Voir plus

Noté 5 sur 5 étoiles

After seeing Volcano Coffee Works' consistent success at the Great Taste Awards, I finally gave them a try, and the difference is night and day. The most striking thing is the aroma—it’s fresh, vibran... Voir plus

Noté 4 sur 5 étoiles

Got a great 'Intro Deal' and so far, so good. Came with a storage tin, a free bag clip and 3 bags of coffee which I have spread around the family - I may be increasing from 4-5 stars when I get their... Voir plus

Noté 5 sur 5 étoiles

Had an issue with some coffee beans just not pulling through my machine no matter what I did and the team were very supportive. I worked out which beans worked best for me and my machine and now have... Voir plus

À propos de l'entreprise

  1. Torréfacteurs
  2. Magasin de café
  3. Boutique de café

À propos de Volcano Coffee Works

Écrit par l'entreprise



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

848 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Smooth and strong

Arrived quickly. I've tried 2 of the 4 that I bought so far. Good strong coffee out of my moka pot. My taste buds aren't good enough to get all the subtleties but it tastes fresh and smooth. No harshness or bitterness. I will be buying again.

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from VCW

Excellent service from VCW. My wife bought a taster sample box at Christmas which helped us choose our favourite coffee, the Mount Blend. We ordered a 1kg bag and that arrived very quickly in a secure package with some free coffee bags. The Mount Blend has a deliciously smooth, chocolatey richness. It is substantially more expensive than our previous choice from another supplier but we think it is worth it.

5 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Just buy it

Superb coffee,excellent service what’s not to like

27 janvier 2026
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for your review, Jim! We’re so glad you’re enjoying the coffee and our service! Happy Brewing!

Noté 5 sur 5 étoiles

Easy site to use delivery brilliant…

Easy site to use delivery brilliant it's the best tasting coffee I have ever tasted , I would recommend mend it 100%

6 février 2026
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for your review, Papillon! We’re thrilled to hear you’re enjoying the coffee and appreciate your recommendation. Happy Brewing!

Noté 5 sur 5 étoiles

Great tasting coffee.

Great tasting coffee.

22 janvier 2026
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Réponse de Volcano Coffee Works

Thank you for your review, Melanie! We’re so glad to hear you love the coffee!

Noté 5 sur 5 étoiles

Good delivery no fuss.

Good delivery no fuss.
Only tried the blend coffee so far out of the three delivered and that’s a nice smooth flavour

16 janvier 2026
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for your review! We’re glad to hear you had a great overall experience, happy brewing!

Noté 5 sur 5 étoiles

Fabulous coffee

Fabulous coffee, very helpful customer service, I thoroughly recommend them.

22 décembre 2025
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Réponse de Volcano Coffee Works

Thank you for the review, Julia! Great to hear you had a wonderful experience with Volcano and happy brewing!

Noté 5 sur 5 étoiles

Excellent customer service

Damaged item (due to transit) was replaced with no fuss. Coffee beans smell amazing, haven’t tried them yet as bought for my son.

22 décembre 2025
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Réponse de Volcano Coffee Works

Thank you for your review, Gail! We’re glad the replacement reached you without any issues and we hope your son enjoys the coffee. Happy Brewing!

Noté 5 sur 5 étoiles

Incredible coffee

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my favourite ever coffee and perfect in Winter (it’s Christmassy but would be lovely year round). I served it to all our guests over the holidays and it was a BIG hit! My usual is the Mount blend which he has on subscription and is incredible and fragrant but the Panettone is really delicious.

30 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you so much for your lovely review, Gemma! We’re thrilled to hear you and your husband are enjoying our coffees. The Panettone coffee is definitely a seasonal favourite, so lovely to hear your guests enjoyed it too! I have to admit, I love it as much as you do! Happy brewing!

Noté 5 sur 5 étoiles

Amazing

Wow , read all about it , bought it and love it , new coffee machine , new way of drinking and enjoying the best coffee from your beans , Diolch

29 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for the review, Bryn! We’re really happy to hear you had such a great experience and we love being part of it. Happy brewing!

Noté 5 sur 5 étoiles

Perfect customer service and coffee

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an hr to apologise for the delay. Coffee arrived on the 22nd as stated on their email. Subsequent emails were replied very quickly too, which was impressive at this time of the year.
I have been ordering coffee online from different small companies for the last few years and never been back to the same brand. This will be the first brand that I will reorder from in the future.

23 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you so much for your review, Wing! We really appreciate your patience with the delay and are so glad you enjoyed the service and coffee. It means a lot to hear you’ll be reordering from us. Happy brewing!

Noté 5 sur 5 étoiles

Yummy

I'm new to whole beans. Thi s is my 7th roaster. And by far the best. So good I've trebled my coffee intake. Just got to force myself to stop drinking so much.

10 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for a great review, Robert! We’re so glad you’re enjoying the beans. Sounds like you’ve found your roaster! Enjoy and happy brewing!

Noté 5 sur 5 étoiles

Order delayed, but issue later resolved

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engaged. Sent whatsapp - no reply. Webchat - autoresponse from AI saying order had been despatched. Won't be ordering again.

UPDATE - after I left this review the company was in touch and sent a replacement delivery - and not only that, when the original turned up a week later they refused my offer to return it which was very generous of them. It seems the delay in the original order was down to Royal Mail and was not the fault of Volcano.

22 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Hi Nick, sorry for the delay in replying and for the frustration this cause, that’s definitely not how we want our customers to feel. I remember we exchanged messages just before Christmas, which was a very busy time, and I’m sorry it took longer than it should have to get back to you. As far as I recall, the issue was resolved and a replacement was received shortly after the New Year. If you’re still having any issues, please email us at order@volcanocoffeework.co.uk and we’ll be more than happy to help.Pat

Noté 5 sur 5 étoiles

I purchased a selection gift box for…

I purchased a selection gift box for Christmas. It was very well presented and can't wait to try some of the coffee, that smells amazing!!

22 novembre 2025
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Réponse de Volcano Coffee Works

Thank you for you review, Val! We’re glad you loved the gift box and we hope you enjoy the coffee. Happy brewing!

Noté 5 sur 5 étoiles

Excellent coffee & always a speedy…

Excellent coffee & always a speedy delivery! Would thoroughly recommend!

18 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for the review, Mark! Great to hear you’ve had a positive experience with Volcano and that you’re enjoying the coffee. Happy brewing!

Noté 5 sur 5 étoiles

Great coffee

Great coffee, would not buy from anyone else

23 septembre 2025
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Réponse de Volcano Coffee Works

Thank you for your review, Steve! Great to hear you love the coffee and that you’re a loyal customer, we really appreciate it. Happy brewing!

Noté 5 sur 5 étoiles

Nice

Delivered on time, well packaged. Very nice tasting coffee.

12 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor service

Poor service. I never received this package neither the refund. Disappointing!

8 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thank you for feedback Maryam and sorry to hear you still haven’t received your order. This definitely isn’t the experience we want our customers to have, please if you could drop us an email at orders@volcanocoffeeworks.com, we’ll look into this straight away and make sure we get everything sorted for you. Sorry again for the inconvenience and looking forward to hearing from you. Pat

Noté 5 sur 5 étoiles

Fantastic coffee in terms of taste depth!

I use a mix of Brixton and Toffee Apple (80% / 20%) and brew it on stove top in a cezve (turkish coffee style). And it makes an outstanding cup of coffee in terms of the richness and depth of taste!

2 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thanks for your review, Yelena! Thanks for sharing your blend, we love hearing how our coffee comes to life in different styles. Happy brewing!

Noté 5 sur 5 étoiles

Great delivery and very well packaged

Great delivery and very well packaged. It is a Christmas present for my coffee loving son so can't say about the quality of the beans.

6 décembre 2025
Avis spontané
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Réponse de Volcano Coffee Works

Thanks for your review, Joanna! We’re glad it arrived safely and hope your son loved the coffee. Happy brewing!

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