Voolt Avis 99

Réponse : Voolt

16 mars 2026

Hi Shaun,

We want to clarify the situation for transparency, as this is the third review posted about the same issue and the facts are important for anyone reading.

• Your domain renewal was not paid, which automatically causes the domain registrar to suspend the domain. This is a standard industry process and is outside of our control.
• Despite this, we continued hosting your website free of charge for more than a year, even though the domain itself was inactive.
• Our team contacted you multiple times to explain the renewal process and how to restore the domain.
• As an additional gesture of goodwill, we offered to provide a replacement domain at no cost, but this offer was declined.

Voolt uses accredited domain registrar infrastructure (Wild West Domains / GoDaddy reseller network), which is a common and legitimate system used by thousands of companies worldwide.

We are still willing to help resolve this if you choose to contact our support team at support@voolt.com.

Best regards,
Voolt Team

Réponse : Voolt

16 mars 2026

Hi there,

We’re sorry for the frustration this situation has caused and we understand how important your domain is for your business. To clarify, the issue is not related to us refusing to pay a recovery fee. At the moment, the domain registrar (GoDaddy / Wild West Domains) has placed a restriction that is preventing the renewal or recovery from being processed through the reseller system. This technical issue has affected multiple domains across the registrar network, not just your account, and our team has been working with them to resolve it.

In the meantime, we want to make sure your business can continue operating online. If you contact our support team at support@voolt.com, we can provide you with a replacement domain free of charge for 1 year so your website can be restored immediately while the registrar issue is being addressed.

We truly want to help get you back online as quickly as possible and encourage you to reach out so we can assist you directly.

Best regards,

Réponse : Voolt

3 mars 2026

Hi Roberto,

Thank you for the review! We love hearing that Voolt makes website creation and management feel almost too easy — that’s exactly what we aim for. It’s even better to know you’re generating more leads compared to your other websites. That’s the kind of result we work hard to deliver. We truly appreciate your support and are here whenever you need us.

Best regards,
Voolt Team

Réponse : Voolt

Actualisé le 27 févr. 2026

Hi there,

Thank you so much for the review! We truly appreciate your kind words and are glad to hear you’ve had a positive experience with our service. Providing reliable support and honoring our commitments is very important to us. We’re here anytime you need assistance 👍🏽

Best regards,
Voolt Team

Réponse : Voolt

18 févr. 2026

Hi Walter,

Thank you for sharing your concerns. We want to clarify that we do not change customers’ domains without cause. In situations like this, when a custom domain is not renewed or becomes inactive, the system may temporarily revert the site to a .voolt.com address to keep the website accessible instead of leaving it completely offline.

If your domain expired, suspension notices are typically sent prior to the renewal date, as domains are managed on an annual basis. That said, we completely understand how concerning it is to feel caught off guard, especially if you believe it impacted your business.

Our support team would really like to review your specific case and help resolve this properly. Please contact us at support@voolt.com or via live chat so we can look into the timeline and assist you right away.

Best regards,
The Voolt Team

Réponse : Voolt

2 févr. 2026

Hi Daniel,

Thank you for your review. We truly appreciate your words about honesty and trust—being heard and acknowledged is something we take very seriously. We’re glad we were able to address your concern transparently, and we also appreciate your note about clarity. Clear communication is essential to avoid misunderstandings, and feedback like yours helps us improve how we explain our services. Thank you for taking the time to share your experience.

Best regards,
Voolt Team

Réponse : Voolt

2 févr. 2026

Hi Carlos,

Thank you so much for the review! We’re thrilled to hear about your great experience with Barbara. Her positive attitude and dedication to helping our customers truly reflect what we strive for at Voolt. We’ll be sure to pass along your kind words to her. If you ever need anything else, our team is always here to help.

Best regards,
Voolt Team

Réponse : Voolt

19 déc. 2025

Hello Charles,

Thank you so much for the review and your recommendation! We’re glad to hear you’ve had a great experience with both our marketing service and customer support. Your feedback means a lot to us, and we’re here whenever you need anything.

Best regards,
The Voolt Team

Réponse : Voolt

3 déc. 2025

Hello Aasin,

Thanks for the feedback! We appreciate it.

Best wishes,

Voolt Team

Réponse : Voolt

31 oct. 2025

Hi Mike,

We’re truly sorry to hear about your experience, and we completely understand your frustration. Your feedback is very important to us, and we’d love the opportunity to better understand what happened and help get things back on track. 💙

Please contact our support team at support@voolt.com and we'll help you with your campaigns. We truly value your trust and want to make sure you feel fully supported every step of the way.

Warm regards,
The Voolt Team

Réponse : Voolt

13 oct. 2025

Hi Paul,

We’re truly sorry to hear that your experience with Voolt didn’t meet your expectations. We appreciate your feedback and want to clarify a few important points:

• The recent charge on your account was due to the auto-billing feature, which keeps your balance topped up so your ads continue running without interruption. You can easily turn this feature off at any time directly from your dashboard.

• We do not share leads. Every lead you receive comes from a real person who saw your ad and submitted their information via our form. These leads are exclusive to your account.

• We have systems in place to help ensure you receive genuine and relevant leads, free from spam or false information. However, how a lead responds after submitting their form, is ultimately beyond our control.

• Our support team is always available via email at support@voolt.com. We weren’t able to locate any messages from your connected email, but we’re here to help and address all your concerns.

We genuinely hope to connect with you soon so we can assist and improve your experience. Your satisfaction is very important to us, and we’re committed to making things right.

Warm regards,
The Voolt Team

Réponse : Voolt

29 sept. 2025

Hey Will,

Thank you so much for your kind words and for taking the time to share your experience! ✨

Our entire team — especially Barbara — is absolutely thrilled to be part of your growth journey. We’re beyond excited to hear that Voolt has gone from “just another marketing tool” to your #1 lead machine. That’s exactly what we’re here for!

We’re proud to have partners like you who are committed to success. We’ll keep refining, optimizing, and celebrating every win with you. Thanks for being part of the Voolt family — here’s to many more leads ahead! 🚀

Best Wishes,
The Voolt Team

Réponse : Voolt

Actualisé le 18 sept. 2025

Hi Yamil,

We’re so glad to hear that our team was able to take care of your concerns and ensure everything was resolved for you. 💙 Your satisfaction means so much to us, and we’ll always be here whenever you need support.

Thank you once again for giving us the chance to make things right — we truly appreciate it.

Best Wishes,
The Voolt Team

Réponse : Voolt

3 sept. 2025

Hi Jay,

Thank you so much for your amazing review! 🌟 We’re truly grateful for your kind words and thrilled to hear that Voolt has been helping your business grow.

It’s fantastic to know that your investment is turning into real results — that’s exactly what we aim for! We’re excited to support you as you expand into your commercial cleaning company as well.

Count on us, Jay — we’ll continue working hard to bring you quality leads and help your business thrive. Thank you again for trusting Voolt! 🙌

Warm regards,
The Voolt Team

Réponse : Voolt

22 août 2025

Hi there,

Thanks for your feedback, and we’re sorry to hear you had trouble pausing your campaign. We couldn’t locate your account based on the information in your review, but we’d really like to help. Please reach out to us at support@voolt.com so we can take a closer look and get this resolved for you as soon as possible.

Best regards,

The Voolt Team

Réponse : Voolt

19 août 2025

Hi Nicky,

Thank you for sharing your feedback, and we’re sorry to hear that your experience with Voolt Marketing didn’t meet expectations. We understand how frustrating it can be not to see immediate results, especially when investing time and money. Our team would love the chance to take a closer look at your campaign and see what could be improved. If you’re open to it, please reach out to us at support@voolt.com. We’re here to help and would appreciate the opportunity to better understand what happened.

Best regards,
Voolt Team

Réponse : Voolt

Actualisé le 9 juil. 2025

Hi Bill,

Thank you for sharing your feedback — we truly appreciate you taking the time to express your concerns.

After carefully reviewing your account and having the chance to connect with you, I wanted to offer a bit more clarity about what happened:

• Your campaigns had been inactive for over 30 days. Typically, when a campaign is paused for that long, we manually review and refresh it before resuming. However, when you added new funds, the system automatically resumed your previous campaign using the old settings.

• Unfortunately, this caused your budget to be used immediately — before we could apply fresh optimizations or updates to help improve performance and results.

• In cases like this, our usual process is to restore the balance, update and optimize the campaign, and relaunch it with the right setup to help you get the best possible outcome. We fully understand that this wasn’t the experience you expected, and we sincerely apologize for the inconvenience it caused.

• Given the challenges with flexibility and the fact that our platform may not fully match your current needs, we agreed it would be best to part ways for now. As promised, we processed a full refund of your most recent $175 deposit, and the receipt has been sent to your email for your records.

• We genuinely appreciate the opportunity we had to connect and resolve this directly, and we wish you and your business the very best in future projects.

Thank you again for your feedback — it truly helps us improve.

Best regards,
The Voolt Team

Réponse : Voolt

Actualisé le 13 juin 2025

Hi Trevor,

Thanks for your feedback, and we’re truly sorry to hear that your experience hasn’t met your expectations. At Voolt, we care deeply about delivering a great service, and we regret that you feel disappointed.

To address your concerns, here’s a quick summary of what we’ve found on our end:

• You submitted a support ticket on Saturday, June 7th and our team responded on Monday, June 9th. Since then, we haven’t received any follow-up from you. We’ve also made several attempts to contact you by phone to better explain how our service works, but unfortunately, we haven’t been able to reach you.

• Your campaigns were launched on June 6th. Please note that after launch, both Google and Facebook go through a learning period, where they gather data to optimize performance. It’s completely normal not to see leads right away during this phase.

• That said, we’re happy to confirm that you received your first lead on June 12th, and we expect more to come in as the platforms continue to optimize.

• We’re still trying to get in touch with you to better understand your concerns, particularly regarding the dashboard.

If you prefer, feel free to reply to our email or SMS — we’d love the opportunity to clarify everything and help resolve the situation.

Your satisfaction is important to us, and we’re here to support you every step of the way.

Warm regards,
The Voolt Team

Réponse : Voolt

Actualisé le 18 mai 2025

Hi Joe,

We’re genuinely sorry to hear that your experience with Voolt didn’t meet your expectations. We value all feedback and would like to take a moment to clarify a few key points, as we aim to remain transparent and fair in everything we do as a legitimate and trusted company:

1. Communication & Support:
During your initial conversation with our sales representative on April 30, 2025, it was clearly explained that Voolt currently does not offer phone support. However, we do provide live chat assistance, and our team is committed to responding to all email inquiries within 1 business day—in many cases, much sooner.

2. How Our Ads Work:
In the same conversation, it was also explained that our advertising campaigns operate on a Cost-Per-Click (CPC) model. This means you’re only charged when someone actively engages with your ad. While this doesn't always guarantee a lead, it ensures that you're only billed for real user interaction.

3. Your Campaign Results:
Your campaigns ran from May 2nd to May 16th, generating 7 leads with a total spend of $220. These leads came from real individuals who clicked on your ads and showed interest in your services. While we strive to deliver high-quality leads, it’s important to note that the actions and responsiveness of potential customers are ultimately beyond our control.

4. Resolution:
Following our phone conversation on May 16th, both parties agreed that—given your dissatisfaction—the best course of action was to end our partnership and issue a full refund of the $275 you had paid. The refund has already been initiated, and you should see the funds reflected in your account within 10 business days.

At Voolt, we strive to offer transparency and value in everything we do. While we regret that this experience didn’t work out, we wish you all the best with your business moving forward.

Warm regards,
The Voolt Team

Réponse : Voolt

Actualisé le 17 avr. 2025

Hi Dupage,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We never want any of our customers to feel disappointed, and we’d like to take this opportunity to clarify a few important points:

• We’re not a traditional marketing agency — Voolt creates and manages ad campaigns on platforms like Google and Facebook using data-driven insights to connect you with real, interested customers.

• We do not send fake leads — Every lead you receive comes from a real person who clicked on your ad and filled out your form. While we can't control each person's intent or follow-through, we aim to bring in the highest quality leads possible based on your service and location.

• We do not pretend to be customers — We take pride in our integrity and would never engage in deceptive practices. Your success means everything to us.

• We use high-performing ad creatives — The images we use are based on tested and effective designs to help increase conversions and make your ads stand out.

We couldn’t locate your account based on this review, but we’d really love the opportunity to understand what happened and make things right. Please reach out to us at support@voolt.com, and someone from our team will gladly assist you.

Warm regards,
The Voolt Team