WalG Avis 

Réponse de WalG

8 juil. 2026

We're very sorry to hear about your experience and sincerely apologise for the delay you encountered.

We understand how frustrating it can be to wait for a refund, and we're sorry for any inconvenience this caused. We can confirm that your refund has now been processed.

Thank you for your patience while we worked to resolve this matter. We appreciate your feedback, as it helps us identify areas where we can improve our service.

All the best,
Walg team xx

Réponse de WalG

3 juil. 2026

Hi Emily,

We're very sorry to hear about your experience and sincerely apologise for the delay in processing your refund, as well as for the lack of communication you've received from our customer service team. We understand how frustrating this must have been, and this is not the level of service we aim to provide.

We'd like the opportunity to put this right. If you haven't already been in touch with us recently, please contact our customer service team with your order details so we can investigate this as a priority and provide you with an update.

Thank you for bringing this to our attention, and again, please accept our sincere apologies.

Réponse de WalG

2 juil. 2026

We're very sorry to hear about your experience and understand your frustration.

Please accept our sincere apologies for the delays in both the delivery of your order and our response times. This is not the level of service we aim to provide.

Our customer service team is working through enquiries as quickly as possible, and we'll ensure your return request is reviewed so that your return label can be issued. If your order has not yet arrived, we'll also be happy to investigate this for you.

We appreciate your patience and would like the opportunity to resolve this matter. Please contact us with your order details if you haven't already, and we'll do our best to assist you as soon as possible.

Réponse de WalG

2 juil. 2026

We're very sorry to hear about your experience and sincerely apologise for the delays you've encountered.

We understand how frustrating it is to be waiting for both a refund and an outstanding order. Our team is currently experiencing higher than usual volumes, which has unfortunately impacted our response and processing times.

Please be assured that if your return has been received by our warehouse, your refund will be processed as soon as possible. We're also happy to look into the status of your outstanding order.

We appreciate your patience and apologise again for the inconvenience caused. Please contact us with your order details if you still require assistance, and we'll do our best to help.

Réponse de WalG

22 juin 2026

Hello,

Thank you for your feedback. We are sorry to hear that you are disappointed with your experience.

We would like the opportunity to look into this for you and provide an update regarding your return. Please contact our customer support team with your order details, and we will be happy to assist further.

We appreciate your patience and look forward to resolving this matter for you.

Kind regards,
Wal G Customer Support Team

Réponse de WalG

8 juil. 2026

Thank you so much for taking the time to share your experience.

We're so sorry to hear that you unfortunately came across a fake website impersonating our brand. We're glad that PayPal was able to help you recover your money.

It's wonderful to hear that you were able to find our dresses through an authorised retailer and that both you and your daughter are so happy with them. Knowing that you love the quality, fit, and comfort of our dresses truly means a lot to us.

Thank you again for your support, and we look forward to welcoming you back in the future—this time through the genuine WalG store! 😊

Réponse de WalG

12 juin 2026

Dear Sabrina,

We are truly sorry to read your review and are saddened to hear that your experience has left you feeling this way.

We were especially concerned by your comment suggesting that our business is a scam. We would like to respectfully reassure you, and anyone reading this review, that this is absolutely not the case. We are a genuine business that takes great pride in looking after our customers, and we are committed to handling every concern with honesty, fairness and transparency.

Our team has been actively reviewing your case and is working to ensure everything is resolved as quickly as possible. We can confirm that your refund is currently being processed, and we have also been in contact with you privately. Please be assured that we will continue to support you until this matter has been fully resolved.

In the meantime, we kindly ask that you keep an eye on your email inbox, including your junk or spam folder, for any updates from our team. If there is anything further you would like to discuss, please do not hesitate to get in touch, as we are always happy to help.

We genuinely value your custom and appreciate the opportunity to put things right. Thank you for your patience, and we hope to restore your confidence in us.

Réponse de WalG

12 juin 2026

Hi there,

We are truly sorry to hear that your experience with us left you feeling this way. We always strive to provide the best possible service, and we are disappointed that we did not meet your expectations on this occasion.

We would love the opportunity to make things right. If you are happy to do so, please send us a direct message on Instagram, and our team will personally look into your experience and arrange a gesture of goodwill for you.

Thank you for your feedback, and we genuinely hope we can restore your confidence in us.

Réponse de WalG

Actualisé le 22 juil. 2024

Hey Jade,

Thank you for your honest feedback and for bringing this issue to our attention. I do apologise for the disappointment and frustration this has caused.

To clarify, we have discovered multiple websites scamming our customers by using our name for financial purposes. We have taken the appropriate legal action to resolve this matter as quickly as possible. In the meantime, we would like to offer some form of compensation regarding this issue.

Please email us at info@walg.co.uk with your details quoting the email for further assistance and we will take it from there. I hope this clears things up, but if there’s anything else we can do for you, please don’t hesitate to get back in touch we’re always happy to help!

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy

Réponse de WalG

Actualisé le 22 juil. 2024

Hey Eva,

Thank you for your honest feedback and for bringing this issue to our attention. I do apologise for the disappointment and frustration this has caused.

To clarify, we have discovered multiple websites scamming our customers by using our name for financial purposes. We have taken the appropriate legal action to resolve this matter as quickly as possible. In the meantime, we would like to offer some form of compensation regarding this issue.

Please email us at info@walg.co.uk with your details quoting the email for further assistance and we will take it from there. I hope this clears things up, but if there’s anything else we can do for you, please don’t hesitate to get back in touch we’re always happy to help!

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy

Réponse de WalG

Actualisé le 22 juil. 2024

Thank you for your wonderful feedback. We constantly strive to exceed our customers expectations in all areas of our business.

For future purchases, please refer exclusively to our website: https://www.walg.co.uk, as it is our only one. Any other website is not affiliated with us.

Thanks,
Ivy