Vorina Avis 

The quality of the item was very poor. I returned the item on December 10th 2024 to China at a cost of £17 & have as yet still not had a refund. Customer Service is shocking!!!!

The order was not delivered on time. When challenged the customer services team eventually admitted that the order had not been shipped despite me receiving a tracking number. The customer services team gave multiple false accounts regarding the order delivery. Once received it was poor quality and very small in size. I am now in the process of trying to reach the customer service team to arrange a return and they are not responding. Emails bounce back and the phone line just has an automated "we are not taking calls" message. I will never use this company again!!

Absolute scam!
I ordered two jumpers, it took a month for delivery.
When delivery finally happened, I was disappointed to find that only one jumper had arrived, this is obviously bad, but it gets worse. It's not even one of the jumpers I ordered!
It gets worse again! The quality of the jumper is shocking!! It feels cheap, looks worse and there is no way it was the size I ordered.
I have been trying to arrange a refund for a month now, best I've been offered is 30% ( so pay 70% for the wrong jumper and there is only half an order).
I told them this was not acceptable and now all my emails return unsent.
Horrible product and worse customer service!!
If you have money you don't need , please donate to a charity.

This company is refusing to acknowledge my rights as a consumer and a refund for a coat that not only arrived very late but was not as expected. Terrible service - will now tell other via social media.
Do not use

I ordered a long puffer coat with fur trimmed hood - Total cost was £79.95. When it arrived it looked absolutely nothing like the photographs and was such poor quality fabric and and not even worth paying half the cost with missed stitching, poor workmanship and tacky plastic studs! The colour of the fur on the hood was not even as in the photograph and completely different. I didn't even bother trying the coat on! I emailed Vorina immediately the same day asking for a return label and refund - I did receive a reply asking me to send photographs and reasons for return. Eventually, after several attempts, they offered me10% refund as a goodwill gesture. They have now blocked me and my emails just bounce back as undelivered - I am in the process of contacting Trading Standards Office to see how I can obtain a refund. DO NOT ORDER FROM THIS COMPANY!! They guarantee 100% refund if you are not happy with their products - that's a joke! I cannot even make contact with them now and the 30 day return option will soon run out, as they will not answer my e-mails or provide a return label!

Am now in dispute with this business over a promised refund on an Xmas gift
Despite repeated emails they either pass you around or ignore and now I find my emails blocked
DO NOT use this company they are appalling

Goods description was totally misleading and no response received to my complaint. I wouldnt consider wearing it and have given it to a charity shop I wonder if it will finish its life there as a duster.

I ordered a top for a particular event. It arrived from China six weeks after placing the order, well beyond the date I needed it. It also bears little resemblance to the photograph on the website. I have exchanged numerous emails with Vorina as I refused the discount offered or to return the garment to China. My emails have now been blocked. My Credit Card company advised me to raise a 'dispute claim' and they will credit my account and take up the issue with Vorina. So grateful!

Have been asking for a refund since Dec 2024 for goods that they were unable to supply. Just get computer generated replies. They are a disgrace and fraudsters as have taken my money and not supplied the goods. They should be banned from trading.

DO NOT BUY FROM THIS COMPANY. Clothing is cheap, badly made, it is a Chinese company. LOOK at their returns page as it has to go back to China. If you try to contact them, you get bounced around people and then emails stop getting delivered.

Absolutely cannot be trusted. This is a scam company. They take money and fail to supply the goods or refund the payments.
They operate outside of UK consumer law removing any protections the UK offers.

I would give this company a .minus star if there was the option. This company is fraudulent. Goods are poor quality, returns not honoured. Taken £130.00 of my money agreed for me to return the goods gave me an address in China whilst they claimed to be UK based. Postage cost me a further 28pounds and now my emails are not being accepted. DO NOT BUY FROM THESE PEOPLE why are they still allowed to be trading. They are blatant criminals

I purchased a jumper that was very different to the picture and very bad quality. I asked for a refund and they offered to save me time in sending the item back they a 25% refund, I did not accept this so they offered a 50% refund. I emailed back accepting. I chased my 50% refund and the email was bounced back from their email address. It seems they have blocked my email address and no one has answered the phone number given. After a search on Google under their address they operate 9 website businesses that are all located the same address and selling from what I can see very similar products. They are all run by K&D corporations in north Holland. It feels like I have been scammed out of my refund money and I have a terrible product that they agreed to refund 50% of the value. I can see from the reviews that I am not the only one! They should be closed down as they are, in my opinion, scamming customers. Please do not buy from this company.

I wish I never purchased anything from this retailer. The quality of the garments is nothing like the image. The garments are produced in China. I have been trying to get a refund for weeks and they have said that I need to send the parcel back to China, however their company is registered in Europe?! I have pushed back and now they are failing to respond to me.

Do not buy from this company. I ordered a jumper at the beginning of December and 5weeks later I’m informed they no longer have it in stock but I can order something else off of their website. I said there was nothing else I wanted and asked for a refund since I sent that email it now bounces back saying unable to deliver email. Beware this is a scam PLEASE don’t buy from them

The pyjamas I ordered were not silk as described. They had been reduced in price but were labelled 100% polyester. They were poor quality and minute. Probably a 12 or less when I ordered a 16. I emailed them and they said they would replace them free of charge. However when I replied the message couldn't be delivered. I tried again and the mail daemon said the address (from their websites contact page) couldn't be found or was unable to receive emails. Don't use this company! Currently considering contacting Trading Standards.

absolutley disgraceful company 6 weeks to deliver !! and the items were shocking quality i have never seen such poor quality goods , i was asked to return them and did and still awaiting a refund 2 weeks after and numerous emails asking for the refund AVOID AT ALL COSTS ,AND SHOULD NOT BE ALLOWED TO TRADE ON THE NET !!!!! it wouldnt allow me to select no stars or i would have

I had bad experience as well. I have been missleaded in regards everything (when the item will arrive, refund process, etc..), this "company" should not be allowed to operate.

This is what you should do:
1. Report your case to your bank, after 30 days you should receive your money back, gather all relevant information and keep eveything as proof, especially emails.
2. Report Vorina to Google simply type into your google "Send a Report to Google"and fill in all info there.
3. Report your case to the National Cyber Security Center in the UK, just type this into your Google and you can file your case there.

Good luck!

Bought a jacket which looked very nice on screen. When ordered it took just under a month to get to me. Then we it finally came it looked nothing how it looked on screen. I asked for a refund and have been only offered 10%. I explained that the delay and the false advertisement was on your end. And demanded a refund again. I have not heard from them .

A dreadful company. I received lots of apologies but it’s a whole month since I placed the order. I phoned the company in the Netherlands but no answer. I suggest contacting your bank. Also report them to Trading Standards in the Netherlands. I don’t expect my order to arrive.