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orders are not shipped from uk
labels are in German when applied for refund I keep getting the same email from them when i tey to reply i get bounce back staying email address doesn't exits
very disappointed
GB-2026N4537673
I asked yesterday morning for this order to be cancelled yet this morning I received an email saying it was on the way with a tracking link given.
I am not happy as having just checked the website it notes that I will need to cover the cost of the return shipping.
Not happy at all - think before you buy this product as the customer service seems to be non existant!
I’m extremely disappointed with the service I’ve received and, frankly, feel misled.
The website clearly advertises fast delivery, which is the only reason I placed this order in the first place. On top of that, it states the product is produced in the UK. So I want a straight answer — why is my order being shipped from Germany?
This already raises serious concerns about the accuracy of the advertising.
To make matters worse, I’ve attempted to contact the customer service, only to find the number provided doesn’t even exist. That’s completely unacceptable and gives the impression that support is being deliberately avoided.
At this point, I’ve lost confidence in the company. I want this order cancelled immediately and a full refund issued without delay. Do not proceed with the delivery.
If this isn’t resolved quickly, I’ll be taking it further.
Ordered online on 31/3/26 and as of 12/4/26 no items received.
Tried contacting them using the email address quoted in their website but received a “does not exist” return message.
Clearly a scam and reported as such to uk authorities and claiming funds back via banking provider.
I cant tell how well they work yet as i have only just got them, so i will write a review a bit later on in the process … what i can say is only positive so far... i had an email showing the package held at customs as there was a fee ..which i paid, however i emailed them straight away and they got back to me the next day apologising.. then paid me back within an hour .. Paula was the lady i heard from and she honestly couldn't have handled the situation any better .. so for now i am very happy 👍😁🤞
I ordered from this website.
I did not receive my order, but I did receive two emails, both from non-return email addresses, telling me that they have not got my actual written address.
I tried to contact them via their website that I had bought the tablets from, which also stated that they had a 24 hour customer sport service, but found that I could not access that.
I’m now in the process of trying to get a refund
This is a scam I can't get in touch with them and haven't received my order
They have taken my money I will try and get it back
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