Vpz Newcastle, dreadful. Went into the shop with my Son and I asked for some pods, which were for my wife who wasn't with us due to a fractured foot. I couldn't remember what vape she used so asked my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I visited the stirchley branch and was greeted by Dave and Alfie. They were extremely helpful and guided me to what worked best for me after expressing what I was looking for. I have already recommend... Voir plus
L'entreprise a répondu
Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everyth... Voir plus
L'entreprise a répondu
The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Écrit par l'entreprise
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
Order Online Today
Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Coordonnées de contact
1 Huly Hill Rd, EH28 8PH, Edinburgh, Royaume-Uni
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
4,0
Bien
16 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Started using my local store but I will…
Started using my local store but I will now go elsewhere. After being quite happy initially, I went in and asked if they stocked a certain model which I was sure I had purchased from the store. They said no. I went back to double check and then was told after he had checked the system "oh we used to but don't anymore, but we still stock the pods". The pods were what I was looking for and I needed to be clearer in what I asked for.
The icing on the cake was sadly after I had my purse stolen I was told to redeem any loyalty points (I'll add I've never even had the loyalty point system explained)I had to pay £1 replacement fee for a new card yet my postcode sufficed previously to add points. I've never heard of anything so ridiculous. No store or bank charges for stolen cards. I will not be returning and will take my custom elsewhere.
11 juin 2025
Avis spontané
Réponse de VPZ
Hiya Emma
We appreciate you taking the time to share your experience. We're sorry to hear about the confusion regarding the product and we will certainly feed this back to the store to make sure that this does not happen again. Regarding the loyalty scheme we certainly take your feedback on board and sorry for the lack of explanation of how the scheme works. We value your feedback as we strive to improve and would love to make this right for you. If you would contact support@vpz.co.uk we would love to chat further over this and see what we can do
Thanks
VPZ
Great staff and huge selections of…
Great staff and huge selections of juice.
29 mai 2025
Avis spontané
Réponse de VPZ
Hi Gary,
Thank you for your 5 star review!
We're glad you enjoyed our large juice selection and staff! Thanks for the feedback.
Kind Regards,
VPZ
Problem with Online Order, No response from support
Usually a great store with a good selection and helpful staff in person. But this time I ordered online. I didn't receive all my order. tried to contact support but haven't had any response.
22 mai 2025
Avis spontané
Réponse de VPZ
Hi Benedict,
Thank you for your review,
We're sorry to hear that this has happened! I've had a look in our inbox and I am unfortunately unable to see any communication to us. Please email us on support@vpz.co.uk and we will look to get this sorted out for you,
Kind Regards,
VPZ
Ripped off and abused.
When you have a loyalty card does that mean that the loyalty only goes one way?Not only did i not get a refund for a dead vape i now find out that the shop staff have not been entering my loyalty points.
19 mai 2025
Avis spontané
Réponse de VPZ
Hi Pete,
Thank you for your review,
We're sorry to hear that this has happened, as we have said, please reach out to us as we would love to understand your issue further.
Please email us on support@vpz.co.uk and provide us with your order number and we will be able to sort this out for you,
Kind Regards,
VPZ
Problem with online order
Usually it’s great store with good assortment. In store personal is friendly and helpful.
I made an online purchase this time, ordered 6 Terea Green but received only 5 packs. Contacted support but still no response. Very disappointed.
5 mai 2025
Avis spontané
Réponse de VPZ
Hi Galyna,
Thank you for your review,
We're sorry to hear that this has happened, unfortunately we are unable to see any contact to us from yourself.
Please email us on support@vpz.co.uk and provide us with your order number and we will be able to sort this out for you,
Kind Regards,
VPZ
The young man sorted me with a vape and…
The young man sorted me with a vape and let me try several favors as I only wanted menthol he was so helpfull and great with me just like to say a big thankyou to him excellent customer service
11 mai 2025
Avis spontané
Réponse de VPZ
Hi Hazel
We're thrilled to hear about your positive experience!
It's wonderful to know that our team member went above and beyond to help you find the perfect vape. We strive to provide excellent customer service, and we're happy to hear that our team member made your visit enjoyable.
Kind Regards,
VPZ
Staff in this store are really friendly…
Staff in this store are really friendly and knowledgeable, particularly Kate who was extremely helpful with my requirements.
30 avril 2025
Avis spontané
Réponse de VPZ
Hi Nicola,
We're so glad to hear you had a positive experience with our staff!
We strive to provide excellent customer service and appreciate your kind words about Kate's helpfulness. We'll be sure to pass along your feedback to the team.
If you need anything further or have any more questions, don’t hesitate to reach out.
Kind Regards,
VPZ
Would like to thank the brilliant store…
Would like to thank the brilliant store in East Kilbride great staff and customer service
25 avril 2025
Avis spontané
Réponse de VPZ
Hi J B,
Thank you for your kind words!
We're so pleased to hear you had a great experience and found our services excellent. The East Kilbride store will be thrilled to know how much you enjoyed your visit.
If you need anything further or have any more questions, don’t hesitate to reach out.
Kind Regards,
VPZ
Recently just bought the v raspberry…
Recently just bought the v raspberry liquid unfortunately it has no flavour
22 avril 2025
Avis spontané
Réponse de VPZ
Hi Laura,
Thank you for your feedback. We're sorry to hear that you're experiencing a lack of flavour with your liquid.
We’ve received your email and have responded—please check your inbox. We look forward to your reply so we can work together to resolve this for you.
Kind Regards,
VPZ
Great service excellent price
Great service excellent price
Very helpful from Garry and Terence
22 avril 2025
Avis spontané
Réponse de VPZ
Hi Juwon,
Thank you for your kind words!
We're so pleased to hear you had a great experience and found our prices excellent. Garry and Terence will be thrilled to know they were helpful during your visit.
If you need anything further or have any more questions, don’t hesitate to reach out.
Kind Regards,
VPZ
Violet is friendly and so helpful .I've…
Violet is friendly and so helpful .I've just stopped smoking and she had good advice explained everything and how to work/refil the device 10/10 service I will be back for sure!
13 avril 2025
Avis spontané
Réponse de VPZ
Hi Debbie,
We're thrilled to hear about your positive experience!
It's wonderful to know that you found Violet to be so helpful and knowledgeable. We strive to provide excellent customer service and are delighted that she was able to assist you with your journey.
Kind Regards,
VPZ
Outstanding customer experience Kelso
Popped into the Kelso store today for a new liquid. Served by Shaun. Customer service was phenomenal. Loyalty deals explained and accepted. Amazing way to run a business. Many thanks.
27 mars 2025
Avis spontané
Réponse de VPZ
Hi Jamie,
We're thrilled to hear about your positive experience at our Kelso store!
It's wonderful to know that Shaun provided you with exceptional customer service and helped you understand our loyalty program.
We strive to create a welcoming and helpful environment for all our customers, and we're delighted that you had such a great experience.
Kind Regards,
VPZ
My local vpz
I use my local penznace store quite often for liquids and coils. Staff are generally well educated. As with some jobs you have to learn about certain things and with an ever evolving stock it's not always easy to keep track of brands flavours, what coils for what mods. Especially now as some devices will run multiple coils. Anyway. I find the staff here are good at the job. They're friendly and will go as far as helping you set up new devices should you require. Overall good store.
23 mars 2025
Avis spontané
Réponse de VPZ
Hi Tom
Thank you for your kind review and for highlighting the helpfulness of our staff!
We appreciate you recognising their dedication to providing excellent customer service and their willingness to assist customers with setting up new devices.
Kind Regards,
VPZ
Good shop
Good shop went to one in Glasgow guy was really nice and professional had a good laugh with him aswell cheers
13 mars 2025
Avis spontané
Réponse de VPZ
Hi Cody,
Thank you for your wonderful feedback!
We're glad you had a great experience with our team in the Glasgow store. We aim to provide excellent and professional service and are glad to hear that this was your experience.
Kind Regards,
VPZ
Ineffective Management
Attended 24th February for oils & Coils.
Manager asked what resistance I would like?
I explained I didn’t understand the Resistance of the coils.
Managers Que to explain & Educate, instead he just provided a pack of the coils that you get if you buy the kit.
Said goodbye on the way out & not even a cursory goodbye.
Staff in this store are Rude, Lazy & Ineffective.
Employ staff that actually look like they want to be there & have some enthusiasm for the job.
The entire experience was awkward.
This is down to the management in this shop.
24 février 2025
Avis spontané
Réponse de VPZ
Hi Ricky
Thank you for sharing your feedback, and we sincerely apologise for the experience you had during your visit.
We are genuinely sorry to hear that the service you received didn’t meet the standards we strive for.
We take your comments seriously and would love the opportunity to make things right. Could you please contact us directly at 0131 322 8888 or support@vpz.co.uk? We’d appreciate the chance to discuss your experience further and ensure that we address any concerns you have.
Thank you again for your valuable input, and we hope to hear from you soon.
Best regards,
VPZ
Today I was assisted online by Jakub…
Today I was assisted online by Jakub regarding a faulty item.
We completed the relevant checks and a replacement was sent.
The conversation was quick and convenient with follow up action promptly taken.
I’ve even been provided the offer to check in once the replacement is received so we can assess if any other part of my device is causing issues.
Overall an absolutely great service from Jakub, throroughly impressed with this chat service considering past experience with other online chats. Taking to an actual human being really makes a difference
11 mars 2025
Avis spontané
Réponse de VPZ
Hi Sam,
Thank you so much for your wonderful feedback!
We're thrilled to hear that Jakub was able to assist you efficiently and provide great service.
Your satisfaction is our priority, and we’re happy to hear the follow-up support has been helpful.
If you need anything further or have any more questions, don’t hesitate to reach out.
Thanks again,
VPZ
I often attend VPZ Lochee for my…
I often attend VPZ Lochee for my supplies. Fantastic service from Fraser and Craig. :) 10/10
5 mars 2025
Avis spontané
Réponse de VPZ
Hi Linz,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Fraser and Craig. We strive to provide excellent customer service, and we're thrilled to hear that our team met your expectations.
Thank you,
VPZ
Staff were very friendly
Staff were very friendly, and helpful as well as being knowledgeable.
4 mars 2025
Avis spontané
Réponse de VPZ
Hi Alan,
We appreciate your kind words about our staff.
We strive to provide excellent customer service and are glad to hear that our team met your expectations.
Thank you,
VPZ
I purchased some vape liquids from a…
I purchased some vape liquids from a wonderful gentleman who works in the concett store last week. He was so helpful and I generally haven’t had service like that in a long time he went above and beyond and I have recommended him to all my friends and family 10 out of 10 recommend Especially If you are Making the change over from smoking cigarettes and you don’t really know much About vaping like myself! Thanks again i will definitely be returning
26 février 2025
Avis spontané
Réponse de VPZ
Hi Lorna,
Thank you for your kind words! We are thrilled to hear about your positive experience with our team member.
It's wonderful to know that you received such exceptional service and that you're recommending us to others.
We strive to provide our customers with the best possible experience, and we're happy to hear that we succeeded in this instance. We appreciate your feedback and look forward to welcoming you back soon.
Thank you,
VPZ
Quit. save the money and avoid customer service
Placed order online 28/02/25 at 17.04, informed today will be sent out today, Perhaps they know somehow that I am disabled and unable to go to the shop, and can take there own sweet time. Disgusting service, with bonus side effect, will give up vaping.
3 mars 2025
Avis spontané
Réponse de VPZ
Hi Raymond,
Thank you for your feedback, and we’re sorry to hear about the issues with your delivery.
We completely understand your frustration. Unfortunately, DPD failed to collect the parcel from us on the scheduled day, which led to the delay in shipping.
We know how disappointing this must be, especially when you were expecting next-day delivery. Rest assured, we are addressing this matter with DPD to prevent it from happening again. We sincerely apologise for any inconvenience this has caused.
If you need any further assistance, please don’t hesitate to reach out to us at 0131 322 8888 or support@vpz.co.uk. We look forward to serving you better in the future.
Many thanks,
VPZ
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.