I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Voir plus
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Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Voir plus
L'entreprise a répondu
This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
À propos de l'entreprise
- Fournisseur de distributeurs automatiques
- aussi dans
- Boutique d'objets à collectionner
- Distributeur d'appareils électroniques
- Distributeur de produits de beauté
- Fournisseur de logiciels
- Magasin de cartes de collection
Écrit par l'entreprise
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Why operators choose VTM
Écrit par l'entreprise
- U.S.-based support
- Onboarding, training, live tech support and a full video tutorial library.
- Every machine, one dashboard
- Track sales, get restock alerts and update products remotely, on web or mobile.
- Cashless-ready out of the box
- A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.
Our warranty promise
1-Year Limited Warranty
VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).
Coordonnées de contact
5370 Naiman Parkway, Suite L, 44139, Solon, Etats-Unis
- 888-373-8158
- sales@vtmvending.com
- vtmvending.com
Smart vending machines, ready to run
4,8
Excellent
231 avis
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A répondu à 50 % de ses avis négatifs
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VapeTM is the place to go if you're…
VapeTM is the place to go if you're looking for a reliable vending machine distributor. They respond to messages quickly and are always willing to provide support where they can.
29 avril 2025
Avis spontané
Réponse de VTM Vending
Thank you for the kind words! We pride ourselves on being responsive and reliable, and it means a lot to know that our support is making a difference.
Their knowledge and willingness to…
Their knowledge and willingness to share that knowledge was essential in my decision to purchase from them , always available to take calls to answer my questions .
20 février 2025
Avis spontané
Réponse de VTM Vending
Thank you for recognizing our team's expertise! We believe that informed customers make the best partners.
I can’t say enough good things about them!
After a lot of research into the correct vending machine for us we decided to go with VapeTM. I called and got connected with Ben, not some random sales representative from somewhere around the world. I spent a solid 20-30 minutes of Ben’s time asking a bunch of questions I had and he answered all of them very professionally which in turn made me feel comfortable with their product. I let Ben know that I would be in contact and that I wanted to think about it. There was absolutely no hard pressure sales at all, a few hours after thinking about it I decided I wanted to pull the trigger and so I reached back out to Ben and began the process. From there I ended up being in Ohio so I picked up my machine in person, I got to meet Ben, Jordan, and several others in person to truly see who I behind the company. I’m very happy with my purchase and even more happy with the customer service I have received from VapeTM, I have always gotten a response to any issue or question I have within minutes and it feels great to have a company back their product. We plan to buy several more, I can’t say enough good things about them!
15 janvier 2025
Réponse de VTM Vending
Thank you for such a thoughtful and detailed review! We’re proud of the team, especially Ben, for providing the kind of knowledgeable, no-pressure support that builds trust.
My names Ozzy
My names Ozzy, I’m in texas. Ben from Vape TM helped me through my whole process. Great company to trust. Walked me through everything and was there for any question I had. Highly recommend.
4 février 2025
Avis spontané
Réponse de VTM Vending
Good to hear and thanks for the review!
Réponse de VTM Vending
Thank you, Joey
Has been very helpful and has provided…
Has been very helpful and has provided a wonderful machine. Constantly willing to go above and beyond to improve customer service by staying up to date and providing multiple sources of information to help everyone get started. Excited to grow with the company and get more machines!
24 janvier 2025
Réponse de VTM Vending
Melanie, thank you. You and Nolan are a pleasure and have bright futures in all your endeavors.
Amazing Customer Service
I first reached out to Jordan and he answered every question I had about these machines super late at night. The entire VapeTM was so helpful very step of the way I reached out to the support team multiple times and they were so knowledgable about these machines. it was awesome.
24 novembre 2024
Avis spontané
Very helpful after purchase
Very helpful after purchase. Micah has answered every question I’ve had and made sure I am good to go.
4 novembre 2024
Extremely helpful company
Extremely helpful company, Jordan and Ramya helped me with my vending machines before I even bought from them, and their accessories worked wonders. I now have a vapeTM machine on the way.
17 octobre 2024
These guys are great
These guys are great.
always responsive and they have videos for a lot of stuff you might encounter when installing or integrating these machines into your business.
13 novembre 2024
Avis spontané
Knowledgeable & Friendly
Great customer support and very informative. When I would speak with other company’s they didn’t know too much of the specifics when it comes to the machine itself or servicing it. Micah & Ben were always available to answer any questions or concerns I had. Even Megan and Reyeah in the office were great/easy to work with on the paper work side of things. 5/5 (Highly Recommend)
20 octobre 2024
Avis spontané
VapeTM is our preferred vending distributor
Micah with VapeTM has been a friendly contact when entering the vape vending business. The machines themselves are intuitive and fun to experiment with. They have allowed me to increase my vending sales and unlock new revenue streams with these high tech machines.
1 novembre 2024
Avis spontané
Super great product
Super great product. They walked me through everything, way better machines then any snack machine I’ve ever put out!
12 novembre 2024
Avis spontané
These people are experts in the game
These people are experts in the game all the sales people and owner. Have and operate their own machines so all are super knowledgeable.
21 octobre 2024
Avis spontané
The Team as always mad my experience…
The Team as always mad my experience great, special shout out to Ramya and Megan
13 septembre 2024
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