Stay away from this business. Once they sold the house, that's it, you are on your own. No customer service, no support. The house is falling apart after only 2 years built. Wainhomes keep ignoring a... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We’ve recently moved onto Shropshire Heights and everything has been so smooth throughout the process. The sales lady, Anita and Darren & Dave on-site can’t be more helpful whenever we need help/advic... Voir plus
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From the beginning of my inquiries (I had many detailed questions!) through the process of securing my new home, conveyancing to moving in and support with the home and getting settled in the whole te... Voir plus
Review is for Paul customer care. Excellent service, great communication and professional throughout. Paul is an asset to the company. It’s very hard to come by good old fashioned customer service the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Wain Homes
Écrit par l'entreprise
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
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Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Écrit par l'entreprise
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Coordonnées de contact
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, Royaume-Uni
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gary did a fantastic job sorting out…
Gary did a fantastic job sorting out some snags for us. Came in the morning and went well out it his way to come back the same day to finish off. He was friendly, efficient and couldn’t do enough for us. A credit to his profession.
29 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Ryan, thank you for taking the time to leave such a great review. We’re really pleased to hear that our team was able to resolve the snags quickly and go the extra mile to get everything finished the same day. Friendly, efficient service is exactly what we aim for, and your kind words mean a lot to us. We really appreciate your support and wish you many happy years in your Wain home!
Road repair unfinished 20months on, now 22 months
We purchased our wainhome 4 years ago in calder view catterall. Over 20 months ago, sub contractors turned up and dug up a section of our approach road,apparently to carry out repairs to a pipe in the wrong position. They eventually infilled the area with gravel , despite loads of correspondence with wainhomes they have failed to complete the work.
As a follow on from the above comments, it is now 22 months and still waiting. All the information requested was resubmitted as requested. Eventually they accepted that this repair had been overlooked. Regardless of this admission, no work has been attempted. Perhaps no one wants to sign off on this work, has the underground works been put right? I suppose we will only find out if Lancashire fire and rescue attempt to access water in a emergency!
29 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Roger, thank you for sharing your thoughts. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
Excellent Service from Mike and Paul
Mike and Paul visited today to sort out a few snagging issues, and I couldn’t be happier with the service they provided. They were both friendly and professional from the moment they arrived, turned up on time, and got straight to work.
They took great care to keep everything clean and tidy throughout, which we really appreciated. Most importantly, they managed to resolve all of the small issues we had quickly and efficiently, with a great attention to detail.
Overall, a really positive experience – thank you both for your help!
29 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Adam, thank you for taking the time to share such a positive review! We’re so happy to hear that our team provided a friendly, professional, and efficient service, and that everything was handled to your satisfaction. Your feedback means a lot to the whole team, and we’re pleased we could resolve all the snagging issues quickly and efficiently. Thank you again for choosing us!
Love our new home!
We moved into our new home back in March 2025, and we are thrilled with the quality of the build. It was a troublesome start as our sales rep left the company right in the midst of our purchase, which left several matters outstanding and quite confused. There were also snags as with any new home, and some still to be rectified, but Wain Homes agreed to complete them all without any hesitation. Special mention to Thea, Sam, and Richard for their welcoming and professional demeanor throughout the housebuying and move in process. We will certainly buy a home from Wain Homes again.
30 avril 2025
Avis spontané
Réponse de Wain Homes
Hi Jack, thank you for sharing your feedback with us. We’re delighted to hear how pleased you are with the quality of your new home. We appreciate your patience during the early stages of the process and are glad the outstanding matters and snags were handled promptly and without hesitation. It’s great to hear the team supported you in a welcoming and professional way throughout your purchase and move‑in. We truly appreciate your kind comments and are delighted to hear you would consider buying with Wain Homes again!
Thea from the sales team was fantastic…
Thea from the sales team was fantastic and made the process extremely straight forward as we were first time buyers. She was a joy to work with during the process and although we had to pull out at the end due to a change in circumstances she was very understanding. The property we were looking at purchasing you could tell was built to a very high standard. I would definitely return to Wain Homes and compete a purchase in the near future. The is a credit to their company.
25 mars 2026
Avis spontané
Réponse de Wain Homes
Hi Jacob, thank you very much for taking the time to share your kind feedback! We’re so pleased to hear that the team made the process clear and straightforward for you as first‑time buyers, and that you felt supported throughout. Providing understanding and a positive experience at every stage is something we take great pride in.
It’s also great to hear that the quality of the home stood out to you. We’d be very happy to welcome you back to Wain Homes in the future and wish you all the very best in the meantime.
Bathroom shower tray
Paul and Mike were very polite respectful. Came prepared with shoe covers which I was very happy about as many tradespeople don’t bring any. Completed the job very neat and tidy. Thank you
15 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Saaleha, thank you for taking the time to leave such a kind review! We’re delighted to hear that our team made a positive impression and that you appreciated the care taken to protect your home. It’s great to know the work was completed neatly and to a high standard. We’ll be sure to share your feedback with the team. Thank you again for choosing us.
We've had a great experience in buying…
We've had a great experience in buying our Wain Home at the Lawns in Broughton. Lorraine in sales has been really helpful and has solved any questions that we've had. Nothing has been too much trouble for Dan and the team who helped us with the snags, identifying them and fixing them along with the tradesmen. Thankyou all. Much appreciated.
26 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Colin & Lynn, thank you so much for your kind review. We’re delighted to hear you’ve had a great experience buying your Wain Home at The Lawns in Broughton. It’s great to hear that the team were able to help answer your questions and support you throughout the process. Wishing you every happiness in your new home, and thank you again for your support!
Great Experience as First Time Buyers
We are first time buyers and were unsure of what to expect.
Shingi at Latune Gardens has been a great reliable help from start to finish working through our snags and other bits we need advice and guidance on. We can’t fault his help and support!
Would highly recommend Wain Homes and their site team.
24 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Lewis, thank you for taking the time to share your experience. We’re delighted to hear that, as first-time buyers, you felt supported and guided throughout the process. Our team at Latune Gardens works hard to provide clear advice and reliable help at every stage, so it’s great to know this made a positive difference for you. We really appreciate your recommendation and wish you all the best in your new home!
Moving into a new build...
Moving into a new build, I expected to have a few issues that needed to be rectified. Steve, the Site Manager, has been so easy to deal with and very helpful in getting the 'snags' sorted quickly. He's been on hand to check the property at a time that worked for me, coordinated all the relevant workmen to ensure any disruption was kept to a minimum and that work was completed efficiently. He made the whole process stress free, which was very welcomed! Thank you Steve.
21 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Fatima, thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that our team was able to support you through the whole process and make it as smooth and stress‑free as possible. Ensuring any issues are resolved quickly, efficiently, and with minimal disruption is really important to us, especially when you’re settling into a new home. We’re glad everything was handled in a way that worked for you, and we wish you all the very best in your new home!
My partner and I moved into the…
My partner and I moved into the Meadfields development in March and the customer service provided by Wain Homes has been nothing short of exceptional.
Massive shout to Bryan who has completed all snags and liaised constantly with myself. He is an incredible asset to the Wain Homes team. Thank you Bryan!!!
21 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Mr Buron, thank you for taking the time to share such a lovely review. We’re delighted to hear that you and your partner have had such a positive experience since moving into Mead Fields, and that our customer service and snagging support met your expectations.
The team will be thrilled to hear your feedback, and we’re pleased they were able to keep you well informed and supported throughout. Wishing you every happiness in your new home, and thank you again for choosing Wain Homes!
New home move
Moving to our new Wain homes we expected some issues with it being newly built. After 2 weeks we had a sizeable list, nothing of anything of a serious nature mainly cosmetic.
From day 1 the communication from the site manager ‘Shingy’ to get the correct trade in to rectify all the issues on our snag list has been first class.
His friendly professional approach to get trades in to remedy all the faults has given us great confidence in our purchase.
12 février 2026
Avis spontané
Réponse de Wain Homes
Hi Colin, thank you for taking the time to share your experience. We appreciate your understanding that, with any new build, there can be some initial snagging items, and we’re pleased to hear that none were serious. It’s great to know that the team’s communication and proactive approach in arranging the right trades to address the snag list gave you confidence and reassurance in your new home. We wish you every happiness in your new Wain home and thank you for choosing us!
Fantastic service Paul was very…
Fantastic service Paul was very efficient and the job was fixed. Very happy customer. Thank you Paul.
15 avril 2026
Avis spontané
Réponse de Wain Homes
Hi, thank you for taking the time to share your experience. We'll make sure your feedback is passed on to the team. All the best, Wain Homes.
Wain homes new build
We moved into our new build in December at Latune gardens. We can have been treated amazingly by the team especially the site managers, Ste and Shingy. All of our snags have been sorted straight away and nothing was too much trouble to get done. Amazing people.
19 décembre 2025
Avis spontané
Réponse de Wain Homes
Hi Miss Grindley, thank you for your fantastic review. We’re so pleased to hear you’re enjoying your new home at Latune Gardens and that the site team have provided such a positive experience. Resolving snags promptly and making the move‑in process as smooth as possible is something we take great pride in, so it’s wonderful to know this has been reflected in your experience. Wishing you every happiness in your new home!
Deb & Andrea and the team at wain homes…
Deb & Andrea and the team at wain homes customer services have been very helpful to us, and they have helped us sort out any issues we had. Over all they have just been brilliant. We are very happy with our new home. Thank you …
24 février 2026
Avis spontané
Réponse de Wain Homes
Hi Robert, thank you for your kind review. We’re delighted to hear you’re so happy with your new home and that our Customer Services team was able to help resolve any issues along the way. Providing supportive and reliable service is very important to us, so it’s great to receive such positive feedback. Wishing you every happiness in your new home!
Thankyou Ciara ( Customer Care - Wain Homes)
I just wanted to say a big thankyou to Ciara from Customer Care NW Wain Homes. I moved into my beautiful home in Linley Grange Stalmine mid March 2025. The experience I've had so far with Customer Services has been very good. I had a few items on my snag list which I reported to customer care with supporting pictures and Ciara has been very proactive in ensuring that the relevant personnel have been scheduled , in order to attend to the issues. Nothing seems too much trouble for Ciara, she has emailed and phoned keeping me updated. I am very impressed with Ciara's communication and organisational skills. Thankyou very much and keep up the excellent work.
14 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Jane, thank you for your kind feedback. We’re delighted to hear you’re enjoying your new home at Linley Grange and that our Customer Care team has provided a positive and supportive experience. Keeping customers well informed and supported is very important to us, and it’s great to know this has been appreciated. Wishing you all the best in your new home!
Painter and decorator- Gary
Our painter and decorator Gary was really good. Very attentive, provided an excellent finish and helped sort out all the marks on the walls and window sills.
9 avril 2026
Avis spontané
Réponse de Wain Homes
Hi, thank you for taking the time to leave such a great review. We’re really pleased to hear our team provided attentive service and delivered an excellent finish. Wishing you all the best in your new home!
Shrinkage
Paul came out to fix some shrinkage issues at our property and did an excellent job. He was friendly, approachable, and explained everything clearly. His workmanship was top quality—very professional throughout. 10/10.
9 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Kalveer, thank you for taking the time to leave such a great review. We’re really pleased to hear you were happy with the work carried out and that everything was explained clearly. The team takes great pride in delivering high-quality, professional workmanship, so your feedback means a lot. Wishing you many happy year in your new home. All the best, Wain Homes.
BAD NEIGHBOURS
Despite never objecting to the development. Wain Homes have no respect for our adjoining property, they are allowing construction vehicles to turn on our property despite numerous requests not to and failed to maintain drainage infrastructure on the site.
9 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Sarah, thank you for sharing your thoughts. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
Purchased a property off wainhomes at…
Purchased a property off wainhomes at waterside meadows febuary 2025,Having been informed there is a partial blockage in the fowl drain i checked our manhole and found sewage about 12" from the top of the manhole checked with neighbours and there's are also blocked. I know there have been problems with the drains being blocked with builders waste in the past,last time the drain doctors came they know where the problem is but could not gain access to the property. Contacted wainhomes customer care who informed me I would have to sort the problem out ourselves! This problem has been here since day one, feel badly let down by wainhomes as this is a ongoing problem
8 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Paul, thank you for sharing your thoughts. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
Great experience
Just moved in kingsley manor absolutely thrilled with the move start to finish. Ashley, Danny,Ian & rest of the team have been excellent we couldnt fault them. We are made up with the house & would 💯 % recommend them.
27 mars 2026
Avis spontané
Réponse de Wain Homes
Hi Lynn, thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how happy you are with your new home at Kingsley Manor. It’s great to know the team made your move a positive experience from start to finish, and we’re thrilled that you’re so pleased with your new home. We hope you enjoy settling in, and thank you very much for the recommendation. All the best, Wain Homes.
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