VPN Secure Avis 727

Réponse de VPN Secure

22 mai 2025

We understand why this feels like theft — especially when the deal was labeled “lifetime.”

But to clarify: when we acquired VPN Secure in 2023, it was an asset-only purchase. We did not receive contracts, payment records, or legal rights to the old company’s customer agreements. Despite that, we kept Lifetime accounts active for two additional years at our own expense.

We know that explanation won’t satisfy everyone, but we’re not ignoring the backlash — we’re here to respond honestly, even if it’s unpopular.

— VPN Secure Team

Réponse de VPN Secure

15 mai 2025

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

Réponse de VPN Secure

11 mai 2025

Thanks for sharing your experience — we understand your anger, especially given the timing while traveling.

To clarify: when VPN Secure was acquired in 2023, it was an asset-only purchase. That means we inherited the technology, but not the original company’s contracts or payments, including the Lifetime Deals. Unfortunately, those weren’t disclosed during the sale — and we received no revenue from them.

Still, we kept all Lifetime accounts active for two additional years at our own cost, doing our best to support users we never received payment from.

We fully acknowledge the disruption this caused, and we wish we could have communicated it better — especially before the shutdown. We’re a small team doing what we can to rebuild trust, even if we know not everyone will return.

— VPN Secure Team

Réponse de VPN Secure

11 mai 2025

We understand you're upset — and we're truly sorry that this situation has left you feeling this way.

The shutdown of Lifetime accounts was a difficult and painful decision, not an act of bad faith. We didn’t sell those plans or receive any of the payments, but we still supported them for two years while trying to rebuild the service.

That may not change how you feel, but we want you to know there was no intention to deceive — only to survive as a small team faced with a hard reality.

— VPN Secure Team