Vpz Newcastle, dreadful. Went into the shop with my Son and I asked for some pods, which were for my wife who wasn't with us due to a fractured foot. I couldn't remember what vape she used so asked my... Voir plus
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I visited the stirchley branch and was greeted by Dave and Alfie. They were extremely helpful and guided me to what worked best for me after expressing what I was looking for. I have already recommend... Voir plus
L'entreprise a répondu
Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everyth... Voir plus
L'entreprise a répondu
The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Écrit par l'entreprise
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
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Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Coordonnées de contact
1 Huly Hill Rd, EH28 8PH, Edinburgh, Royaume-Uni
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
4,0
Bien
16 k avis
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I go to the local vpz in Newton…
I go to the local vpz in Newton aycliffe and I have to say they are some of the most helpful assistants I have ever encountered. Nothing is too much trouble for them. The choice is fantastic and I love the fact that I can try before I buy. Your choice and flavour has converted me from another brand totally. I now only exclusively use the vpz shop. Brilliant addition to the town
11 décembre 2024
Avis spontané
Réponse de VPZ
Hi Debra,
Thank you for your kind words.
We are thrilled to hear about your positive experience. We strive to provide our customers with exceptional service and a wide selection of products, and it's wonderful to know that our team has exceeded your expectations.
We appreciate your loyalty and are delighted that you have become a regular customer.
Many thanks,
VPZ
Réponse de VPZ
Hi John,
We appreciate your kind words!
We strive to provide a welcoming and helpful environment for our customers, and we're glad you found our staff friendly and helpful.
Thank you,
VPZ
Jon is great!
We had Jon serve us, wonderful customer service, very helpful and gave us a great deal on liquids, very much recommend, big smash
10 décembre 2024
Avis spontané
Réponse de VPZ
Hi Gemma,
Thank you for taking the time out of your day to leave us this 5 star review!
We're glad that Jon managed to get you a great deal!
Thanks again,
VPZ
Very helpful and made to feel at ease
This is the first time I had brought a vape. I wasn’t sure the best one to get. So I explained it to the manager in the Berwick-upon-tweed branch. He was so helpful and even set it up for me. He also said if I had any problems at all to come back and he would be happy to help and advise . I was made to feel at ease.
6 décembre 2024
Avis spontané
Réponse de VPZ
Hi Donna,
Thank you for your review!
We’re so glad to hear your first experience buying a vape was a positive one.
Our team takes pride in providing helpful advice and support, and it’s great to know the manager made you feel at ease. If you ever need further assistance, don’t hesitate to visit us!
Thank you,
VPZ
I used VPZ in Lowestoft all the time
I used VPZ in Lowestoft all the time. The staff are fantastic! The products are the best. I was in there today with my friend Jacky and Bobby was dressed as The Grinch. Had to take a photo of us 😁
7 décembre 2024
Avis spontané
Réponse de VPZ
Hi Jayne,
Thank you for your review!
We’re thrilled you enjoy our Lowestoft store and had fun with Bobby as The Grinch. We hope you and Jacky had a great time and look forward to seeing you again soon!
Thanks,
VPZ
nuisance email
Received an email a few months ago and i unsubscribed due to no longer vaping. Today i receive another email from VPZ, something about the government and a vape bill. I had to unsubscribe again.
Next time this will be reported.
7 décembre 2024
Avis spontané
Réponse de VPZ
Hi David,
Thank you for your feedback, and we’re sorry to hear about your experience.
We take unsubscribe requests seriously and aim to ensure they are processed correctly.
We’ll review our processes to prevent this from happening again. If you’d like to discuss this further, please don’t hesitate to contact us directly on 0131 322 8888 or support@vpz.co.uk.
Thank you,
VPZ
VPZ Dundee/Lochee
VPZ is my go to provider for all vape products. I normally shop at the Dundee Central store where the staff are excellent. I recently went to the Lochee branch as it has easier parking options (and it's free). Once again staff were knowledgeable, helpful and friendly. I now have two options 😁
4 décembre 2024
Avis spontané
Réponse de VPZ
Hi Eric,
Thank you for your review! We’re thrilled you’ve had great experiences at both our Dundee and Lochee stores.
It’s wonderful to hear our staff have been helpful and friendly. We appreciate your support and look forward to seeing you again soon!
Thank you,
VPZ
Jakub was a pleasure to deal with
Jakub was a pleasure to deal with. I was infact the one who got the situation wrong. He was always polite and rectified what needed to be done. Jakub was so courteous and extremely professional. An example of five star customer service. Thank you
4 décembre 2024
Avis spontané
Réponse de VPZ
Hi There,
Thank you for your kind words!
We’re delighted to hear that Jakub’s professionalism and courteous service made a difference.
Providing five-star experiences is our priority, and your feedback means so much. We truly appreciate your support!
Thanks again,
VPZ
My partner was in the shop looking for…
My partner was in the shop looking for a new vape for myself and the staff were absolutely amazing,my partner even video called me with one of the staff to show me my new vape so grateful to the staff for the help and service thank you so much guys and to my partner.
3 décembre 2024
Avis spontané
Réponse de VPZ
Hi Scott,
Thank you for sharing your wonderful experience!
We're so glad our team could assist you and your partner in finding the perfect vape. We truly appreciate your kind words and are always here to help.
Thanks,
VPZ
Very helpful and knowledgeable staff.
2 décembre 2024
Avis spontané
Réponse de VPZ
Hi Anne,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our staff. Your feedback means a lot to us, and we’re always here to help whenever you need.
Thank you,
VPZ
The staff at Cramlington store couldn’t…
The staff at Cramlington store couldn’t be better, Sarah is always helpful and Stephen is a great manager wouldn’t go anywhere else! Been using this shop since it opened can’t say enough about how fab the whole team is
1 décembre 2024
Avis spontané
Réponse de VPZ
Hi Nicola,
Thank you for your kind words and loyal support!
We’re so glad Sarah, Stephen, and the team have made a great impression. Your feedback means a lot to us, and we look forward to seeing you again soon!
Many thanks,
VPZ
Chloe was very nice and helpful when…
Chloe was very nice and helpful when telling me about the products
30 novembre 2024
Avis spontané
Réponse de VPZ
Hi Georgia,
We're delighted to hear that Chloe was helpful and informative. We’ll be sure to share your kind words with her!
Thank you,
VPZ
Coulby Newham Store spot on again
Coulby Newham Store spot on again!
After purchasing my AEQ Pro with Rich recently, I went back into the store today to choose some new liquids.
The two male staff members in store today were brilliant, and definitely knowledgable about all of the products and gave some me some brilliant recommendations and advice.
I’ve purchased some more liquids and I’ll definitely be back in for more.
It’s really good having a store on the doorstep where literally all of the staff are easy to talk to, know their products (through using them themselves) and are so approachable and patient.
Thank you again.
30 novembre 2024
Avis spontané
Réponse de VPZ
Hi Dannii,
Thank you for your fantastic feedback!
We're thrilled to hear you’ve had such positive experiences at our Coulby store. It’s great to know our team, including Rich, provided you with excellent advice and recommendations. We’re proud to have such knowledgeable and approachable staff, and we’ll be sure to pass on your kind words. Looking forward to welcoming you back soon for more liquids!
Thank you,
VPZ
Popped into the Bruntsfield store to…
Popped into the Bruntsfield store to grab my liquids. The lads are always very friendly and Jordan helped me pick out a new device the last time I was in. Would definitely recommend! 5 stars
28 novembre 2024
Avis spontané
Réponse de VPZ
Hi Liam,
Thank you for the 5-star review!
We’re so glad to hear the team at Bruntsfield, especially Jordan, has been helpful and friendly. We appreciate your recommendation and look forward to seeing you again soon!
Kind Regards,
VPZ
Went into vpz asked for…
Went into a vpz asked for 5 bottles of red ice and asked the man what the offers were,went to pull out my phone to call my husband as the sale oils were for him,did not even get to make the call and the man said he was refusing to sell me due to there policy,they said it could have been a minor I was calling,I did not talk to anyone on the phone at all so I asked them.just to serve me my 5 oils which I previously asked for and the answer was no as they were now unsure these were for me??asked them to check my loyalty card as they can see past purchases on this and the majority of that was reduced as that's all I use,I'm actually livid as I'm working the next few days and won't make another shop,terrible behaviour these policies need to be reviewed or the staff retrained as this is going to cost the company money.!!!!
4 décembre 2024
Avis spontané
Réponse de VPZ
Hi Kelly,
Thank you for sharing your experience.
We’re sorry for the frustration caused during your visit. Our staff must follow strict policies regarding age-restricted products, including preventing sales that might indirectly involve minors. We understand this was inconvenient and frustrating, especially as a loyal customer.
Your feedback about staff training and policy clarity is important to us, and we’ll review this internally to ensure better handling in the future.
Many thanks,
VPZ
I recently bought nic liquids from this…
I recently bought nic liquids from this site. The delivery was quick, however I noticed that incorrect items had been sent. I reached out via there website too inform them of the mistake. It did take quite a few days to get resolved. Personal I feel that if I had been able to upload the proof of the mistake directly on the website this matter would probably have been quicker! I finally received my correct items & I am happy with the quick response of the agent dealing with my issue.
28 novembre 2024
Avis spontané
Réponse de VPZ
Hi Dean,
Thank you for sharing your experience with us.
We’re glad to hear that your delivery was quick and that our agent was able to resolve the issue to your satisfaction. However, we’re sorry for the inconvenience caused by the initial error and the delay in resolving it.
Thank you for your patience and for giving us the opportunity to make things right. We truly appreciate your business and look forward to serving you again in the future!
Thank you,
VPZ
Never using them again
I've been going into vapourize at Shandwick Place for at least 5 or 6 years now to be told today that if I didn't have a loyalty card for my partner I couldn't buy him coils. I've been getting both his and my coils for years and nothing was said then tried to get my coils to be told that I had been refused once so they can't sell me anything wtf I won't be using them again
27 novembre 2024
Avis spontané
Réponse de VPZ
Hi Michelle,
Thank you for sharing your feedback with us. We apologise for the frustration and inconvenience you experienced during your recent visit.
We value your loyalty over the past years and appreciate the trust you’ve placed in us. The policy regarding loyalty cards is intended to ensure that transactions align with our records, but we understand how this situation might have seemed abrupt, especially given your long-standing relationship with us.
We’re sorry if this policy wasn’t clearly communicated in the past, and for any inconvenience it caused during your visit.
Thank you again for your feedback, it helps us improve and serve our customers better.
Thanks again,
VPZ
Réponse de VPZ
Hi Chris,
Thank you for taking the time out of your day to leave us this review!
We’re thrilled to hear that Lisa and Dean provided you with such excellent, friendly, and helpful service. Your feedback means a lot to us!
Thanks again,
VPZ
Really nice place
Really nice place. The staff were very good and hitaishi was very helpful.
20 novembre 2024
Avis spontané
Réponse de VPZ
Hi Avishek,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed your time with us and found the staff to be excellent.
We look forward to welcoming you back again soon.
Many thanks,
VPZ
Eddie from the Wimbledon Store
Eddie, the store manager at Wimbledon has got to be the BEST employee I’ve ever dealt with in any of your stores. He’s friendly, attentive and very very knowledgeable.
Every time I’ve been there I know I’m in good hands. Thank you Eddie 👍
20 novembre 2024
Avis spontané
Réponse de VPZ
Hi Tom,
Thank you for taking the time out of your day to leave us this 5 star review!
We’re thrilled to hear such high praise for Eddie and the exceptional service he provides. It’s wonderful to know he’s made such a positive impression with his friendliness and knowledge.
Thanks again,
VPZ
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