Wacky Warehouse Avis 

A fantastic place to bring the children to play and explore. The staff are lovely and accommodating.

Turned up at 13.00 told not open till 15.00 although website stated 13.00 . No apology from staff members . Staff members were clearly disgruntled as implication is that site is closing down .

Fantastic soft play, Zara and the other staff are brilliant - so polite, helpful and welcoming with the little ones. Great soft play for younger children, it’s the perfect size as you can see children all the way through it but still big enough for them to enjoy playing. Food and service is good too. We will definitely be back soon! Thank you for making it enjoyable to go to a soft play!

Billing- The Quays. Refused entry for 10 year old with Autism, full melt down. I understand restrictions but there were 3 kids already in there taller than him playing, so I couldn’t get him to understand why he wasn’t allowed in. Ruined an otherwise lovely holiday. Tried to compensate by telling him we’d sit in the window so he could watch the wildlife but got told to leave unless we’ve paid for a child to go jn the soft play, absolute joke.

The staff made my daughter cry on her birthday because she is 11, however is apparently to tall. The website has no mention of height restrictions only the age restriction of 12 years and under. The attitude of the staff was poor however they did let my daughter in. Be aware of the height restrictions that the Wacky warehouse has.

Great place friendly staff great play area definitely recommend

I am writing this to warn other parents about the appalling management and illogical policies at Wacky Playhouse (Alsager). We visited with a gift card (no expiry date) received as a party favor, but the experience was a nightmare:

1 Contradictory & Absurd Excuses: The staff refused our card, claiming that "cards were stolen three months ago," so they wouldn't honor any card without a date. However, they then told us the card COULD be used at their other branches, just not this one in Alsager. This is completely illogical—if a card is flagged as "stolen," why would it be valid elsewhere? It felt like a deliberate attempt to force us into paying for a walk-in entry.

2 Targeted Treatment: While we were being interrogated at the entrance, I saw other children entering with ease. There were no signs or official notices posted at the Alsager branch about "invalidated gift cards." We felt unfairly singled out and treated like suspects.

3 Unpleasant Environment: The moment we entered, there was a strong, sour smell (like old sweat) lingering in the air. We were willing to tolerate the poor hygiene for our son's sake, but the rude and hostile attitude of the staff was the final straw.

4 Heartbreaking Experience: The staff showed zero empathy for a child's disappointment, even while they were "monitoring" us via CCTV.

This place lacks basic professional ethics and hygiene standards. To the management: Your internal security issues (stolen cards) are your responsibility, not the customers'. Do not punish children for your own administrative failures.

I will NEVER recommend my friends or family to hold kids' birthday parties at the Alsager branch anymore. Your gift cards will become trash in front of that impolite staff. A place that treats children and guests with such disrespect does not deserve your business.

Food is always great, venue is well managed

on the last visit Mae was amazing gave excellent customer service making mine and my grandsons experience great with no problem attitude and was professional making sure we got all we needed above and beyond.

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included ice cream and squash , Henry went above and beyond , the party bags and content were fabulous, the small details were noted , she went above and beyond to ensure our 3 year old grandson had a memorable party , henry is a credit to the company.

The Langstone wacky warehouse is excellent. Andrea the manager allowed me to do a kind of birthday do for my little boy who is tube fed. He is nil by mouth and wanted a party for his 4 th birthday last weekend. He needed to have access to the playtime part at all times due to getting upset if we eat around him. We had the party area and the meal went really well. Codey had so much fun . The waitress I believe her name is rogina, was so helpful the food was great . Brilliant time thank you all so much he really feels he has had a birthday party now

I have been to my fair share of wacky warehouses. But the one in Hartford mill takes the cake! The service is always amazing. It doesn’t matter if the staff are having a day of their own, they always have a smile on their face. Katy always goes above and beyond for her customers. Being a regular doesn’t change how she handles her customers and she’s always going the extra mile.
I love going here. The atmosphere is always great, and the food isn’t too bad either.

The Walnut Tree was Outstanding ! My little boy had his 3rd birthday party here . Chloe went out of her way to make his day super special. She never ever stoped making sure everyone was sorted and included. The play area had something for everyone and is definitely value for money. Both women should definitely get praise as they are doing an amazing job! Thank you ladies !

Have used this pub for the last 20years including xmas dinner. But due to an incident, will never set foot in the place again. What a pathetic excuse of a company. Bring back Cheryl! She knew how to run the place. I think the new manager needs to go back to training school for customer service.

Took 2 grandchildren to Wackys at Meridian
Thanks kate for being a wonderful host , will return

Any company can only be as good and efficient as their staff and employees, which we have observed as regular visitors to the Wacky Warehouse for 10 years and have commented previously on how friendly, supportive and personable the staff have been over that period of time. However, a recently recruited member of staff, Kelsey, has truly reset the benchmark on all these counts and much more. The engaging, consistently high level of customer service to children (primarily), parents grandparents, carers and responsible adults, where no request is too much trouble, is remarkable, which, as a professional 'Soft Play Superhero' is clearly evident. The pure joy that this lady exudes in the course of her work is ably supported by professionalism, competence in delivery and tireless organisational skills. A 5- Star review is richly deserved for such great service. Very Well Done Kelsey. Congratulations on Your Achievements and Thank You.

My kids always enjoy visiting Whacky Warehouse Ower. The manager is always so friendly and helpful. The foods great and reasonably priced. Never had a bad experience here so would always recommend. 😊

The food was very good including quick service and the staff are polite and kind,adjusting the meals for picky eaters!

We have held a number of children’s party at the Langstone location now and in every try occasion staff have been amazing and all of the children have loved every minute. Thank you for working so hard and being so convincingly happy and patient which I’m sure can often be difficult!

Serena and Elisha were amazing with our boys. It was a great experience and they had lots of fun